Entry Level Fault Isolation Procedure - Fuji Xerox Phaser 5500 Service Manual

Entry Level Fault Isolation Procedure

Use this procedure to quickly locate the general area of the problem.
Entry Level Troubleshooting Procedure
Step Actions and Questions
1 Cycle printer power.
Does READY TO PRINT appear on the
Front Panel Within 1 minute?
2 Does the printer display an error
message or code?
3 Is the Front Panel LCD/LED Display
defective, or the buttons inoperable?
4 Run Test Prints from all input trays:
1. In the Main Menu, select
Troubleshooting and press OK.
2. Select Print Quality Problems and
press OK.
3. Select Test Prints and press OK.
Does the printer display an error
message or code while printing?
5 Do the test prints print?
6 Evaluate the test prints.
Does the print quality meet the print
quality specifications?
7 Enter Service Diagnostics and generate
Test Prints from all input trays.
Do the test prints print?
8 Request the customer send a print job
from their application.
Did the job print successfully?
3-22
Yes
Go to Step 4.
Go to the procedure
for that error or
code.
Go to Front Panel
Troubleshooting
page 4-4.
Go to the procedure
for that error
message or code.
Go to Step 6.
Go to Step 8.
Go to "Image
Processor Isolation"
on page 4-13.
Problem solved;
return to Final
Checkout in the
Service Flowchart.
Phaser 5500 Printer Service Manual
No
Go to Step 2.
Go to Step 3.
Go to Step 4.
Go to Step 5.
Go to Step 7.
Go to "Print-Quality
Troubleshooting" on
page 5-2.
Go to "Inoperative
Printer" page 4-10.
Go to "Network
Problems"
page 4-2.