Auto Attendant; Using An Auto Attendant; Programming; Aa (Automated Attendant) Extensions (#607) - Avaya PARTNER Installation And Use Manual

®
PARTNER Advanced Communications System Installation, Programming, and Use

Auto Attendant

An auto attendant answers calls and directs them to a specified extension, Calling Group, or
Hunt Group based on the digits a caller dials after listening to a list of choices in a recorded
greeting. For example, the auto attendant answers calls and tells callers to press 1 for Sales, 2 for
Parts, or 3 for Service. You can set up an auto attendant for immediate call handling or delayed
call handling.
A common use of an auto attendant is as a backup for the operator. If the operator cannot pick up
a call within a specified number of rings, the auto attendant answers and plays a recorded
message, such as: "Please hold for the operator or dial an extension number now." This prevents
calls from going unanswered.
Connect an auto attendant to any extension on the system.

Using an Auto Attendant

Follow the instructions packaged with the auto attendant. Make sure that the unit is in backup call-
answering mode.

Programming

To program the system for an auto attendant:
1. Use Line Assignment (#301) to assign all the lines that you want the auto attendant to cover
to extension X.
2. Set Line Ringing for all lines assigned to extension X to Delayed Ring.
3. Make sure extension X is not assigned as a Call Waiting (#316) extension.
4. Use AA Extensions (#607) to identify extension X as the auto attendant.
5. Set Transfer Return Extension (#306) for extension X to extension 10.
6. Set the auto attendant to pick up within a specific number of rings, so if the operator does not
pick up a call, the auto attendant does.

AA (Automated Attendant) Extensions (#607)

This feature lets you identify extensions where auto attendants are connected to the system.
Doing so lets the system notify users with display telephones when they are receiving a call that
has been transferred from the auto attendant. (This procedure applies only to auto attendants—do
not use it with the Automated Attendant Service of a voice messaging system.)

Auto Attendant

9-8
9
9
9
9