Placing Calls On Hold - Avaya PARTNER Installation And Use Manual

Placing Calls on Hold

You can place and retrieve calls on hold by using either the
the switchhook on a single-line telephone. (You can make and receive other calls on another line
or pool while a call is on hold.)
Considerations
For system telephones, if a call is left on hold for longer than the specified Hold Reminder
Tone interval (if administered), the extension at which the call is held generates a short Hold
Reminder Tone. This tone continues to sound at the specified interval (for example, 60
seconds) until the held call is retrieved, or until the caller hangs up.
Only one party on an intercom call can put the call on hold. If both parties try to put the call on
hold, the call is disconnected.
If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may
include a call hold feature that lets you place a call on hold and place another call on the same
line. For more information, see the documentation for your PBX or Centrex system. (When
your Centrex or PBX documentation tells you to use a switchhook flash, use the Recall
feature instead.)
Hold acts differently on feature telephones (single-line telephones with feature buttons). When
h
you press a
means other telephones in the system cannot see that the call is on hold (it appears as a busy
line). Also, callers on hold at a feature telephone do not hear the system's Music-On-Hold.
You can use Exclusive Hold (F02) to put calls on hold that can be retrieved only from your
own extension. (Placing a call on Exclusive Hold also prevents other users from accessing
Caller ID information for the held call.)
If you put a call on a line in a pool on hold and another user picks up that call, the call no
longer is available to you. To ensure that no on else can retrieve your held call on a pooled
line, use Exclusive Hold (F02).
Use Call Park to put a call on a special type of hold so it can be picked up from any telephone
in the system. This type of hold typically is used for pooled extensions in Hybrid mode
because it allows the user to retrieve a call without having to know which line the call is on.
Callers on hold hear Music-On-Hold (#602) only if it is active and an audio source is
connected to the processor module.
Single-line telephone users can put a call on hold to retrieve a second call provided Call
Waiting (#316) is programmed for their extensions.
button on a feature telephone, the call is held at the telephone itself. This
Using the Telephones
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button on a system telephone or
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Handling Calls
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