Transfer Return Extension (#306) - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Transfer Return Extension (#306)

Use this feature to identify a different return extension for the extension that transfers a call.
Considerations
An unanswered transferred call returns to the transfer return extension identified for the
extension transferring the call, not the extension receiving the call.
Do not designate an extension associated with auto attendant or voice messaging system
hardware as the transfer return extension for any user extension.
The transfer return extension for any extensions associated with auto attendant or voice
messaging system hardware should be extension 10 (or another extension with a person who
can assist the caller). AA Extensions (#607) is used to identify the extensions associated with
auto attendant hardware and Hunt Group Extensions (#505) is used to identify the
extensions associated with voice messaging system hardware.
Transfer return calls do not receive call coverage or voice mail coverage.
If an extension has VMS Cover active, unanswered calls to that extension are routed to the
voice messaging system rather than to the Transfer Return Extension.
For transferred calls that are sent to a covering extension with Call Coverage: if the covering
extension does not answer within the specified number of Call Coverage Rings (#320), the
call rings the specified number of Transfer Return Rings (#105) before it transfer returns. If
the covering extension has Do Not Disturb active, the call rings one more time after the
specified number of Call Coverage Rings (#320) before it transfer returns.
Programming
To change the Transfer Return Extension for a specific extension:
f00ss#306
1. Press
2. Dial the number of the originating extension.
3. Dial the number of the extension to which the call should return if it is not answered.
4. To program another extension, press
on the display. Repeat Step 3.
5. Select another procedure, or exit programming mode.
Transfer Return Programming
4-66
4
4
4
at extension 10 or 11.
n p
or until the extension number appears