Transferring Calls - Avaya PARTNER Installation And Use Manual

Transferring Calls

You can transfer calls using the
single-line telephone. Transferring a call lets users "pass" a call from one extension to another.
Users can transfer both outside calls and intercom calls to other extensions.
Considerations
When you press
A transferred call appears on the destination extension's
extension has a line button for the line on which the call was received.
When a call you transferred is answered, if you began the call on an individual line, the red
light next to the line button goes on; if you began the call on a line in a pool, the call no longer
appears on your telephone.
If you transfer a call to an extension for which you have an Auto Dial button and the call is
unanswered, the green light next to the Auto Dial button flutters when the call returns to your
extension.
Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group calls do not
Transfer Return if the call is not answered and Transfer Return Rings (#105) is set to 4 or
more rings.
When you transfer a call from a display telephone, the number to which you are transferring
the call briefly appears on the display. If a transferred call is unanswered, the number of the
extension that is returning the transferred call also appears on display telephones.
If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may
include a call transfer feature that lets you transfer a call to another Centrex extension, so that
the line on which the call came in is free to place and receive other calls. However, to use
Centrex transfer, you must be able to dial the extension directly by using the Centrex
extension number. If a Centrex line is shared by several extensions, you cannot use Centrex
transfer to direct the call to a specific extension. For more information about such features,
see the documentation for your PBX or Centrex system. (When your Centrex or PBX
documentation tells you to use a switchhook flash, use the system Recall feature instead.)
On a system telephone, a transferred call rings with an intercom ring (ring BEEP) until the
originator hangs up. Then it changes to a transfer ring (ring BEEP BEEP). On a single-line
telephone, a transferred call rings with an intercom ring (ring ring) until the originator hangs up.
Then it changes to a transfer ring (ring ring ring).
To transfer calls to an extension with a single touch, you can program the extension number
on an Auto Dial button—see
To transfer calls to an extension for which you have a Manual Signaling (F13XX or F13*XX)
&
button, press
While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is Active.
If it is Not Active and Music-On-Hold (#602) is Active and an audio source is connected to the
system, the caller hears Music-On-Hold while the call is being transferred to the destination
extension. If Music-On-Hold is Not Active and Ring on Transfer (#119) is Not Active, the
caller hears silence.
&
button on a system telephone or the switchhook on a
&
, the call is put on hold and its associated green light winks.
"Auto Dialing" on page
before pressing the Manual Signaling button.
Using the Telephones
6
6
i
button unless the destination
8-5.
Handling Calls
6-27