Caller Id Programming; Caller Id - Avaya PARTNER Installation And Use Manual

®
PARTNER Advanced Communications System Installation, Programming, and Use

Caller ID Programming

Although the Caller ID service itself requires no programming, other system features enhance the
use of Caller ID:
Caller ID Log Answered Calls
Caller ID Call Log Line Association
Caller ID Log All Calls
Caller ID Type
Caller ID is unavailable on T1 lines.

Caller ID

Caller ID is available on system display telephones on all lines for which you subscribe to Caller
ID service. Caller ID information is the caller's telephone number (and name, if available). When
active on a call, you automatically receive Caller ID information for the duration of the call. When
an extension is idle, you receive Caller ID information for a call coming in to your extension. This
feature requires no special programming; however, you must subscribe to Caller ID service (if it is
available) on a per-line basis from your local telephone company and connect Caller ID lines to
the appropriate system modules.
You receive both the caller's number and name on a two-line display telephone while the
call is ringing. The TransTalk telephones only receive either the caller's number or the
caller's name, depending on the status of the Caller ID Name Display feature.
Considerations
The lines associated with Caller ID must be connected to a line jack on a processor module,
206EC module, 308EC module, or 400EC module.
To receive Caller ID information, wait until the second ring before answering the call.
Individuals with Call Waiting from the local telephone company do not receive Caller ID
information for the second call.
Not all calls on Caller ID lines are displayed. This varies by local telephone company. When
Caller ID information is not captured, the system date and day (default) appears instead.
Caller ID is unavailable on T1 lines. The message "Direct In Dial" or "DID" is displayed for
incoming calls on T1 lines with Direct Inward Dialing (DID).
The incoming telephone number replaces the system date and time display on system
telephones for the duration of the call. An out-of-area message (- - - - - - - - - - - -) appears if a
call is being dialed from a region that does not support Caller ID. A privacy message (Priv.)
appears if the caller has blocked transmission of Caller ID information.

Caller ID Programming

4-10
4
4
4