Conference Calls - Avaya PARTNER Installation And Use Manual

Conference Calls

You can set up conference calls by using the
on a single-line telephone. A conference call connects up to five parties (including the conference
originator) in a single call. Users can connect both outside and inside parties in a conference call,
but the call cannot include more than two outside parties.
A single-line telephone user can connect with a maximum of three parties, including the
conference originator.
Considerations
Users can use System Speed Dial, Personal Speed Dial, or Auto Dial numbers to add
parties to the conference.
Do not add a busy or ringing outside call to a conference; if you do, all callers hear the busy or
ringing signal. If you hear a busy signal or the party does not answer, reconnect with the held
party by pressing the line button.
Users cannot join a conference call; the originator must add each party to the conference.
If the conference originator puts the call on hold, other parties can continue to talk. Other
inside parties can put their extensions on hold if there are outside parties on the conference
call.
When the originator hangs up, the conference is disconnected.
You cannot transfer conference calls.
If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may
include a conference calling feature that lets you connect multiple callers on a single PBX or
Centrex line. The number of callers you can connect depends on your PBX or Centrex system.
For more information about such features, see the documentation for your PBX or Centrex
system. (When your Centrex or PBX documentation tells you to use a switchhook flash, use
the Recall feature instead.)
Outside parties may be harder to hear on a conference call than on a two-party call,
depending on the number of parties and the outside lines connected to the system.
You cannot conference calls and use Call Screening (F25) at the same time.
With single-line telephones, you can do only three-way conferencing.
You can use Outside Conference Denial (#109) to disallow conference calls with multiple
outside parties.
During the conference call, any inside party can exit the call at any time simply by hanging up.
However, if an outside party hangs up during a conference call, the callers that remain in the
conference may hear a dial tone. Use Conference Drop (F06) to remove the last-added
outside party from a conference call.
Caller ID information does not display for extensions that are active on a conference call.
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C
button on a system telephone or the switchhook
6
Using the Telephones
Handling Calls
6-25