Account Code Entry (F12); Dial-Code Features; Considerations - Avaya PARTNER Installation And Use Manual

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PARTNER Advanced Communications System Installation, Programming, and Use

Dial-Code Features

You can access some features by dialing a feature code at the telephone dialpad. From a system
telephone, you can dial
programmed Auto Dial button). From a single-line telephone, you typically dial
two- or three-digit code when you have intercom dial tone. See
Reference of Features"

Account Code Entry (F12)

Use this feature to enter an account code (up to 16 digits) for an outside call (incoming or
outgoing). An account code typically is used to identify a department, project, or client for charge-
back or tracking purposes.

Considerations

You can use Account Code Entry only on system telephones.
When an account code is entered during a call, the caller on the other end does not hear the
touch-tone digits dialed.
If SMDR is used, the account code assigned to incoming or outgoing calls prints on call
reports.
If an account code is entered for an outgoing call and the call is transferred to another
extension, the call report shows the originating extension as the owner of the call. Conversely,
if an account code is entered for an incoming call and the call is transferred to another
extension, the call report shows the destination extension as the owner of the call.
Account codes can be changed during a call. However, only the person who entered the
original account code can enter a different account code. SMDR prints changed account
codes as follows:
— For optional or forced account code entry without a Forced Account Code List, the call
report prints the last account code entered.
— For forced account code entry with a Forced Account Code List, the call report prints the
last valid account code entered. If the changed account code is not valid, the report prints
the original account code.
If a Forced Account Code List exists, you can check to see if an account code is valid when
entering or changing an account code by pressing
code. If the account code is not valid, you hear a denial tone.
The Call Accounting Terminal uses less than 16 digits for an account code. Refer to the
device's documentation to determine the maximum digits supported.
You can program the Account Code Entry feature code on a button on a system telephone.
Use a button with lights. (This button can be used for optional Account Code Entry or Forced
Account Code Entry.)

Account Code Entry (F12)

8-2
f i
or , followed by the two- or three-digit code (or press a
for a listing of dial-code features.
8
Table A-2 in Appendix A, "Cross-
8
8
f12
after entering the account
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followed by the