Backup Answering Options; Button Programming - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Backup Answering Options

To assist the operator in handling calls, consider the following features:
Automatic System Answer. When activated, this feature answers incoming calls after a
specified number of rings and plays a customized greeting. Then, depending on how
Automatic System Answer Mode (#121) is programmed, the system either:
— places the call on hold at extension 10 (the light next to the line button winks green at
extension 10 and winks red at all other extensions that have the line).
— continues to ring all extensions that have access to the line (the green light next to the line
button at those extensions flashes).
— disconnects the call.
Direct Extension Dial. When activated, this feature answers incoming calls after a specified
number of rings and plays a customized message prompting the caller to dial the digits of the
designated extension or hunt group.
Call Forwarding/Call Follow-Me. When activated, this feature forwards calls to a backup
answering extension.
Call Coverage. When activated, this feature allows other users to answer calls coming in to
the operator's extension.
Also, you can install a voice messaging system to provide an automated backup answering
position. When the operator is busy on calls or away from the desk, the voice messaging system
answers incoming calls after a specified number of rings, plays a customized greeting, requests
callers to enter an extension number, and transfers the caller to the appropriate extension. If no
one answers at the destination extension, the caller can leave a personal message in that
extension's mailbox.

Button Programming

You must program an operator's console with buttons that help with the handling of calls.
Figure 7-1 on page 7-3
Extension Numbers. Auto Dial buttons are programmed for extensions 11 through 28. The
operator can use these buttons to dial or transfer calls to the extensions with one touch. In
addition, the lights of these Auto Dial buttons show the status of the extension:
— Idle (no lights on)
— Busy (red on)
— Calling the operator (green flash)
— Sending coverage calls to or manually signaling the operator (green flutter)
— Ringing back after the operator transferred a call (green flutter)
Programming an Operator's Extension
7-2
shows a PARTNER-34D telephone with the following buttons:
7
7