Calls On Automatic System Answer Lines Are Disconnected; Call On Hold Hangs Up, But Line Does Not Disconnect; All Calls Disconnected - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
Calls on Automatic System Answer Lines Are
Disconnected
Possible Cause: Automatic System Answer Mode is set to Disconnect.
What to do: Change Automatic System Answer Mode (#121) from Disconnect to either Hold or
Ring.
If calls on Automatic System Answer lines no longer disconnect, the problem is solved.
If calls on Automatic System Answer lines still get disconnected, or the Automatic System
Answer Mode already was set to Hold or Ring, call the helpline number listed on the front,
inside cover.
Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time setting is too long.
What to do: Change Hold Disconnect Time (#203) to a shorter interval.
If abandoned calls on hold are disconnected, the problem is solved.
If abandoned calls on hold still do not disconnect, or if the Hold Disconnect Time was already
set to the shortest interval, go to Possible Cause 2.
Possible Cause 2: Local telephone company does not send a hold release signal.
What to do: Call your local telephone company and find out whether they send a hold release
signal. If the local telephone company does not send a hold release signal, or if they do but the
problem still occurs, call the helpline number listed on the front, inside cover.

All Calls Disconnected

Possible Cause 1: You just ran the Restore Programming (#125) procedure.
What to do: This is normal behavior after running Restore Programming (#125); the system
resets itself. In the future, warn users before beginning the restore, or perform the restore during
nonbusiness hours. If you did not run Restore Programming (#125), go to Possible Cause 2.
Possible Cause 2: Power was interrupted to the control unit.
What to do: Make sure the control unit's power cord is plugged securely into the wall outlet. Also
make sure the on/off switch is in the "on" position ("O") if you have a five-slot carrier.
If the green LEDs on the modules are lit and the trouble is gone, the problem is corrected.
If the green LEDs on the modules are lit but the trouble remains, call the helpline number listed
on the front, inside cover.
System Problems
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