Trouble Making Outside Calls From Pool Buttons On Pooled Extensions - Avaya PARTNER Installation And Use Manual

Trouble Making Outside Calls from Pool
Buttons on Pooled Extensions
Trouble making outside calls from a pool button can be one of the following situations:
You hear nothing at all.
You hear a dial tone, but the dial tone continues as you try to dial.
You hear a dial tone, but the dial tone cuts off when you try to dial.
You hear a reorder or busy signal if you try to dial a pool access code (880, 881, 882, or 883)
at intercom dial tone.
You notice that the red light next to a pool button is on steady most or all of the time, indicating
that the pool is busy.
Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is,
enter a valid account code.
If you can make a call, the problem is solved.
If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode (#201) to
Touch-Tone or Rotary as appropriate for all lines in the pool.
If you can make a call, the problem is solved.
If the Dial Mode is set correctly, go to Possible Cause 3.
Possible Cause 3: Someone changed the Pool Access Restriction setting for the extension.
What to do: If calls could be made without trouble before, find out if someone changed the Pool
Access Restriction (#315) for the extension.
If someone changed the Pool Access Restriction setting, verify that the change was an
appropriate one.
If no one changed the Pool Access Restriction setting, go to Possible Cause 4.
Possible Cause 4: The pool may not be assigned to the extension.
What to do: Check Pool Extension Assignment (#314) to see if the pool is assigned to the
extension.
If the pool is not assigned, assign it.
If the pool is assigned, go to Possible Cause 5.
Troubleshooting
1 1
Other Telephone Problems
11-13