Avaya PARTNER Advanced Communications System Manuals

Manuals and User Guides for Avaya PARTNER Advanced Communications System. We have 5 Avaya PARTNER Advanced Communications System manuals available for free PDF download: Installation And Use Manual, Quick Reference Manual, System Planner Manual, Customer Support Document, Installation And Programming Instructions

Avaya PARTNER Advanced Communications System Installation And Use Manual

Avaya PARTNER Advanced Communications System Installation And Use Manual (468 pages)

Advanced Communications System

Brand: Avaya | Category: Conference System | Size: 6 MB

Table of Contents

® Partneradvanced Communications System Installation, Programming, and Use

3
- Issue
  2
- Table of Contents
  3
1 Overview

11
- 1 Overview
  13
  - Welcome
    13
  - System Telephones
    13
  - Single-Line Telephones
    13
  - Structure of the Book
    14
  - Features
    15
    
    Features Available with Release 2.0 or Later
    15
    
    Features Available with Release 3.0 or Later
    15
    
    Features Available with Release 4.0 or Later
    16
    
    Features Available with Release 5.0 or Later
    16
    
    Features Available with Release 6.0 or Later
    16
  - Modes of Operation
    17
    
    Key Mode
    17
    
    Hybrid Mode
    18
  - System Capacity
    19
  - System Components
    23
    
    Configurations
    23
    
    System Modules
    25
    
    Display
    26
    
    System Batteries
    27
    
    PC Card Slots
    27
    
    Telephones
    27
    
    Auxiliary Equipment
    29
2 Installation

31
- Overview
  33
- Evaluating the Environment
  34
- Installing the Control Unit
  36
  - Wall-Mounting the Control Unit
    36
  - Labeling Jacks
    41
  - Grounding the System
    43
  - Inserting Batteries in the Processor Module
    43
  - Initializing the System
    45
  - Checking the Leds
    47
- Connecting Lines and Extensions
  48
- The T1 Module
  50
  - Initial Configuration of the T1 Module
    51
- The 1600 DSL Module
  56
  - Programming Connections for the 1600 DSL Module
    57
  - Initial Configuration of the 1600 DSL Module
    57
- Voice Gateway Configuration
  61
- The 012E Module
  63
  - Placement Within the Carrier
    63
  - Physical Design
    64
- Installing Telephones
  65
- Installing the Cover
  65
- Connecting Auxiliary Equipment
  72
3 Initial System Programming

73
- 3 Initial System Programming
  75
  - Programming a PARTNER System
    75
  - Overview
    75
    
    PC Administration
    75
    
    Set Administration
    76
  - System Programming Basics
    77
  - Using System Programming
    78
    
    Programming Overlays
    78
    
    Button Locations
    80
    
    Programming Mode
    81
    
    Changing Programming Type
    81
  - Using Centralized Telephone Programming
    82
  - Configuring the T1 Module
    83
  - Setting the Date, Day, and Time
    84
    
    Considerations
    84
    
    System Date (#101)
    84
    
    System Day (#102), Release 2.0 and Earlier
    85
    
    System Time (#103)
    86
    
    Automatic Daylight/Standard Times (#126)-Release 3.0 or Later
    86
  - Assigning Lines
    87
    
    Number of Lines (#104)
    87
    
    Key Extensions
    88
    
    Pooled Extensions (Release 2.0 or Later)
    89
  - Customizing Extensions
    90
    
    Copy Settings (#399)
    91
    
    Changing Settings to Support
    91
    
    PBX or Centrex Services
    91
  - Emergency Phone Number List (#406)
    92
    
    Considerations
    93
    
    Programming
    93
4 Programming System Options

95
- Remote Administration Password
  97
- 4 Programming System Options
  99
  - Overview
    99
  - Abbreviated Ringing (#305)
    100
    
    Considerations
    100
    
    Programming
    100
  - All Lines Busy Event-Release 6.0 and Later
    101
  - Automatic Extension Privacy (#304)
    101
    
    Considerations
    101
    
    Programming
    101
  - Backup and Restore
    102
    
    Considerations
    102
    
    Backup Programming-Automatic (#123)
    103
    
    Backup Programming-Manual (#124)
    104
    
    Restore Programming (#125)
    105
  - Call Coverage Rings (#116 or #320)
    106
    
    Considerations
    106
    
    Programming
    107
  - Caller ID Programming
    108
    
    Caller ID
    108
    
    Caller ID Log Answered Calls (#317)
    110
    
    Release 2.0 or Later
    110
    
    Caller ID Call Log Line Association (#318)
    111
    
    Release 2.0 or Later
    111
    
    Caller ID Log All Calls (#319)-Release 2.0 or Later
    112
    
    Caller ID Type (#122)
    113
  - Call Waiting (#316)
    114
    
    Considerations
    114
    
    Programming
    114
  - Copy Settings (#399)
    115
    
    Considerations
    115
  - Dialing Restrictions and Permissions
    116
    
    Programming
    116
    
    Allowed Phone Number Lists (#407)
    116
    
    Allowed List Assignments (#408)
    118
    
    Disallowed Phone Number Lists (#404)
    118
    
    Disallowed List Assignments (#405)
    121
    
    Line Access Restriction (#302)
    121
    
    Outgoing Call Restriction (#401)
    123
  - Dial Mode (#201)
    124
    
    Considerations
    124
    
    Programming
    124
  - Direct Inward Dialing (DID)
    125
  - Release 6.0 and Later
    125
    
    Considerations
    125
  - Display Language (#303)
    127
    
    Programming
    127
    
    Considerations
    127
  - Distinctive Ring (#308)
    128
    
    Programming
    128
  - External Hotline (#311)
    129
    
    Programming
    129
  - Forced Account Codes
    131
    
    Forced Account Code Entry (#307)
    131
    
    Forced Account Code List (#409)
    132
  - Groups of Extensions
    133
    
    Calling Group Extensions (#502)
    133
    
    Hunt Group Extensions (#505)
    134
    
    Group Call Distribution (#206)
    136
    
    Night Service Group Extensions (#504)
    137
    
    Pickup Group Extensions (#501)
    138
  - Hold Disconnect Time (#203)
    139
  - Hold Reminder Tone (#127)
    140
    
    Considerations
    140
    
    Programming
    140
  - Hotline (#603)
    141
  - Intercom Dial Tone (#309)
    142
    
    Programming
    142
  - Line Access Mode (#313)
    143
    
    Considerations
    143
    
    Programming
    143
  - Line Assignment (#301)
    144
    
    Considerations
    145
    
    Programming
    145
  - Line Coverage Extension (#208)
    146
  - Outside Conference Denial (#109)
    147
    
    Considerations
    147
    
    Programming
    147
  - Pool Programming
    148
    
    Mode of Operation (#198)
    148
    
    Pool Access Restriction (#315)
    148
    
    Pool Extension Assignment (#314)
    150
    
    Pool Line Assignment (#207)
    152
  - Recall Timer Duration (#107)
    153
    
    Considerations
    153
    
    Programming
    153
  - Remote Administration Password (#730) -Release 3.0 or Later
    154
  - Remote Administration Password (#730)
    154
  - Release 3.0 or Later
    154
    
    Considerations
    154
    
    Programming
    154
  - Remote Call Forwarding (#322)
    155
    
    Considerations
    155
    
    Programming
    155
  - Ring on Transfer (#119)
    156
  - Rotary Dialing Timeout (#108)
    156
    
    Considerations
    156
    
    Programming
    156
  - Star Code Dial Delay (#410)
    157
    
    Considerations
    158
  - System Password (#403)
    159
    
    Programming
    159
    
    Considerations
    159
  - System Reset-Programming Saved (#728)
    160
    
    Considerations
    160
    
    Programming
    160
  - System Speed Dial
    161
    
    Considerations
    161
    
    Programming
    161
  - Toll Call Prefix (#402)
    163
  - Transfer Return Programming
    163
    
    Considerations
    163
    
    Programming
    163
    
    Transfer Return Extension (#306)
    164
  - Unique Line Ringing (#209)
    165
    
    Transfer Return Rings (#105)
    165
  - Voice Interrupt on Busy (#312)
    166
    
    Considerations
    167
    
    Programming
    167
5 Initial Telephone Programming

169
- Overview
  171
- Automatic Line Selection
  172
- Required Telephone Programming
  172
- Extension Name Display
  174
  - Considerations
    174
- Line Ringing
  175
  - Considerations
    175
  - Programming
    175
  - Programming
    176
6 Using the Telephones

177
- Handling Calls
  177
- 6 Using the Telephones
  179
  - Overview
    179
  - System Telephones
    179
    
    Buttons and Indicators
    179
    
    Lights
    183
    
    Ringing Patterns
    185
    
    Dial Tones
    185
    
    Using the Handset, Speaker, and Microphone
    186
  - Single-Line Telephones
    188
    
    Ringing Patterns
    188
    
    Dial Tones
    189
    
    Using the Switchhook
    189
    
    Single-Line Telephone Limitations
    190
    
    Feature Telephones
    191
  - Display
    192
  - Handling Calls
    194
    
    Making Calls
    194
    
    Answering Calls
    198
    
    Placing Calls on Hold
    200
    
    Conference Calls
    202
    
    Transferring Calls
    204
    
    Joining Calls
    207
7 Operator Features

211
- 7 Operator Features
  213
  - Overview
    213
  - Programming an Operator's Extension
    213
    
    Call Handling Options
    213
    
    Backup Answering Options
    214
    
    Button Programming
    214
  - Automatic System Answer Features
    216
    
    Considerations
    216
    
    Automatic System Answer Button (#111)
    216
    
    Automatic System Answer Delay (#110)
    218
    
    Automatic System Answer Lines (#204)
    218
    
    Automatic System Answer Mode (#121)
    219
    
    Automatic System Answer Record/Playback (I891)
    220
  - Direct Extension Dial Features
    222
    
    Considerations
    222
    
    Direct Extension Dial Lines (#205)
    222
    
    Direct Extension Dial Button (#113)
    223
    
    Direct Extension Dial Delay (#112)
    225
    
    Direct Extension Dial Record/Playback (I892)
    226
  - Night Service Button (#503)
    227
    
    Considerations
    227
  - Outgoing Call Restriction Button (#114)
    230
    
    Considerations
    230
    
    Programming
    231
    
    Using the Outgoing Call Restriction Button
    231
  - Station Unlock (F22)
    232
    
    Considerations
    232
    
    Using Station Unlock on a System Telephone
    232
    
    Using Station Unlock on a Single-Line Telephone
    232
  - Wake up Service Button (#115)
    233
    
    Considerations
    233
    
    Programming
    233
    
    Using Wake up Service
    234
8 Programming & Using Telephone Features

235
- 8 Programming & Using Telephone Features
  239
  - Overview
    239
  - Extension Programming
    239
  - Account Code Entry (F12)
    240
    
    Dial-Code Features
    240
    
    Considerations
    240
    
    Programming
    241
    
    Using Account Code Entry
    241
  - Auto Dialing
    243
    
    Considerations
    243
    
    Programming
    244
    
    Using Auto Dialing
    244
  - Background Music (F19)
    245
    
    Considerations
    245
    
    Programming
    245
  - Call Coverage (F20,XX,XX)- Release 2.0 or Later
    246
    
    Using Background Music
    246
  - Call Coverage (F20,XX,XX)
    246
  - Release 2.0 or Later
    246
    
    Considerations
    246
    
    Programming
    248
    
    Using Call Coverage at a System Telephone
    248
  - Call Forwarding/Call Follow-Me (F11,XX,XX)
    249
    
    Using Call Coverage at a Single-Line Telephone
    249
    
    Considerations
    249
    
    Programming
    250
    
    Using Call Forwarding on a System Telephone
    251
    
    Using Call Forwarding on a Single-Line Telephone
    251
  - Call Park
    252
    
    Considerations
    252
    
    Using Call Park on a System Telephone
    252
  - Call Pickup (I6XX)
    253
    
    Using Call Park on a Single-Line Telephone
    253
    
    Considerations
    253
  - Call Screening (F25)-Release 3.0 or Later
    254
    
    Programming
    254
    
    Using Call Pickup on a System Telephone
    254
    
    Using Call Pickup on a Single-Line Telephone
    254
    
    Considerations
    255
  - Caller ID Features
    256
    
    Programming
    256
    
    Caller ID Inspect (F17)
    257
    
    Caller ID Call Logging and Dialing (F23)
    258
    
    Caller ID Name Display (F16)
    264
  - Cell Phone Connect (F11)
    265
    
    Considerations
    265
    
    Programming
    267
    
    Using Cell Phone Connect on a System Telephone
    267
    
    Using Cell Phone Connect on a Single-Line Telephone
    268
  - Conference Drop (F06)
    269
    
    Considerations
    269
    
    Programming
    269
    
    Using Conference Drop on a System Telephone
    269
    
    Using Conference Drop on a Single-Line Telephone
    269
  - Contact Closure (F41 and F42)
    270
    
    Considerations
    270
    
    Programming
    270
  - Direct Line Pickup Features
    271
    
    Using Contact Closure on a System Telephone
    271
    
    Using Contact Closure on a Single-Line Telephone
    271
    
    Direct Line Pickup-Active Line (I68LL)
    271
    
    Direct Line Pickup-Idle Line (I8LL)
    273
  - Do Not Disturb (F01)
    274
    
    Considerations
    274
  - Exclusive Hold (F02)
    275
    
    Programming
    275
    
    Using Do Not Disturb
    275
    
    Considerations
    275
  - Extension Name Display
    276
    
    Using Exclusive Hold
    276
  - External Hotline
    277
  - Group Calling-Ring/Page (I7G/I*7G)
    277
    
    Considerations
    277
    
    Using an External Hotline
    277
    
    Programming
    278
    
    Using Group Calling-Ring/Page on a System Telephone
    278
    
    Using Group Calling-Ring/Page on a Single-Line Telephone
    279
  - Group Hunting-Ring/Voice Signal (I77G/I*77G)
    280
  - Group Hunting-Ring/Voice Signal
    280
  - (I77G/I*77G)
    280
    
    Considerations
    280
    
    Programming
    281
    
    Using Group Hunting-Ring/Voice Signal on a System Telephone
    281
    
    Using Group Hunting-Ring/Voice Signal on a Single-Line Telephone
    282
  - Group Pickup (I66G)
    283
    
    Considerations
    283
    
    Programming
    283
    
    Using Group Pickup on a System Telephone
    283
    
    Using Group Pickup on a Single-Line Telephone
    283
  - Hotline
    284
  - Manual Signaling (F13XX or F13*XX)
    284
    
    Considerations
    284
    
    Using a Hotline Telephone
    284
    
    Programming
    285
    
    Using Manual Signaling
    285
  - Message Light on (F09XX) and Message Light off (F10XX)
    286
    
    Considerations
    286
    
    Programming
    286
  - Paging Features
    287
    
    Using Message Light off on a System Telephone
    287
    
    Using Message Light off on a Single-Line Telephone
    287
    
    Loudspeaker Paging (I70)
    287
    
    Simultaneous Paging (I*70)
    289
  - Privacy (F07)
    290
    
    Considerations
    290
  - Recall (F03)
    291
    
    Programming
    291
    
    Using Privacy
    291
    
    Considerations
    291
    
    Programming
    292
    
    Using Recall on a System Telephone
    292
    
    Using Recall on a Single-Line Telephone
    292
  - Record-A-Call (F24)-Release 3.0 or Later
    293
    
    Considerations
    293
  - Redialing Features
    294
    
    Programming
    294
    
    Using Record-A-Call
    294
    
    Last Number Redial (F05)
    294
    
    Save Number Redial (F04)
    296
  - Remote Call Forwarding (F11)
    297
    
    Considerations
    297
    
    Programming
    298
    
    Using Remote Call Forwarding on a System Telephone
    299
  - Send All Calls
    300
    
    Using Remote Call Forwarding on a Single-Line Telephone
    300
  - Speed Dialing Features
    301
    
    Using Send All Calls
    301
    
    Personal Speed Dial
    301
    
    System Speed Dial
    304
  - Station Lock (F21)
    305
    
    Considerations
    305
    
    Programming
    305
    
    Using Station Lock on a System Telephone
    306
    
    Using Station Lock on a Single-Line Telephone
    306
  - System Password
    307
    
    Considerations
    307
    
    Using System Password
    307
  - Touch-Tone Enable (F08)
    308
    
    Considerations
    308
    
    Programming
    308
    
    Using Touch-Tone Enable
    308
  - VMS Cover (F15)
    309
    
    Considerations
    309
    
    Programming
    309
  - Voice Interrupt Features
    310
    
    Using VMS Cover
    310
    
    Voice Interrupt on Busy
    310
    
    Voice Interrupt on Busy Talk-Back (F18)
    312
  - Voice Mailbox Transfer (F14)
    313
    
    Considerations
    313
    
    Programming
    313
    
    Using Voice Mailbox Transfer
    313
9 Using Auxiliary Equipment

315
- Overview
  317
- Tip/Ring Device Requirements
  318
- Combination Extensions
  319
  - Using a Direct Connection
    319
- Answering Machines
  320
  - Using a Bridging Adapter
    320
  - If a Device Has Trouble
    320
  - System Answering Machine
    321
  - Personal Answering Machine
    322
- Auto Attendant
  324
  - Using an Auto Attendant
    324
  - Programming
    324
  - AA (Automated Attendant) Extensions (#607)
    324
  - Considerations
    325
  - Programming
    325
- Contact Closure Adjunct
  326
- Credit Card Scanners
  330
  - Using Credit Card Scanners
    330
  - Programming Credit Card Scanners
    330
- Doorphone Programming
  331
  - Doorphone Alert Extensions (#606)
    331
  - Doorphone Extension (#604 and #605)
    332
- Fax Machines
  333
- Loudspeaker Paging System
  343
- Modems
  344
  - Modem for Sending Calls Only
    344
  - Send and Receive Modem
    345
- Music-On-Hold
  346
  - Connecting a Music-On-Hold Audio Source
    347
  - Music-On-Hold (#602)
    347
  - Music-On-Hold Volume (#614)
    348
- Night Service with Auxiliary Equipment
  349
  - Programming
    349
- Station Message Detail Recording (SMDR)
  350
  - Considerations
    350
  - Call Reports
    351
  - Output Format
    353
  - Serial Printers
    353
  - Call Accounting Devices
    353
  - Connecting a Device to the SMDR Jack
    353
  - SMDR Programming
    355
- Voice Messaging Systems
  359
  - Programming a Voice Messaging System
    359
  - Additional Voice Messaging System Programming
    360
- Automatic Vms Cover
  360
- Vms Hunt Delay
  362
- Vms Hunt Schedule
  363
10 Upgrading the System

365
- Battery Replacement
  367
- Overview
  367
- Using a PC Card
  368
- Upgrading T1 Module Firmware
  372
- Upgrading 1600 DSL and 012E Module Firmware
  373
  - Check the Leds
    373
- Adding New Modules
  374
- Replacing Modules
  377
  - Replacing Modules in a Stand-Alone or 2-Slot Carrier Configuration
    377
  - Replacing Modules in a 5-Slot Carrier
    380
- Changing Settings and Adding Lines, Pools, and Extensions
  384
  - Changing System Settings
    384
  - Adding New Lines
    385
  - Adding New Pools
    386
  - Adding New Extensions
    386
  - Swapping Extensions
    386
11 Troubleshooting

387

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Table of Contents

Issue
2
Important Safety Instructions
3
Table of Contents
5
1 Getting Acquainted

7
- Welcome
  7
- System Overview
  7
- System Capacity
  9
- System Components
  9
- Auxiliary Equipment
  11
2 Installing Your System

13
- Overview
  13
- Evaluating the Environment
  14
- Installing the Control Unit
  14
  - Labeling Jacks
    18
  - Grounding the System
    19
  - Inserting Batteries in the Processor Module
    19
  - Initializing the System
    21
  - Checking the Leds
    22
- Connecting Lines and Extensions
  23
- Connecting the Loudspeaker Paging System
  25
- Installing the Cover
  27
- Installing Telephones
  27
- Connecting Auxiliary Equipment
  28
3 Setting up Your System

29
- Overview
  29
- System Programming Basics
  30
  - Programming Overlays
    32
  - Button Locations
    33
  - Programming Mode
    35
  - Using Centralized Telephone Programming
    36
- Setting the Date and Time
  37
- Administering the Loudspeaker Paging System
  38
- Assigning Lines
  39
- Customizing Extensions
  40
- Changing Settings to Support PBX or Centrex Services
  42
- Emergency Phone Number List (#406)
  43
- Voice Messaging Systems
  44
- Additional Voice Messaging System Programming
  46
4 Programming System Features

47
- Overview
  47
- System Speed Dial
  47
- Dialing Restrictions and Permissions
  48
- Groups of Extensions
  55
5 Programming Telephone Features

57
- Overview
  57
- Automatic Line Selection
  58
- Extension Name Display
  59
- Line Ringing
  61
6 Maintaining Your System

63
- Overview
  63
- Backup and Restore
  64
- Battery Replacement
  69
- Using a PC Card
  70
- Upgrading 1600 DSL and 012E Module Firmware
  73
- Upgrading T1 Module Firmware
  74
- Adding New Modules
  75
- Replacing Modules
  77
- Changing System Settings
  82
- Adding Lines, Pools, and Extensions
  83
- Adding New Extensions
  85
7 If Something Doesn't Work

87
- Overview
  87
- Your Release Number
  87
- Clearing a Backup-Failure Alarm
  88
- 012E Module Power Management
  89
- Telephone Problems
  90
- Calling Problems
  92
- System Problems
  94
- T1 Module Problems
  95
- 1600 DSL Module Problems
  96
- Tip/Ring Device Problems
  97
8 System Programming Flow Charts

99

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