Music-On-Hold; Connecting A Music-On-Hold Audio Source - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Music-On-Hold

When Music-On-Hold is activated and a Music-On-Hold audio source is connected to the
processor module, a caller on hold hears music.
The performance of music over telephone lines is a public performance under United
States Copyright law. Accordingly, for the performance of that music to be lawful, it must
be licensed annually to the user by the copyright owners or their representatives.
You can activate and deactivate Music-On-Hold and adjust the volume level by programming
these features:

Music-On-Hold

Music-On-Hold Volume

Connecting a Music-On-Hold Audio Source

You can connect an audio source to the Music-On-Hold jack on the processor module so that a
caller hears music when placed on hold when the Music-On-Hold feature has been activated.
Follow these steps to connect an audio source to the Music-On-Hold jack:
1. Insert an RCS phono plug into the Music-On-Hold jack on the processor module, located
near the middle of the processor module, below the line jacks (see
2. Route the cord through the processor module's wire manager.
3. Place a call on hold and listen. If you do not hear music at any setting, the Music-On-Hold
feature may not be activated or properly programmed.
Figure 9-14. Connecting a Music-On-Hold Audio Source
Music-On-Hold
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9
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Figure 9-14).