Avaya ETR 6D User Manual
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Avaya ETR 6D User Manual

Avaya ETR 6D User Manual

Ip office partner version
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IP Office PARTNER Version

PARTNER Version Phone User Guide
- Issue 1b - (22 February 2010)

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Summary of Contents for Avaya ETR 6D

  • Page 1: Ip Office Partner Version

    IP Office PARTNER Version PARTNER Version Phone User Guide - Issue 1b - (22 February 2010)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Contents Contents Call Log (1408/1416) 7.1 Using the Call Log ..............54 ETR Telephones 7.2 Making a Call from the Call Log ..............54 7.3 Viewing Call Details ..............55 1.1 Fixed Buttons ..............9 7.4 Deleting a Record ..............56 1.2 Ringing Patterns ..............

  • Page 5: Etr Telephones

    Chapter 1. ETR Telephones PARTNER User Guide Page 5 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 7 ETR Telephones: 1. ETR Telephones The IP Office PARTNER Version supports the ETR Series of Avaya phones. The models supported are the ETR 6D, ETR 18D and ETR 34D phones. Feature ETR 6 ETR 6D ETR 18 ETR 18D ETR 34D...
  • Page 8 ETR 18/ETR 18D The ETR 18 does not include a display. The ETR 18D includes the display. ETR 34D The number of ETR 34D phones supported is limited to a maximum of 4 (with a maximum of 2 per ETR6 base card). PARTNER User Guide Page 8 IP Office PARTNER Version...

  • Page 9: Fixed Buttons

    ETR Telephones: 1.1 Fixed Buttons In addition to the line buttons, the telephones have some or all of the following fixed buttons, which are already imprinted: · INTERCOM (not labeled) Press to make or answer a call to or from another extension. If you receive a call on a T1 line with Direct Inward Dialing (DID), and you cannot access that line from a line button, the call will appear on your Intercom button.

  • Page 10: Light Patterns

    1.4 Light Patterns Some buttons have a green light and a red light. The meaning of these lights varies depending on whether the button is used to access an outside line or pool, is programmed with a system feature, or is programmed for Auto Dialing an extension number (Intercom Auto Dial button).

  • Page 11: Series Phones

    Chapter 2. 1400 Series Phones PARTNER User Guide Page 11 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 12: 2. 1400 Series Phones

    2. 1400 Series Phones The IP Office PARTNER Version system supports the 1400 Series of Avaya digital telephones. Supported models are the 1403, 1408 and 1416. Feature 1403 1408 1416 Programmable buttons with lights Programmable buttons without lights Intercom Buttons with light...
  • Page 13 1400 Series Phones: 1408 Telephone 1416 Telephone PARTNER User Guide Page 13 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 15: Basic Call Handling

    Chapter 3. Basic Call Handling PARTNER User Guide Page 15 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 16: Making Calls

    3. Basic Call Handling 3.1 Making Calls You can make a call by dialing an outside telephone number or an extension number. · If the telephone number is one that is used frequently called it can be stored and dialed as a personal speed dial or using an auto dial button.

  • Page 17: Answering Calls

    Basic Call Handling: Making Calls 3.2 Answering Calls You can answer telephone calls that are ringing your extension or at another extension. If you regularly pick up calls for a specific extension you can program a call pickup button for that specified extension. To answer a call ringing at your own extension 1.

  • Page 18: Using Handsfree

    SPKR. The 1408 and 1416 telephones also each have a speaker and microphone which you can turn on by pressing SPEAKER. · In addition, on the ETR 6D, ETR 16D and ETR 34D telephones, you can turn just the microphone on and off by pressing MIC/HFAI. When the green light next to MIC/HFAI is on, the microphone is on.

  • Page 19: Adjusting The Volume

    Basic Call Handling: Hands-Free Answer on Intercom 3.5 Adjusting the Volume While the phone is idle or ringing, you can adjust the ringer volume. When the phone is connected to a call you can adjust the speaker or handset volume. To adjust the ringer volume 1.

  • Page 20: Conferencing Calls

    3.8 Conferencing Calls The Conference feature allows you to conference other parties (including yourself) into a call. A conference call can connect up to the maximum number of conference parties, including up to 2 external callers. To create a conference call 1.

  • Page 21: Advanced Features

    Chapter 4. Advanced Features PARTNER User Guide Page 21 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 22: Feature And Intercom Codes

    4. Advanced Features 4.1 Feature and Intercom Codes Using Feature Codes There are a wide range of features that can be used with your extension. They are accessed by pressing FEATURE and dialing the required feature code. Depending on the feature be used this is done either when the phone is idle or during a call.
  • Page 23 Advanced Features: Feature and Intercom Codes Intercom Codes The following features are accessed by pressing an idle intercom button. Feature Dial Summary Call Pickup Intercom 6 Answer the longest waiting call ringing at an extension. <Extension Number> Group Pickup Intercom 66 Answer the longest waiting call ringing any extension that <Pickup Group>...

  • Page 24: Naming Your Extension

    4.2 Naming Your Extension You can assign a name to your extension, up to 15 characters long. The name is then displayed on the phone and also on other extensions when you make or receive calls. To change your extension name (ETR 18D/34D) 1.

  • Page 25: Absent Text Messages

    The absent text message feature assists internal callers by displaying a message on their telephone. When another extension calls your extension, your active absent text message appears on the caller's display. This feature is only supported on ETR 18D, ETR 34D, 1408 and 1416 telephones. It is not supported on ETR 6D and 1403 telephones.

  • Page 26: Forwarding Calls

    4.4 Forwarding Calls All external, internal and transferred calls directed to your extension can be diverted to a different internal extension number. You can enter the destination extension telephone number and select when calls are redirected using a programmed button. Before you can automatically forward calls you need to assign the feature to a button with lights.

  • Page 27: Call Coverage

    Advanced Features: Forwarding Calls 4.5 Call Coverage Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to your, or to another extension. When call coverage is in use, covered calls are routed to the covering extension after a specified number of rings set by the system administrator.
  • Page 28 To create a call coverage button (ETR 18D/ETR 34D Phone) 1. At the phone press Feature 00. 2. Program Extension: is shown on the display. 3. Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting of the button is displayed.

  • Page 29: Auto Dialing

    Advanced Features: Call Coverage 4.6 Auto Dialing Auto dialing uses numbers stored under one of the phone's programmable buttons. Whenever a number need to be dialed, pressing the button will dial the stored number. To use an auto dial button 1.

  • Page 30: Locking Your Extension

    4.7 Locking Your Extension You can use the lock feature to prevent unauthorized people from making outside calls from your extension while you are away from the extension. To lock your extension 1. Press FEATURE 21. 2. Dial a four digit code using the 0 to 9 numbers . 3.

  • Page 31: Personal Speed Dials

    Advanced Features: System Speed Dials 4.9 Personal Speed Dials You can create up to 20 personal speed dial codes, 80 to 99, to store frequently dialed numbers. The numbers can be quickly dialed by pressing FEATURE and the two-digit code for that personal speed dial. The personal speed dial numbers programmed for a particular extension can only be used at that extension.

  • Page 32: Account Codes

    4.10 Account Codes The Account Code Entry feature is used to enter an account code up to 6 digit for any outside call, incoming or outgoing. An account code is typically used to identify a department, project, or client for charge-back or tracking purposes. An account code can be either forced or optional.

  • Page 33: Parking Calls

    Advanced Features: Account Codes 4.11 Parking Calls Use this feature to place a call on a special type of hold where it can be retrieved from any extension in the system. · You should park only one call at a time to ensure that you know which caller you are talking to when you retrieve the parked call.

  • Page 34: Do Not Disturb

    4.13 Do Not Disturb Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lights may still flash). You can still use the extension to make calls or answer calls that are on your extension (for example, line appearance calls).

  • Page 35: Voice Mailbox Transfer

    Advanced Features: Do Not Disturb 4.14 Voice Mailbox Transfer You can transfer a caller to directly to an extension's voice mailbox for the caller to leave a message without first ringing the extension. This feature is useful when you know that the extension user is not present and has not set do not disturb.

  • Page 37: Using Voicemail

    Chapter 5. Using Voicemail PARTNER User Guide Page 37 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 38 5. Using Voicemail Each extension on the system has a voicemail mailbox by default. Except for special cases, for example the extensions connected to the fax machine and loudspeaker, the mailboxes are used when the extension has calls it does not answer within a set time (by default 15 seconds though this can be adjusted for each extension by the system administrator).

  • Page 39: Accessing Your Mailbox

    Using Voicemail: 5.1 Accessing Your Mailbox Your system administrator can also configure other methods of access including access to your mailbox from other phones. · On 1408 and 1416 phones, you can access your mailbox using Visual Voice Accessing Your Mailbox 1.

  • Page 40: Listening To Your Messages

    5.2 Listening to Your Messages When you log in to your mailbox you are automatically played any new messages. After a message has been played it is marked as being an old message. Old messages are automatically deleted after 24 hours unless you mark the message as saved.

  • Page 41: Record Your Name

    Using Voicemail: Listening to Your Messages 5.3 Record Your Name You can record your name if required. Your name recording is then used for various features such as telling callers which mailbox they have reached rather than just stating the extension number. To record or change your greeting Login to your mailbox.

  • Page 42: Changing Your Access Code

    5.4 Changing Your Access Code You can set an access code for your mailbox. If you set an access code, it will be requested whenever you access the mailbox to collect messages. When changing your access code: · Enter at least four digits. If you enter less than four digits you will be prompted to enter a longer code. ·...

  • Page 43: Changing Your Greeting

    Using Voicemail: Changing Your Access Code 5.5 Changing Your Greeting By default the system will play a general greeting to callers who are directed to your mailbox, stating your extension number, or name if you have recorded on, and askign them to leave a message after the tone. You can override the default greeting with your own personal greeting.

  • Page 44: Voicemail Coverage On/Off

    5.6 Voicemail Coverage On/Off You can chose to have calls to your extension be rerouted to your voicemail mailbox if you do not answer the call within a set number of rings, the default being 3 rings. This is called VME Cover. The number of rings used for your extension is set by your system administrator.

  • Page 45: Forwarding A Message

    Using Voicemail: Voicemail Coverage On/Off 5.7 Forwarding a Message You can forward a message to a different mailbox or to several mailboxes at the same time. When you forward a message you can record your own comment to the start of the message. To forward a message: 1.

  • Page 46: Voicemail Email

    5.9 Voicemail Email You can have notification of new messages sent to your email address. The notification can be a simple alert to tell you that you have a message or a copy of the voicemail message if required. In order to use this feature your system administrator must configure your phone system to use email and enter your email address into the system configuration.

  • Page 47: Visual Voice

    Using Voicemail: Voicemail Email 5.10 Visual Voice 1408 and 1416 phones can access their mailbox messages and settings using a series of menus displayed on the phone. This is called Visual Voice. To access visual voice press the MESSAGE button on the phone. The controls available are: ·...

  • Page 49: Contacts (1408/1416)

    Chapter 6. Contacts (1408/1416) PARTNER User Guide Page 49 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 50: Viewing Contacts Details

    6. Contacts (1408/1416) This menu is accessed by pressing the key. It is used to display names and numbers that you can then use for making calls. The directory includes names stored for use by all users, names stored for use by just you and the name and numbers of all the other users and groups on the phone system.

  • Page 51: Make A Call From The Directory

    Contacts (1408/1416): Viewing Contacts Details 6.2 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where you need to select the number for a destination, for example during transfers. 1.

  • Page 52: Adding A New Contact

    6.4 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory contacts: a. Press the CONTACTS key. The directory menu is displayed. b.

  • Page 53: Call Log (1408/1416)

    Chapter 7. Call Log (1408/1416) PARTNER User Guide Page 53 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 54: Using The Call Log

    7. Call Log (1408/1416) This menu is accessed by pressing the key. Making a Call · Viewing Call Details · Deleting a Record · Deleting All Records · Add a Record to Your Contacts · 7.1 Using the Call Log 1.

  • Page 55: Viewing Call Details

    Call Log (1408/1416): Making a Call from the Call Log 7.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number.

  • Page 56: Deleting A Record

    7.4 Deleting a Record You can delete the currently displayed call record. 1. Access the call log. a. Press the CALL LOG button. b. The display will change to show your call log records. The caller's name is shown if known, otherwise the number.

  • Page 57: Phone Settings (1408/1416)

    Chapter 8. Phone Settings (1408/1416) PARTNER User Guide Page 57 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 58: A-Menu Auto Exit

    8. Phone Settings (1408/1416) MENU key is used to access a range of phone settings for your 1400 Series phone. Options that are greyed out in the diagram above are not accessible or used. 8.1 A-Menu Auto Exit The Show Phone Screen option only applies to the A-menu screens accessed when you press the key.

  • Page 59: Visual Alerting

    Phone Settings (1408/1416): A-Menu Auto Exit 8.2 Visual Alerting The message waiting lamp at the top-right corner of the phone can also be used to indicate when you have a call alerting your phone. The lamp is flashed to indicate a call waiting to be answered. 1.

  • Page 60: Display Brightness

    8.5 Display Brightness 1. Press the MENU button. 2. Press the Select soft key. 3. Press the Select soft key. 4. Use the up and down arrow keys to adjust the brightness as required. 5. When completed, press the Done soft key. 6.

  • Page 61: Error Tones

    Phone Settings (1408/1416): Display Language 8.8 Error Tones 1. Press the MENU button. 2. Press the Select soft key. 3. Use the up and down arrow keys to locate the option Error Tone. 4. Use the left and right arrow keys or press the On/Off soft key to change the setting. 5.
  • Page 62 PARTNER User Guide Page 62 IP Office PARTNER Version - Issue 1b (22 February 2010)

  • Page 63: Index

    Index Your Greeting Message Index Code Account 6D Telephone 7 Lock Conference Hold Absent Text Message 22, 25 Start Account Code 32 Conference Button 9 Account Code Entry 22 Conference Drop 22 Active Line Contact Pickup 52, 56 Edit 51, 52 Contact 52, 56 Contact Closure 22...
  • Page 64 HFAI 18 Please call 25 Hold Privacy On/Off 22 Conference Hold a Call 19 Reason 55 Hold Button 9 Recall 22 Hunt group Red Flash 10 Call log Redial 16 Missed Last Number Saved Number Idle Line Release 22 Pickup Remote Call Forwarding 22 Ignore 17 Reply 45...
  • Page 65 PARTNER User Guide Page 65 IP Office PARTNER Version - Issue 1b (22 February 2010)
  • Page 66 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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