Handling Calls; Making Calls - Avaya PARTNER Installation And Use Manual

®
PARTNER Advanced Communications System Installation, Programming, and Use

Handling Calls

The following call-handling functions are available from both system and single-line telephones:

Making calls

Answering calls
Placing calls on hold
Conference calls
Transferring calls
Joining calls
Making Calls
You can make a call by dialing an outside telephone number or an extension number. There are
also several ways to speed dial a number.
Hybrid Mode Only
Making calls on a system operating in Hybrid mode is the same as in Key mode except you can
select a pool button rather than a line button to access an outside line. When you press a pool
button, the system automatically selects an idle line belonging to the pool.
To access a line in a pool that is not assigned to that extension or to access a line in a pool that
you are already using, press
you hear busy tone.
You can program Automatic Line Selection to change the way the system selects pools when a
user lifts the handset to make a call.
To restrict an extension's access to all lines assigned to a pool, use Pool Access Restriction
(#315). If users are not allowed outgoing access to a pool, they hear a reorder tone after dialing
the pool access code at the intercom dial tone.
Considerations
Consider the following when you make calls:
You can store an outside number, an intercom number, or a feature code on a button, so a
user can dial the number with a single touch. For information about programming and using
Auto Dial buttons, see
You can program outside numbers for one extension or for the entire system, so a user can
dial a number by pressing
code (80–99 for Personal Speed Dial numbers, 600–699 for System Speed Dial numbers).
For more information, see
page 8-67.

Handling Calls

6-16
i
and dial the pool access code. If all lines in a pool are busy,
"Auto Dialing" on page
f #
(or on a single-line telephone) plus a two- or three-digit
"Personal Speed Dial" on page 8-64
6
6
6
6
8-5.
and "System Speed Dial" on