External Hotline; Group Calling-Ring/Page (I7G/I*7G); Considerations; Using An External Hotline - Avaya PARTNER Installation And Use Manual

External Hotline

The System Administrator assigns the External Hotline to extensions. When you pick up the
handset of a single-line telephone at one of these extensions, a number is automatically dialed.
The external number might be, for example, a frequently called service bureau.

Considerations

Under certain conditions of heavy telephone usage, the External Hotline may be unable to
dial the programmed number immediately (for example, if many of the tip/ring devices
connected to your system dial out at the same time).
A single-line telephone without a dialpad is recommended for use as the External Hotline.

Using an External Hotline

1. Lift the handset of the External Hotline.
After approximately three seconds, the programmed telephone number is dialed automatically.
2. If you do not hear dial tone or dialing noises, hang up for about 20 seconds and try again.
3. When the call is answered, speak into the handset.
Group Calling—Ring/Page (I7G/I*7G)
Use this feature to ring, page, or transfer calls simultaneously to all of the extensions in any one of
four Calling Groups. (G represents a Calling Group number from 1–4.) When paging, you hear a
beep and can begin speaking. Your voice is heard on the speakers of all idle system telephones in
the selected Calling Group. The first extension to answer the call (by picking up the handset or
S
pressing , or by pressing
page employees for general announcements; this is an inexpensive alternative to a paging
system. (Remember to install system telephones with built-in speakers where you want
employees to hear announcements.)
Considerations
Extensions can be in more than one Calling Group.
If some extensions in a Calling Group have single-line, MLC-6, or TransTalk 9000-series
telephones, those extensions are not signaled for voice-paged calls to the group (because
they do not have built-in speakers).
If no members of a Calling Group are on hook idle, a user attempting to page that group
hears a busy tone.
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to answer a page) is connected to the caller. You can group
Programming & Using Telephone Features
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External Hotline

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