Problems With Tip/Ring Devices; Tip/Ring Device Does Not Answer; Tip/Ring Device Does Not Dial Out Properly; Call Records Wrap On Smdr Printout - Avaya PARTNER Installation And Use Manual

Possible Cause 4: Wrong bridging adapter is used in combination extension.
What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the telephone from
the adapter and plug the telephone directly into the wall jack.
If the telephone works, there is a problem with the bridging adapter. Replace the bridging
adapter (use only a 267F2 bridging adapter). If the problem persists, call the helpline.
If the telephone still does not work properly, call the helpline.

Problems with Tip/Ring Devices

Tip/Ring Device Does Not Answer

Possible Cause: A tip/ring device (such as a fax machine or answering machine) does not answer
intercom calls or transferred calls because it does not recognize the distinctive ringing pattern
used by the system.
What to do: Change the extension's setting for Distinctive Ring (#308) to Not Active, so the
extension uses the same ringing for intercom and transferred calls as it does for outside calls.
If the device works properly, the problem is solved.
If the problem remains, call the helpline number listed on the front, inside cover.

Tip/Ring Device Does Not Dial Out Properly

Possible Cause: A tip/ring device with autodialing (such as a modem) does not recognize the
intercom dial tone generated by the system.
What to do: Change the setting for Intercom Dial Tone (#309) for the extension to Machine, so
the system generates outside line dial tone for the extension.
If the device works properly, the problem is solved.
If the problem remains, call the helpline number listed on the front, inside cover.

Call Records Wrap on SMDR Printout

Possible Cause: SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set
to 24 digits, causing the combined length of the fields for a call record to be greater than the 80
characters supported by your printer.
What to do: Reduce the font size or increase the characters-per-inch setting for the printer.
If the call records print without wrapping to the next line, the problem is solved.
If the problem remains, change the output format back to 15 digits.
Troubleshooting
1 1
1 1
1 1
1 1

Problems with Tip/Ring Devices

11-17