Joining Calls - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
To make a voice-signaled transfer to a system telephone, in Step 2 above, press * plus the
two-digit extension number. Then listen for one of the following responses:
— If you hear one beep, you have reached an idle system telephone. You can speak after the
beep.
Your voice is heard through the other extension's speaker. If no one answers or the call is
refused, press the switchhook again to reconnect to the caller. If the call is accepted, hang
up.
— If you hear two beeps, you have reached a busy system telephone with Voice interrupt
On Busy Assigned. You can speak after the beeps.
Your voice is heard through the recipient's handset or speaker. Be aware that the third
party to whom the recipient is speaking probably also hears the two beeps and the faint
sound of your voice. Be brief and discreet in your interruption. If the recipient has a Voice
Interrupt On Busy Talk-Back button, wait for a response. If the call is accepted, hang up
to complete the transfer. The call rings at the recipient's extension. If the call is refused,
press the switchhook again to reconnect to the caller.
— If you hear ringing, you have reached a single-line telephone, an idle MLC-6 or TransTalk
9000-series telephone, or a busy system telephone with Voice Interrupt On Busy Not
Assigned.
When someone answers, announce the call and then hang up. If no one answers or the
call is refused, press the switchhook again to reconnect to the caller.

Joining Calls

Joining is adding yourself to a call in progress, the same way you do on a home telephone by
picking up an extension. (This is different from conferencing, in which the originator "pulls you into"
the call.) Up to three system extensions can join a call on an outside line (for a total of one outside
and four inside parties).
Considerations
You cannot join a call by pressing a pool button.
You cannot join an intercom call or a conference call at another extension.
You cannot join a call on an extension that has a Voice Interrupt On Busy call in progress.
You can join a call that is being answered by the voice messaging system, but only if
Automatic Extension Privacy is Not Assigned for the extensions associated with the voice
messaging system hardware. If this is the case, when you join the call, the voice messaging
system disconnects automatically so you can speak to the caller.
You cannot put a joined call on hold.
You can tell when someone has joined a call of yours when the lights next to the line or pool
button change to alternately flashing red and green.
If a system telephone joins a call on a single-line telephone, there is a momentary "break" in
the call on the single-line telephone.
Handling Calls
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