Portable Device Manager (Pdm) - Avaya DECT R4 Installation And Administration Manual

Portable Device Manager (PDM)

When troubleshooting the PDM, it is always a good idea to examine the log files, since they
provide additional information that may prove useful. When reporting an error to your supplier,
always include the appropriate log file.
Log files are stored under
C:\Documents and Settings\<user name>\Application Data\Avaya\WinPDM\
log\.
The log files are rotated every 10 MB and are time-stamped with 1 ms resolution.
The PDM does not Start / Installation fails
To run the PDM, the computer must fulfill the requirements listed in
(WinPDM) on page 655. If you do not have the correct software versions installed, contact your
system administrator.
For Windows 7 (64-bit machine), a Java 64-bit installation is required to run WinPDM. Java
32-bit and Java 64-bit can be installed in parallel on the same machine without problem.
To install the PDM, you must have administrator rights on the computer. Contact your system
administrator if you are not able to install the PDM.
Firewall issues
Windows Firewall may alert you of PMServer, CuspCsi, UspCsi, CuspSerialCSI and MwpCsi.
These alerts will not affect the PDM but you can select Continue blocking or Unblock to avoid
further alerts.
No Indication of connected Device
If a device does not show up in PDM, make sure the device is properly connected, or try
disconnecting and reconnecting the device.
If a connected Advanced Charger or Rackmount Charger does not show up as connected in the
Devices view, the USB port may not be configured correctly.
Open Windows Control Panel > System. Select the Hardware tab and then select Device
Manager. If the device does not show up in the list (as a USB port), check the connection and
reinstall the drivers and/or software for the device (see
The USB driver can also be installed separately and can be found on the PDM installation in the
USB driver folder.
Connected device does not come to online
If the handset has many local contacts or a big local company phonebook, it takes some time
until the contacts are available after restart. The handset will come online after the contacts
have been loaded, which could take some minutes.
Avaya DECT R4 - Installation and Maintenance Guide
Portable Device Manager (PDM)
Portable Device Manager
Software installation on page 320).
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02/2016