Hold Disconnect Time (#203); Considerations; Programming - Avaya PARTNER ACS Installation And Use Manual

Hold Disconnect Time (#203)

Use this feature to change the hold disconnect time for an outside line (this feature is not available
for the Hong Kong Release 3.0 version). When a caller on hold hangs up, the local telephone
company may send a special signal to the system to free the line. Different telephone companies
use different length signals. The length of the signal is called the hold disconnect time. If you place
a call on hold and the caller hangs up, but the call does not disconnect within a minute after the
caller hangs up, the hold disconnect time is probably set too high, or set at No Detection.

Considerations

If the telephone company does not send a signal, keep the hold disconnect time set to 450
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msec, the factory setting. The user must disconnect a held call manually by retrieving the call
and then hanging it up.
Shorten the hold disconnect time only if abandoned calls on hold do not disconnect.
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Lengthen the hold disconnect time only if calls are being disconnected prematurely.
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Programming

To change the hold disconnect time:
f00ss#203
1. Press
2. At the Line : prompt, enter the two-digit number of the line for which you are adjusting the hold
disconnect time.
The current hold disconnect time for the line number you specified is displayed. For example, if
line 1 is set to the factory setting, 09-450 msec appears on the display.
D
3. Press
00 = No Detection
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01 = 50 msec
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02 = 100 msec
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03 = 150 msec
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04 = 200 msec
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05 = 250 msec
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06 = 300 msec
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4. To program the next line, press
5. Repeat Step 4 for each line in the system.
6. Select another procedure, or exit programming mode.
until the appropriate value appears:
n
at extension 10 or 11.
07 = 350 msec
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08 = 400 msec
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09 = 450 msec
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(the factory setting) ✔
10 = 500 msec
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11 = 550 msec
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12 = 600 msec
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then repeat Step 3.
Programming System Options

Hold Disconnect Time (#203)

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