Group Call Distribution (#206) - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use
5. Do one of the following:
To assign or unassign another extension, press
number appears on the display. Repeat Step 4.
To program another group, press
and repeat Steps 3 and 4.
6. Select another procedure, or exit programming mode.

Group Call Distribution (#206)

Use this feature to assign outside lines to Hunt Groups. Doing so allows outside calls to ring
directly into a Hunt Group instead of being answered and transferred by the receptionist. You can
assign lines to Hunt Groups 1–7. (Hunt Group 7 is used exclusively for the voice messaging
system, and Hunt Group 8 is used for fax transfer and detection.)
Considerations
Each outside line can be assigned to only one Hunt Group.
Incoming calls hunt for an available extension in a circular manner.
If a Hunt Group that has outside lines assigned receives an outside call and all members of
that Hunt Group are busy (or have Do Not Disturb on), the caller hears ringing, which
continues until the call is answered.
Use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.
If you assign lines to Hunt Group 7 for the voice messaging system's Automated Attendant
Service, you may want to adjust when the lines should ring in the group. See
on page 9-8 for more information.
If you are using a voice messaging system, you have two Group Call Distribution options:
Automated Attendant Service or calls routed directly to the voice mailbox of a specific user.
See "Voice Messaging Systems" on page 9-44
You should not assign T1 lines with Direct Inward Dialing (DID) to Hunt Groups. If a Hunt
Group contains T1 lines with Direct Inward Dialing (DID), callers will receive busy signal
when all extensions in the Hunt Group are busy (for example, off-hook), have Do Not Disturb
activated, or are in programming mode. See
Examples
Here are some useful applications for Group Call Distribution and Hunt Groups:
Place the extensions of employees who work in a department in a Hunt Group and assign
one or more outside lines to the group. This lets outside callers ring the group directly without
being transferred by the receptionist. For example, a mail-order company assigns the
extensions of its sales representatives to a Hunt Group and assigns a line to the group. The
company then publishes the number as its customer service number so that a caller can reach
a sales representative directly to place an order.
Groups of Extensions
4-38
n
N P
+
4
4
for more information.
"Direct Inward Dialing (DID)" on page
4
p
or until the extension
, enter a new group number,
"Auto Attendant"
4-27.