Avaya PARTNER User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. VoIP
  5. PARTNER Phone
  6. User manual

Avaya PARTNER User Manual

Messaging system
Hide thumbs Also See for PARTNER:
Table of Contents

Advertisement

Quick Links

See also: Administration Manual , Use and Care Manual
PARTNER Messaging System
User's Guide
518-100-701
Issue 3
May 2004

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the PARTNER and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Avaya PARTNER

Summary of Contents for Avaya PARTNER

  • Page 1 PARTNER Messaging System User’s Guide 518-100-701 Issue 3 May 2004...
  • Page 2 Notice system and its networked equipment rests with Every effort was made to ensure that the you - Avaya’s customer system administrator, information in this document was complete and your telecommunications peers, and your accurate at the time of printing. However, managers.

  • Page 3: Table Of Contents

    Creating Personal Group Lists ........25 Reviewing or Modifying Personal Group Lists ..... .26 PARTNER Messaging System User’s Guide 3...
  • Page 4 Using the Call Screening Feature ....... 38 4 PARTNER Messaging System User’s Guide...

  • Page 5: Getting Started

    Logging In From an On-Site Location Use this procedure to log in from a telephone that is connected to your company’s communications system. Dial the PARTNER Messaging extension, 2 2 , to access the Voice Messaging system. Choose an option: • If you are at your own extension, press 6 .

  • Page 6: Logging In From An Off-Site Location

    (for example, from your home or cell phone). Call in on a line answered by PARTNER Messaging Automated Attendant or Call Answer Service, and press ; when you hear the menu or greeting. (See your System Manager for the Call Answer Service number.)

  • Page 7: Options

    Record and send messages. Access more mailbox options (Release 6.0 or later): Message retrieval order New message preview Last heard message Program Personal Group Lists. Program Outcalling (if Outcalling permission is activated for your mailbox). PARTNER Messaging System User’s Guide...

  • Page 8: Hints

    to lower it. • Press • Press to rewind the message four seconds and play, or to skip forward four seconds and play. • Press to increase speed or to decrease (Release 6.0 or later). PARTNER Messaging System User’s Guide...

  • Page 9: Using Dial Code/Button Features

    In some countries, the Voice Mailbox Transfer code is Feature . Also, some systems allow you to use Voice Mailbox Transfer from a standard phone by pressing 62 2 , and then the extension number. Check with your System Manager. PARTNER Messaging System User’s Guide...
  • Page 10 Using Dial Code/Button Features Getting Started PARTNER Messaging System User’s Guide...

  • Page 11: Personalizing Your Mailbox

    If the system is set for Bilingual Mode, you can record your Personal Greeting(s) in both languages. Your greeting(s) should tell the callers they can press ;2 to hear the Personal Greeting in an alternate language. Log into Voice Messaging. Press to change your greeting. PARTNER Messaging System User’s Guide...
  • Page 12 Personal Greeting” • If greeting is currently active, choose one of the following: — Press ;26 to keep current activation setting. — Press to change, then go to Step 6 of “Activating a Personal Greeting”. PARTNER Messaging System User’s Guide...

  • Page 13: Activating A Personal Greeting

    • Press to use this greeting for all calls. • Press to use this greeting for internal calls only. • Press to use this greeting for external calls only. • Press ;26 if finished. PARTNER Messaging System User’s Guide...

  • Page 14: Changing Your Personal Operator

    Personal Operator. • Press ;26 if finished. Changing Your Password Log into Voice Messaging. Press to change your Password. Enter the new Password, then press 6 . Re-enter the new Password, then press 6 . PARTNER Messaging System User’s Guide...

  • Page 15: Choosing Call Answer Mode

    • Press 6 to keep current destination. • To change current destination, enter new destination extension, then press 6 . The Call Answer Mode of the destination mailbox must be set to Record Mode in order for Auto-Copy to work. PARTNER Messaging System User’s Guide...
  • Page 16 Choosing Call Answer Mode Personalizing Your Mailbox PARTNER Messaging System User’s Guide...

  • Page 17: Your Messages

    • Press to listen to the message body. • Press 6 to skip the message. (The message will remain as “new” until you listen to the body.) • Press ;2 to delete the message. PARTNER Messaging System User’s Guide...
  • Page 18 (Release 6.0 or later). • Press ;2 to return to the previous message. Repeatedly press ;2 to backup to the desired message (Release 6.0 or later). • Press to respond to the message (see next section). PARTNER Messaging System User’s Guide...

  • Page 19: Responding To A Message

    Personal Group Lists 1-10 or System Group Lists 50-59. • Press ;2 to use the Directory. (See “Using the Directory”.) • Press ;2 to delete the last entry. Repeat Step 5 to address the message to others. Press ;26 when finished addressing. PARTNER Messaging System User’s Guide...

  • Page 20: Sending A Message

    Step 6.) • Press to play back the recorded message. • Press to re-record the message. (Go to Step 3.) • Press ;2 to delete the recorded message and return to the Voice Messaging Activity Menu. PARTNER Messaging System User’s Guide...
  • Page 21 • Press to cancel the previously selected category. • Press 6 to send the recorded message. After you assign a category to a message, the system gives you the options to assign the other two categories. PARTNER Messaging System User’s Guide...

  • Page 22: Using The Directory

    To use the Directory to address a message, or to add entries to a Group List: Press ;2 to access the Directory. Enter up to the first ten letters of the name, and then 6 . Use for the letter Q. Use for the letter Z. PARTNER Messaging System User’s Guide...

  • Page 23: More Mailbox Options

    The system plays the current setting. Choose an option: • Press to listen to messages in First-In First-Out order. • Press to listen to messages in Last-In First-Out order. • Press ;26 if finished. PARTNER Messaging System User’s Guide...

  • Page 24: Listening To New Messages In Preview Mode

    Both of these options return you to the Voice Messaging Activity Menu. If you deleted the last message you heard and exited your mailbox, there is no last message to hear. PARTNER Messaging System User’s Guide...

  • Page 25: Using Personal Group Lists

    • Enter the extension of the mailbox, then press 6 . • Press ;2 to use the Directory. (See “Using the Directory”.) • Press ;2 to delete the last entry. Repeat Step 5 for each mailbox that you want to add. Press ;26 when finished. PARTNER Messaging System User’s Guide...

  • Page 26: Reviewing Or Modifying Personal Group Lists

    • Press to add an extension, then choose an option: — Enter the extension of the mailbox, then press 6 . — Press ;2 to use the Directory. (See “Using the Directory”.) Press ;26 when finished. PARTNER Messaging System User’s Guide...
  • Page 27 Reviewing or Modifying Personal Group Lists Use this page to keep track of your Personal Group Lists and their members. Group List Members (Name and/or Extension) Number You can put up to 50 extensions in each Personal Group List. PARTNER Messaging System User’s Guide...
  • Page 28 Reviewing or Modifying Personal Group Lists Using Personal Group Lists PARTNER Messaging System User’s Guide...

  • Page 29: Using Outcalling

    Using Outcalling About Outcalling If you turn on Outcalling, PARTNER Messaging calls the numbers which you have programmed to signal that a new message has arrived in your mailbox. You can have Outcalling for all messages or just Priority messages.

  • Page 30: Turning Outcalling On Or Off

    • Press to change or add an Outcalling Number. (Go to Step 6.) • Press ;2 to delete the Outcalling Number. • Press ;26 to keep the Outcalling Number and return to the Outcalling menu. PARTNER Messaging System User’s Guide...
  • Page 31 • Press to enter more digits, then repeat Step 7. Choose an option: • Press to confirm your entry. • Press to cancel your entry. Return to Step 4 to program more Outcalling Numbers. PARTNER Messaging System User’s Guide...

  • Page 32: Guidelines For Setting Outcalling Numbers

    2 2 2 • to reach your paging system. • ;2;2;2;2;2;2; to allow several seconds for the paging system to answer. followed by 6 as your PIN. • • 2 2 2 followed by 6 as your Callback Number. PARTNER Messaging System User’s Guide...

  • Page 33: Reviewing Your Outcalling Numbers

    The system plays the current setting. Choose an option: • Enter the number of times [1-9] your Outcalling List should be called, then press 6 . • Press ;26 to keep the current setting and return to the Outcalling menu. PARTNER Messaging System User’s Guide...

  • Page 34: Setting Your Outcalling Interval

    Outcalling Schedule. The system plays the current setting. Choose an option: • Press to change starting time and/or ending time. • Press ;26 to keep the current schedule and return to the Outcalling menu. PARTNER Messaging System User’s Guide...
  • Page 35 6 . The system plays the current setting. Choose an option: • Press ;26 to approve your new schedule and return to the Outcalling menu. • Press to re-enter. (Return to Step 5.) PARTNER Messaging System User’s Guide...
  • Page 36 Setting Your Outcalling Schedule Using Outcalling PARTNER Messaging System User’s Guide...

  • Page 37: Recording/Screening Calls

    Record-a-Call button. When you resume recording, the system saves the new recording as a separate message. If the maximum recording time is reached, the system tells you, and the Record-a-Call feature is turned off. PARTNER Messaging System User’s Guide...

  • Page 38: Using The Call Screening Feature

    • If you want to speak to the calling party, pick up your phone's handset and begin speaking. The Voice Messaging system will say goodbye. • Press the preprogrammed Call Screening button to turn off this feature when you no longer want to screen calls. PARTNER Messaging System User’s Guide...

Table of Contents