Call Coverage (F20,Xx,Xx); Using Background Music; Considerations - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Using Background Music

To turn Background Music on:
1. From a system telephone with a speaker, press the programmed button, or press
If the telephone is idle, you hear Background Music. If the Background Music button has
lights, the green light turns on.
2. To adjust the volume of Background Music, use the telephone's volume control buttons while
listening to the Background Music.
To turn Background Music off, press the programmed button, or press
If the Background Music button has lights, the green light turns off.

Call Coverage (F20,XX,XX)

Use this feature to redirect all intercom, transferred, DID, and outside calls on lines assigned
ownership from a user's extension to another system extension (where XX is a system extension
number) for coverage. When Call Coverage is activated, covered calls are routed to the covering
extension after a specified number of rings. Callers can then leave a message with the person at
the covering extension. This feature helps users who want their callers to have personalized
service when they are unable to answer calls.

Considerations

Use a system display telephone for the covering extension so the user can identify coverage
calls. Coverage Call for XX appears on the display when a coverage call rings at a
covering extension instead of Caller ID information, if available.
If the covering extension has an Auto Dial button for the originating extension, the light shows
green flutter while the coverage call is ringing at the covering extension. If the user at the
extension lifts the handset, he or she is connected to this call.
Intercom, transferred, DID, and outside calls on lines assigned ownership can be covered.
Group calls, forwarded calls, transfer-return calls, voice-signaled calls, Voice Interrupt On
Busy calls, Wake-Up Service calls, and calls to doorphone alert extensions cannot be
covered.
Do not designate any of the extensions in Hunt Group 7, which contains the extensions
associated with the voice messaging system, as a covering extension.
A single extension can cover multiple extensions; however, an extension programmed for Call
Coverage can have only one covering extension. Only one Call Coverage button can be
programmed per extension.
If you activate Call Coverage at your extension, you still can intercept an outside call routed
for coverage by pressing the outside line button that has the call appearance.

Call Coverage (F20,XX,XX)

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