Caller Id Log All Calls (#319) - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Caller ID Log All Calls (#319)

Use this feature to program a maximum of one extension to log all answered Caller ID calls and all
unanswered Caller ID calls received at any extension on specific lines. You must use the Caller ID
Call Log Line Association (#318) programming procedure to associate lines with the extension
that will log all calls. Then use the Caller ID Log All Calls feature to allow the extension to log all
Caller ID calls on the associated lines. Once the features are activated for an extension, when the
user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered
or unanswered by any extension on the associated lines are logged. A telephone symbol (a
vertical handset) appears in the Call Status Display to indicate that the call being viewed has been
answered.
Caller ID Log All Calls is available on 24-character PARTNER-18D and -34D display
telephones. It is not available for MLS, MLC, Transtalk 9000-series, or tip/ring
telephones.
The Caller ID Log All Calls feature is useful when a user needs information for all calls received
in the system. For example, a supervisor could use the log for quality assurance by contacting
callers and inquiring about the customer's satisfaction with the results of the call.
Considerations
To view the Caller ID Call Log, a Caller ID Call Logging and Dialing button must be
programmed on a button with lights on a system display telephone. (This feature is not
supported on a button without lights.)
Transfer Return calls that are answered at the return extension are not logged even if Caller
ID Log All Calls is set to active.
Programming
To program the extension to log answered calls:
f00ss#319
1. Press
2. Enter the number of the extension to be programmed.
3. Select another procedure, or exit programming mode.
Caller ID Programming
4-14
4
4
4
at extension 10 or 11.