Direct Extension Dial Features; Considerations; Direct Extension Dial Lines (#205) - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Direct Extension Dial Features

Direct Extension Dial answers incoming calls after a specified number of rings and plays a
customized message. This message prompts the caller to dial the digits of the designated
extension, Hunt Group, or Calling Group. The Direct Extension Dial features that you must
program are:
Direct Extension Dial Lines
Direct Extension Dial Button
Direct Extension Dial Delay
Direct Extension Dial Record/Playback

Considerations

The Automatic System/Direct Extension Dial PC card is purchased separately.
Use the Direct Extension Dial Record/Playback feature to record a message before using
Direct Extension Dial, since there is no factory-set message. This message can prompt
callers to dial an extension, Hunt Group, or Calling Group number after the system answers
an outside call.
Direct Extension Dial features are unavailable on T1 lines with Direct Inward Dialing (DID).

Direct Extension Dial Lines (#205)

Use this feature to identify the lines on which incoming calls are to be answered for Direct
Extension Dial.
Considerations
Assign all lines programmed with Direct Extension Dial to extension 10 or its transfer return
extension.
If a caller enters an invalid extension number or does not enter one at all, the call is transferred
to the operator at extension 10 (or to the designated transfer return extension for extension
10).
To intercept a call while the message is playing—the red light next to the line button is on
steady—press the line button and lift the handset. The message stops playing when the call is
retrieved.
You must program a button on the system display telephone at extension 10 to turn Direct
Extension Dial on and off. Use Direct Extension Dial Button (#113) to program the button.
Calls that ring on lines programmed with Direct Extension Dial are picked up after two rings,
as a factory setting. To change the number of rings, use Direct Extension Dial Delay (#112).
You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an
incoming outside call answered by Direct Extension Dial, this field shows the call duration
minus the time the greeting played and the caller waited for someone to answer the call.

Direct Extension Dial Features

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