Advanced Troubleshooting - Avaya DECT R4 Installation And Administration Manual

Troubleshooting

Advanced troubleshooting

AIWS Advanced Configuration page (requires administrator or system administrator rights)
includes pages for advanced troubleshooting.
1. Click Configuration on the start page. The AIWS Configuration page appears.
2. Select Other Settings > Advanced Configuration in the left menu. The AIWS Advanced
Configuration page appears.
3. Click the Troubleshoot button. The Troubleshoot page appears.
4. In the left menu in the Troubleshoot page there are links to pages where it is possible to
view logs and find detailed information about the system.
View Info Log
●
Information saved in a volatile memory.
View Error Log
●
Errors and notifications saved in a permanent memory.
View Complete Log
●
(requires sysadmin rights)
The Complete Log includes Info Log, Error Log and additional debug information.
Note:
This page shall only be used when information is requested by Technical Support.
Note:
System Information
●
- Information about module status.
- Debug settings can be made. Standard debug is set by default but it can be extended
to show more details.
Send Test Message
●
Possibility to send a test message to an entered Call ID.
IP Statistics
●
Information about the number of sent Unite messages and retransmissions for entered IP
destinations can be viewed.
The syntax of the listed IP addresses in the IP Statistics page is:
<IP address> (<No. of sent messages>)[- !] where " - !" indicates that retransmissions
have been made.
Disk Status
●
Status of the partitioned Compact Flash used by AIWS.
Module Fault List
●
Level of seriousness for different kinds of log events can be set. These events can appear
in the Status Log (further described in chapter
702
Avaya DECT R4 - Installation and Maintenance Guide
Status on page 455).
02/2016