Operator Features; Overview; Programming An Operator's Extension; Call Handling Options - Avaya PARTNER Installation And Use Manual

Operator Features

Overview

A typical setup of the PARTNER ACS includes using extension 10 as the system operator position.
The person at extension 10 thus becomes the primary operator for calls coming into the system.
Certain system features are used only by the system operator; these are explained in this chapter.

Programming an Operator's Extension

One of the initial programming duties in programming extensions is to set up operator extensions.
To set up an operator's extension, you must program call handling options, backup answering
options, and buttons used for specific operator features.

Call Handling Options

If you set up a centralized telephone answering position at extension 10, use the following settings
to customize it:
Call Answering. If the operator should answer all calls, use Line Assignment (#301) to
assign all lines to extension 10. Set Line Ringing for all lines at extension 10 to the desired
number of Rings; set the lines assigned at each user's extension to Delayed Ring or No Ring.
In Hybrid mode, Immediate Call Answering is the factory setting. (Lines are assigned as
individual line buttons on the telephone at extension 10 and all pool buttons assigned to users'
extensions are set to No Ring.)
Backup Call Answering. If the operator should answer some lines only when a user does not
pick up, set Line Ringing for those lines at extension 10 to Delayed Ring; set the lines or
pools assigned at each user's extension to Immediate Ring.
No Answering. If some lines should not be picked up by the operator at all, either set Line
Ringing for those lines at extension 10 to No Ring, or simply use Line Assignment (#301) to
remove those lines from extension 10. In either case, set Line Access Restriction (#302) to
No Access for those lines at extension 10 to prevent the operator from using Direct Line
Pickup to access those lines.
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Overview

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