Avaya Partner Administration Manual
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Avaya Partner Administration Manual

Partner version phone based administration
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See also: Use and Care Manual , Instructions

IP Office PARTNER Version

PARTNER Version Phone Based
Administration
- Issue 1b - (22 February 2010)

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  • Page 1: Ip Office Partner Version

    IP Office PARTNER Version PARTNER Version Phone Based Administration - Issue 1b - (22 February 2010)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    8.4 Intercom Dial Tone ..............71 14.23 Night Service ..............139 8.5 External Hotline ..............72 14.24 Pickup Group ..............140 8.6 Internal Hotline ..............74 PARTNER Phone Administration Page 3 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 4: Ip Office Partner Version Page

    15.6 System Copy ..............156 15.7 System Default ..............157 15.8 System Reset ..............158 15.9 System Shutdown ..............159 15.10 System Upgrade ..............160 Index ................163 PARTNER Phone Administration Page 4 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 5: Overview

    Chapter 1. Overview PARTNER Phone Administration Page 5 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 7: Programming Functions

    This programming is done from the extension whose settings are being changed. The IP Office PARTNER Version system using the IP Office Manager application from a PC. IP Office Manager can access all the settings covered by telephone administration plus a wide range of additional settings not available through telephone administration.
  • Page 8 Remote Admin Password System Administration System Default System Administration System Copy System Administration System Reset System Administration System Shutdown System Administration System Upgrade System Administration PARTNER Phone Administration Page 8 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 9: Programmable Buttons

    Conference Drop Voicemail Collect This function is not available through telephone administration button programming. It allows the extension use to access their voicemail mailbox. Recall PARTNER Phone Administration Page 9 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 10: That Extension. This Function Can Only Be Used By Extensions

    ETR 6D Phone PARTNER Phone Administration Page 10 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 11 Overview: Programmable Buttons ETR 18D ETR34D PARTNER Phone Administration Page 11 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 12 1403 Phone 1408 Phone PARTNER Phone Administration Page 12 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 13 Overview: Programmable Buttons 1416 Phone PARTNER Phone Administration Page 13 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 14: Etr Phone Programming Overlays

    When an ETR 18D or ETR 34 D phone is put into one of the programming modes, several of the keys perform different functions in some procedures. The diagrams below indicate those different functions. Programming Overlay for ETR 18D Phones PARTNER Phone Administration Page 14 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 15 Overview: ETR Phone Programming Overlays Programming Overlay for ETR 34D Phones PARTNER Phone Administration Page 15 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 16: 1408/1416 Programming Menus

    There are some centralized programming functions that do not appear in the menu. Instead they are accessed by dialing the appropriate # code after having accessed the menu by pressing Admin | System Administration. Refer to the Programming Functions PARTNER Phone Administration Page 16 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 17: Phrase Sys Admin Not Supported

    These commands allow a 1408 or 1416 phone user to change the settings applied to their own extension. 1.5 Phrase Sys Admin Not Supported The following system administration options supported by PARTNER® ACS systems are not supported by IP Office PARTNER Version systems.

  • Page 19: Line Settings

    Chapter 2. Line Settings PARTNER Phone Administration Page 19 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 20: Incoming Calls

    · An extension user can make outgoing calls on a particular line by pressing the button for that line is one is assigned on their extension. · If the user goes off-hook the first available line in the extension's automatic line selection list is used. PARTNER Phone Administration Page 20 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 21: Number Of Lines

    Default to return to the default setting (4 lines). · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 21 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 22: Line Assignment

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 22 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 23: Line Coverage Extension

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 23 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 24: Group Call Distribution

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 24 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 25: Co Disconnect Time

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 25 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 26: Automatic Line Selection

    6. Repeat the process in steps 5 to add further buttons to the list. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 26 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 27: Date And Time

    Chapter 3. Date and Time PARTNER Phone Administration Page 27 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 28: Changing The System Date

    6. Enter the new system date in the format MMDDYY using the dial pad. For example 120409 is the date December 4th 2009. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 28 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 29: Changing The System Time

    6. Enter the new system date in the format HHMM using the dial pad. The 24 hour clock is used, for example 4.22pm would be entered as 1622. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 29 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 30: Network Time Synchronization

    Default to return to the default setting. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 30 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 31: Automatic Daylight Savings Time

    Default to return to the default setting. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 31 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 33: Dialing Restrictions And Permissions

    Chapter 4. Dialing Restrictions and Permissions PARTNER Phone Administration Page 33 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 34 Use this feature to indicate whether users must dial a 0 (for operator assisted calls) or 1 (for direct-dial calls) before the area code to make a long distance call or just the area code and number. PARTNER Phone Administration Page 34 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 35: Allowed Number List

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 35 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 36: Allowed List Assignment

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 36 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 37: Disallowed Number Lists

    · To prevent the use of a specific star code, for example *67 to block Caller ID information, enter the * plus the 2- or 3-digit code. · The entries you must make to permit or restrict toll calls differ depending on the setting for Toll Call Prefix PARTNER Phone Administration Page 37 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 38 · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 38 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 39: Disallowed List Assignment

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 39 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 40: Emergency Phone Number List

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 40 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 41: Outgoing Call Restriction

    · 2 = Inside (intercom) only. · 3 = Local (intercom and local) only. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 41 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 42: Allow Remote Call Forwarding

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 42 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 43: System Password

    5. Enter the new four digit system password. Use Default to return to the default setting of no password. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 43 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 44: Toll Call Prefix

    · 1 = 0 or 1 required before Area Code and Number (the default setting). · 2 = Area Code and Number Only. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 44 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 45: System Changes

    Chapter 5. System Changes PARTNER Phone Administration Page 45 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 46: Recall Timer Duration

    Default to return to the default setting (20 500msec). · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 46 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 47: Caller Id Log All Calls

    Do Not Disturb activated or extensions that have lines with Line Ringing set to No Ring do not receive Caller ID information. However, Caller ID information is displayed once the call is answered or if the line is preselected. PARTNER Phone Administration Page 47 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 48 Alternatively use press Clear to remove the current setting. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 48 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 49: Auxiliary Equipment

    Chapter 6. Auxiliary Equipment PARTNER Phone Administration Page 49 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 50 Indicate which extensions are connected to doorphone devices and which other extensions should be alerted when the doorphone goes off hook. Other Options Music on Hold · A hold music source can be attached to the system. PARTNER Phone Administration Page 50 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 51: Doorphone Programming

    Clear to return to the default setting (no doorphone). · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 51 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 52: Doorphone Alert Extension

    = Doorphone 2 alert extension. = Doorphone 1 and 2 alert extension. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 52 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 53: Contact Closures

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 53 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 54: Contact Closure Operation Type

    · 3 = 5 Seconds on. · 4 = Toggle. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 54 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 55: Loudspeaker Extension

    5. Enter the extension number of the extension port connected to the loudspeaker paging system or Clear to return to the default setting (no loudspeaker). · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 55 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 56: Fax Machine Extension

    · 1 = Assigned. · 2 = Not Assigned (the default setting). · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 56 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 57: Speed Dials

    Chapter 7. Speed Dials PARTNER Phone Administration Page 57 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 58 Personal Speed Dial ETR 18D, ETR34D, 1408, 1416 FEATURE, 600 to 699 FEATURE, 80 to 89 All phones #, 600 to 699 #, 80 to 89 PARTNER Phone Administration Page 58 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 59: System Speed Dials

    Auto Dial button or Speed Dial number to dial the Account Code Entry feature code and another Speed Dial number to dial the account code. PARTNER Phone Administration Page 59 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 60 If a * is required to be dialed at the start of the marked system speed dial number, enter **. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 60 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 61: Personal Speed Dials

    Send a hook-switch flash signal. Stop CONFERENCE Stop dialing. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 61 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 62 PARTNER Phone Administration Page 62 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 63 Speed Dials: Personal Speed Dials PARTNER Phone Administration Page 63 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 65: Extension Settings

    Chapter 8. Extension Settings PARTNER Phone Administration Page 65 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 66: Partner Phone Administration

    Allow Remote Call Forwarding · Set whether an extension can use remote call forwarding features such as cell phone connect. PARTNER Phone Administration Page 66 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 67: Extension Name

    · Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place it back in the cradle. PARTNER Phone Administration Page 67 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 68 3. To remove the current name press Clear. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 68 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 69: Display Language

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 69 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 70: Call Waiting

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 70 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 71: Intercom Dial Tone

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 71 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 72: External Hotline

    · Remove external hotlines extensions from Night Service Group Extensions Calling Group Extensions and Hunt Group Extensions · Do not assign Forced Account Code Entry to the external hotline. PARTNER Phone Administration Page 72 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 73 · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 73 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 74: Internal Hotline

    Clear to remove the current setting. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 74 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 75: Outside Conference Denial

    · 2 = Disallow conference calls with two outside parties. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 75 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 76: Automatic Privacy

    · 1 = Assigned. · 2 = Not Assigned (default setting) · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 76 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 77: Account Codes

    Chapter 9. Account Codes PARTNER Phone Administration Page 77 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 78 · For faster entry of frequently used account codes, you can program an account code on an Auto Dial button or as a system speed dial personal speed dial number (but not as a marked system speed dial number). PARTNER Phone Administration Page 78 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 79: Forced Account Code List

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 79 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 80: Forced Account Code Extensions

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 80 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 81: Voicemail

    Chapter 10. Voicemail PARTNER Phone Administration Page 81 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 82 10. Voicemail All IP Office PARTNER Version systems have VMS (Voicemail Mail Services) available by default. User Voicemail Operation When a call goes to a user's VMS Cover, the user's voicemail mailbox is used to take a message for the user. This is used...

  • Page 83: Vms Cover On/Off

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 83 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 84: Vms Coverage Rings

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 84 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 85: Voicemail Password

    6. At the Extension: prompt enter the two-digit number of the extension. 7. Press Proceed. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 85 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 86: Vms Hunt Delay

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 86 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 87: Vms Hunt Schedule

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 87 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 89: Groups

    Chapter 11. Groups PARTNER Phone Administration Page 89 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 90: Other Options

    Assign outside lines to hunt group. Doing this allows outside calls to ring directly into a hunt group instead of being answered and transferred by the receptionist. PARTNER Phone Administration Page 90 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 91: Calling Groups

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 91 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 92: Hunt Groups

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 92 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 93: Night Service Group

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 93 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 94: Night Service Button

    · If you do not select a button when enabling night service, it will be automatically assigned to the first button after any line appearances assigned to the extension. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 94 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 95: Pickup Groups

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 95 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 97: Ring Settings

    Chapter 12. Ring Settings PARTNER Phone Administration Page 97 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 98 Set the number of rings before a call at an extension goes to voicemail. Hold Recall Time · Set how long calls remain on hold before recalling to the extension that put the call on hold. PARTNER Phone Administration Page 98 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 99: Abbreviated Ringing

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 99 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 100: Call Coverage Rings

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 100 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 101: Distinctive Ringing

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 101 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 102: Line Ringing

    8. To view the setting of another line button enter the number of that button. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 102 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 103: Personal Ring Pattern

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 103 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 104: Ringing On Transfer

    · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 104 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 105: Transfer Return Rings

    Default to return to the default setting (4 Rings). · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 105 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 107: Holding Calls

    Chapter 13. Holding Calls PARTNER Phone Administration Page 107 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 108: Hold Recall Time

    5 = 60 seconds 8 = 150 seconds (the default setting) · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 108 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 109: Music On Hold

    · 1 = Active (the default setting). · 2 = Not Active. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 109 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 111: Button Programming

    Chapter 14. Button Programming PARTNER Phone Administration Page 111 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 112: Button Programming Functions

    A button set to this function allows the user to make a call to Intercom 1, – another specified extension. The button lamp will also indicate <Extn> when that other extension is in use. PARTNER Phone Administration Page 112 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 113 A button set to this function allows the user to redial the last Intercom 1, – external number dialed. Night Service Button A night service button is used to switch night service on/off. – PARTNER Phone Administration Page 113 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 114 Some functions are only supported on buttons that include lights to indicate status. If programmed onto a button without lights the function may not work. PARTNER Phone Administration Page 114 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 115: Absent Message

    4. The current setting of the button will now be set to Absent Message. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 115 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 116: Account Code Entry

    5. The current setting of the button will now be set to Account Code Entry. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 116 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 117: Active Line Pickup

    6. The current setting of the button will now be set to Active Line Pickup. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 117 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 118: Auto Dial - Intercom

    6. The current setting of the button will now be AD-I followed by the target extension number. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 118 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 119: Auto Dial - Other

    Function Press to insert Character Description Pause HOLD Inserts a 1.5 second pause. Transfer SPEAKER Send a hook-switch flash signal. Stop CONFERENCE Stop dialing. PARTNER Phone Administration Page 119 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 120 6. The current setting of the button will now be AD-O followed by the stored number. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 120 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 121: Call Coverage

    6. The current setting of the button will now be set to Call Coverage O <covered extension> D <destination extension>. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 121 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 122 PARTNER Phone Administration Page 122 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 123: Call Forwarding

    2. Press the programmable button you 2. Use the up or down arrow buttons to scroll the display to want to change. Alternatively: Centralized Programming. When displayed, press Select. PARTNER Phone Administration Page 123 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 124 6. The current setting of the button will now be set to Call Forward O <covered extension> D <destination extension>. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 124 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 125: Call Pickup

    5. The current setting of the button will now be Call Pickup followed by the target extension number. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 125 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 126: Caller Id Inspect

    5. The current setting of the button will now be set to Caller ID Inspect. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 126 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 127: Caller Id Log

    4. The current setting of the button will now be set to Caller ID Log. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 127 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 128: Caller Id Name Display

    5. The current setting of the button will now be set to Caller ID Name Display. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 128 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 129: Calling Group

    5. The current setting of the button will now be Calling Group followed by the calling group number. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 129 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 130: Conference Drop

    4. The current setting of the button will now be set to Conference Drop. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 130 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 131: Contact Closure 1

    4. The current setting of the button will now be set to Contact Closure 1. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 131 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 132: Contact Closure 2

    5. The current setting of the button will now be set to Contact Closure 2. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 132 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 133: Do Not Disturb

    4. The current setting of the button will now be set to Do Not Disturb. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 133 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 134: Hot Dial

    5. The current setting of the button will now be set to Hot Dial. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 134 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 135: Hunt Group

    5. The current setting of the button will now be Hunt Group. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 135 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 136: Idle Line Pickup

    5. The current setting of the button will now be Idle Line Pickup followed by the hunt group number. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 136 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 137: Last Number Redial

    4. The current setting of the button will now be set to Last Number Redial. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 137 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 138: Loudspeaker Page

    6. The current setting of the button will now be set to Loudspeaker Page. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 138 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 139: Night Service

    · If you do not select a button when enabling night service, it will be automatically assigned to the first button after any line appearances assigned to the extension. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 139 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 140: Pickup Group

    5. The current setting of the button will now be Pickup Group followed by the pickup group number. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 140 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 141: Privacy

    4. The current setting of the button will now be set to Privacy. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 141 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 142: Recall

    4. The current setting of the button will now be set to Recall. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 142 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 143: Saved Number Redial

    4. The current setting of the button will now be set to Saved Number Redial. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 143 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 144: Simultaneous Page

    5. The current setting of the button will now be set to Simultaneous Page. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 144 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 145: Station Lock

    4. The current setting of the button will now be set to Station Lock. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 145 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 146: Station Unlock

    4. The current setting of the button will now be set to Station Unlock. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 146 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 147: Vms Cover

    4. The current setting of the button will now be set to VMS Cover. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 147 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 148: Voice Mailbox Transfer

    4. The current setting of the button will now be set to Voice Mailbox Transfer. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 148 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 149: System Maintenance

    Chapter 15. System Maintenance PARTNER Phone Administration Page 149 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 150: Sd Cards

    The phone system has slots for SD cards which are used to store various files needed by the phone system. The System SD slot must always contain an Avaya IP Office PARTNER Version SD card. Cards can be inserted while the system is running. However cards should only be removed while the system is shutdown.

  • Page 151: Copy Extension Settings

    7. If Proceed is not displayed or there is a problem, additional text messages may be displayed. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 151 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 152: Remote Administration Password

    7. Use the dial pad to enter an password of up to 8 characters. When completed press Enter. To remove the characters entered so far press Clear. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 152 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 153: Clearing A Backup Alarm

    Clear Backup Alarm. When displayed, press Select. 5. To clear the alarm press Proceed. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 153 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 154: Backup The Configuration

    · Shutdown and Insert Card No card was detected in the phone system's System SD card slot. For correct operation of the phone system the Avaya SD card should always be present at all times. · System Busy Another backup, restore, upgrade or copy was already in progress at the time the manual process was requested.

  • Page 155: Restore The Configuration

    · Shutdown and Insert Card No card was detected in the phone system's System SD card slot. For correct operation of the phone system the Avaya SD card should always be present at all times. · System Busy Another backup, restore, upgrade or copy was already in progress at the time the manual process was requested.

  • Page 156: System Copy

    Another backup, restore, upgrade or copy was already in progress at the time the manual process was requested. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 156 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 157: System Default

    3. Dial #989. 4. When the Restart - Defaults: prompt is displayed, dial 25327 (C L E A R). 5. The system will be immediately restarted. PARTNER Phone Administration Page 157 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 158: System Reset

    System Administration. When displayed, press Select. 3. Dial #728. 4. At the Reset - Save All prompt press Proceed. PARTNER Phone Administration Page 158 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 159: System Shutdown

    CPU LED on the rear of the phone system will flash orange. 6. Power to the system can now be switched off. PARTNER Phone Administration Page 159 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 160: System Upgrade

    6. If the upgrade is successful, the system will be restarted. · Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu. PARTNER Phone Administration Page 160 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 161 System Maintenance: System Upgrade PARTNER Phone Administration Page 161 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 163: Index

    System Programming CO Disconnect Time 25 Conference Denial 75 Group 90 Conference Drop 130 Call Distribution Contact Closure 53 Calling Button 131, 132 Calling Group PARTNER Phone Administration Page 163 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 164 Network Time Synchronization 30 Personal Night Service System Button 94, 139 Station Lock 145 Group Station Unlock 146 No ring 102 System Number Backup Account Code Copy PARTNER Phone Administration Page 164 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 165 Hunt Delay Hunt Schedule Schedule VMS Cover 147 Voice Mailbox Transfer 148 Voicemail Cover On.Off Coverage Rings Delay Hunt Delay Hunt Schedule Schedule Voicemail On/Off 147 PARTNER Phone Administration Page 165 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 167 PARTNER Phone Administration Page 167 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 168 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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