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Aura Communication Manager 7.1
Avaya Aura Communication Manager 7.1 Manuals
Manuals and User Guides for Avaya Aura Communication Manager 7.1. We have
1
Avaya Aura Communication Manager 7.1 manual available for free PDF download: Application Notes
Avaya Aura Communication Manager 7.1 Application Notes (95 pages)
Application with Verizon Business IP Contact Center (IPCC) Services Suite
Brand:
Avaya
| Category:
Conference System
| Size: 4 MB
Table of Contents
Table of Contents
2
1 Introduction
5
2 General Test Approach and Test Results
6
Interoperability Compliance Testing
7
Test Results
8
Support
9
Avaya
9
Verizon
9
3 Reference Configuration
10
History Info and Diversion Headers
11
Call Flows
12
Inbound IP Toll Free Call with no Network Call Redirection
12
Inbound IP Toll Free Call with Post-Answer Network Call Redirection
12
Inbound IP Toll Free Call with Unsuccessful Network Call Redirection
13
4 Equipment and Software Validated
15
5 Configure Avaya Aura® Session Manager Release 7.1
16
SIP Domain
17
Locations
17
Main Location
17
Common Location
18
Configure Adaptations
19
Adaptation for Avaya Aura® Communication Manager Extensions
19
Adaptation for the Verizon Business IPCC Services
21
SIP Entities
21
Avaya Aura® Session Manager SIP Entity
22
Avaya Aura® Communication Manager SIP Entity - Public Trunk
24
Avaya Aura® Communication Manager SIP Entity - Local Trunk
25
Avaya Session Border Controller for Enterprise SIP Entity
25
Avaya Aura® Messaging SIP Entity
25
Entity Links
25
Entity Link to Avaya Aura® Communication Manager - Public Trunk
25
Entity Link to Avaya Aura® Communication Manager - Local Trunk
26
Entity Link for the Verizon Business IPCC Services Via the Avaya SBCE
26
Entity Link to Avaya Aura® Messaging
26
Time Ranges
26
Routing Policies
27
Routing Policy for Verizon Routing to Avaya Aura® Communication Manager
27
Routing Policy for Inbound Routing to Avaya Aura® Messaging
29
Dial Patterns
29
Verify TLS Certificates - Session Manager
31
6 Configure Avaya Aura® Communication Manager Release 7.1
33
Verify Licensed Features
33
System-Parameters Features
35
Dial Plan
36
Node Names
36
Processor Ethernet Configuration
37
IP Codec Sets
37
Codecs for IP Network Region 1 (Calls Within the CPE)
37
Codecs for IP Network Region 2 (Calls from Verizon)
39
Network Regions
39
IP Network Region 1 - Local CPE Region
39
SIP Trunks
41
IP Network Region 4 - Verizon Trunk Region
41
SIP Trunk for Inbound Verizon Calls
42
Local SIP Trunk (Avaya SIP Telephone and Messaging Access)
45
Contact Center Configuration
45
Announcements
45
Post-Answer Redirection to a PSTN Destination
46
Post-Answer Redirection with UUI to a SIP Destination
47
ACD Configuration for Call Queued for Handling by Agent
48
Public Numbering
50
Private Numbering
51
Route Pattern for Calls Within the CPE
52
Automatic Alternate Routing (AAR) Dialing
52
Avaya G450 Media Gateway Provisioning
53
Avaya Aura® Media Server Provisioning
54
Save Translations
55
Verify TLS Certificates - Communication Manager
55
7 Configure Avaya Session Border Controller for Enterprise Release 7.2
57
System Management - Status
58
TLS Management
59
Verify TLS Certificates - Avaya Session Border Controller for Enterprise
59
Server Profiles
60
Client Profiles
61
Global Profiles
62
Server Interworking - Avaya
62
Server Interworking - Verizon
64
Signaling Manipulation
66
Server Configuration - Session Manager
67
Server Configuration - Verizon
68
Routing - to Session Manager
69
Routing - to Verizon
70
Topology Hiding - Enterprise Side
71
Domain Policies
72
Topology Hiding - Verizon Side
72
Application Rules
72
Media Rules
73
Signaling Rules
75
Endpoint Policy Groups - Enterprise Connection
76
Endpoint Policy Groups - Verizon Connection
77
Device Specific Settings
78
Network Management
78
Media Interfaces
79
Signaling Interface
80
Server Flows - for Session Manager
81
Server Flows - for Verizon
82
8 Verizon Business IPCC Services Suite Configuration
83
Service Access Information
83
9 Verification Steps
84
Avaya Aura® Communication Manager Verifications
84
Example Incoming Call from PSTN Via Verizon IPCC to Telephone
84
Example Incoming Call Referred Via Call Vector to PSTN Destination
86
Avaya Aura® System Manager and Avaya Aura® Session Manager Verifications88
88
Avaya Session Border Controller for Enterprise Verification
89
Welcome Screen
89
Alarms
89
Incidents
89
Diagnostics
91
Tracing
91
10 Conclusion
92
11 References
93
Avaya
93
Verizon Business
94
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