Record-A-Call (F24); Considerations - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Record-a-Call (F24)

Use this feature to record an active conversation in the PARTNER Messaging or PARTNER MAIL
VS (PMVS) mailbox. Record-a-Call (F24) applies to systems that have a PARTNER Messaging
system or a PMVS Release 5.0 or later system equipped with four ports or six ports and an MLS or
PARTNER system telephone. This feature is not available on tip/ring telephones. You must enable
the Record-a-Call feature for the mailbox, which is programmed through the messaging system,
and also program a button on the telephone for that extension using Record-a-Call (F24). For
more information about PARTNER Messaging programming, refer to the PARTNER Messaging
System Manager's Quick Reference. For more information about PMVS programming, refer to the
PARTNER MAIL VS Installation and Programming Guide.
WARNING:
If silence is detected on the line for 15 seconds, call recording will terminate.
For PARTNER Messaging or PMVS, before you can set up Record-a-Call for an extension, you
must:
Install PARTNER Messaging or PMVS.
Go into PARTNER Messaging or PMVS programming and program Record-a-Call for that
extension.
To install PARTNER Messaging, refer to the PARTNER Messaging Installation, Programming, and
Troubleshooting Online Guide. To install PMVS, refer to the PARTNER MAIL VS Installation and
Programming Guide.

Considerations

A Record-a-Call button with LEDs must be programmed on a telephone.
A maximum of two conversations can be recorded at one time. When two conversations are
being recorded, the red LED associated with this feature becomes red steady.
If you attempt to record a call while two others are being recorded and push the red steady
Record-a-Call button, the system ignores it.
To use this feature, you must assign four ports into Hunt Group 7. This requires PARTNER
Messaging with four or six ports or PMVS Release 5.0 and an upgrade card, which allows the
increase from two to four ports.
The person initiating this feature can add additional parties to the conference call until the
conference limit is exceeded. A user active on a conference call may turn on this feature
during the conference.
You can place the Record-a-Call on hold, just as if you were placing a conference call on
hold. Outside parties do not hear Music-On-Hold, since PMVS is still connected to the call. If
PMVS detects 15 seconds of silence, it drops off the call.
A call that is being recorded cannot be transferred. Pressing the transfer button is ignored.
A call that is being recorded cannot receive a Voice Interrupt On Busy call.

Record-a-Call (F24)

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