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1000 Con?guration guide
Nortel 1000 Con?guration guide Manuals
Manuals and User Guides for Nortel 1000 Con?guration guide. We have
47
Nortel 1000 Con?guration guide manuals available for free PDF download: Reference, Scripting Manual, Description, Installation And Operation Manual, Features And Services Fundamentals, Command Reference Manual, Fundamentals, Installation And Commissioning Manual, Installation And Configuration Manual, Configuration Manual, Reference Manual, Implementation Manual, Manual, Administration Manual, Applications Installation And Commissioning, User Manual, Supplementary Manual, Library Reference Manual, Integration Manual, Installation Manual, Hardware Installation Manual, Overview, Release Note, Overview Manual, Quick Start Manual, Pre-Installation Instructions, Brochure
Nortel 1000 Con?guration guide Reference (1134 pages)
Circuit Card
Brand:
Nortel
| Category:
Computer Hardware
| Size: 24.82 MB
Table of Contents
Circuit Card Reference
1
Table of Contents
3
New in this Release
13
Other
13
Revision History
13
New Circuit Cards for CS 1000 Release 5
14
How to Get Help
15
Getting Help from the Nortel Web Site
15
Getting Help over the Telephone from a Nortel Solutions Center
15
Getting Help from a Specialist by Using an Express Routing Code
15
Getting Help through a Nortel Distributor or Reseller
16
Overview
17
Contents
17
Line Cards
18
Trunk Cards
44
Installation
46
Operation
47
Serial Data Interface (SDI) Cards
55
Circuit Card Installation
61
Contents
61
Card Slots - Large System
61
Circuit and Installation
62
Precautions
64
Installing a Circuit Card
66
Contents
71
Introduction
71
Conference Cards
71
Digitone Receiver Cards
74
Multifrequency Sender Cards
75
Line Cards
75
Multifrequency Signaling Cards
76
Network Cards
77
Trunk Cards
77
Tone and Digit Switch Cards
79
Acceptance Tests
71
Overview
75
Option Settings
81
Contents
81
Circuit Card Grid
82
NT1R20 Off-Premise Station Card
83
NT5D12 Dual DTI/PRI (DDP) Card
84
NT6D42 Ringing Generator DC
89
NT6D80 Multi-Purpose Serial Data Link Card
92
NT8D14 Universal Trunk Card
93
NT8D15 E and M Trunk Card
95
NT8D17 Conference/Tds Card
96
NT8D21 Ringing Generator AC
96
NT8D22 System Monitor
97
NT8D22 Jumper Settings
101
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Nortel 1000 Con?guration guide Description, Installation And Operation Manual (646 pages)
Networks Communication Server, IP Trunk Installation
Brand:
Nortel
| Category:
Server
| Size: 10.77 MB
Table of Contents
Table of Contents
5
About this Document
21
Subject
21
Applicable Systems
22
Conventions
24
Related Information
25
Overview of IP Trunk 3.01
27
Contents
27
Introduction
27
Startup and Registration
34
IP Trunk 3.01 (and Later) and CS 1000S/CS 1000M
36
Loss Plans and Pad Values
38
Codec Selection
39
IP Trunk 3.01 (and Later) Requirements
39
Package Requirements
39
Otm 2.1
41
Interoperability with the ITG 8-Port Trunk Card
41
System Description
43
Contents
43
IP Trunk 3.01 (and Later) Application
45
System Requirements
47
Hardware Components for IP Trunk 3.01 (and Later)
49
Ordering Rules and Guidelines
52
Ordering Rules for an IP Trunk 3.01 (and Later) Node
52
Ordering Rules for IP Trunk 3.01 (and Later) Node Expansion
53
Sparing Ratios for IP Trunk 3.01 (and Later) Components
54
IP Trunk Card Description
54
8051 Xacontroller Firmware
55
Card Roles
56
Card Combinations
61
Interactions Among Card Functions
62
ITG-Pentium 24-Port Trunk Card (NT0961AA)
65
Description
65
Faceplate Indicators, Controls, and Interfaces
67
Backplane Interfaces
70
Assembly Description
70
Media Card 32-Port Trunk Card (NTVQ01BB)
71
Description
72
NTVQ01BB Hardware
73
Assembly Description
74
Faceplate Indicators and Interfaces
74
Backplane Interfaces
75
Installation Guidelines
75
Software Delivery
76
Replacing a Compactflash PC Card (C:/ Drive)
78
Software Upgrade
81
Media Card Application Identification Labels
83
Interoperability with Earlier Versions of ITG Trunk
84
Fax Tone Detection Configuration
84
ISDN Signaling Link
84
Inter-Card Signaling Paths
88
Dialing Plans
90
Multi-Node Configuration
90
North American Dialing Plan
91
Flexible Numbering Plan
92
Electronic Switched Network (ESN5) Network Signaling
92
Echo Cancellation
93
Speech Activity Detection
95
DTMF through Dial
96
Quality of Service
98
Quality of Service Parameters
99
Network Performance Utilities
100
E-Model
101
Fallback to Alternate Facilities
102
Triggering Fallback to Alternate Trunk Facilities
103
Fallback in IP Trunk 3.01 (and Later)
104
Return to the IP Network
105
Type of Service
105
Fax Support
107
Remote Access
109
Per-Call Statistics Support Using RADIUS Client
109
Configuration
110
Messaging
111
Snmp Mib
112
MIB-2 Support
113
IP Trunk 3.01 (and Later) SNMP Agent
113
Codec Profiles
114
G.729Ab
115
5.3 Kbit/S or 6.3 Kbit/S)
116
Security Passwords
117
Administrator Level
117
Technical Support Level
117
Nortel 1000 Con?guration guide Scripting Manual (812 pages)
Contact Center Manager
Brand:
Nortel
| Category:
PBX
| Size: 4.1 MB
Table of Contents
Table of Contents
5
1 Getting Started
13
New in this Release
14
Features" on
14
See the Following Sections for Information about Feature Changes SIP-Enabled Contact Center Manager Server" on
14
Script Variables Window" on
14
Overview
17
How to Use this Guide
18
Skills You Need
20
Related Documents
21
How to Get Help
23
2 Understanding and Planning Your Scripts
25
Overview
26
Using Scripts in Your Contact Center
27
How Call Routing and Call Treatment Work
29
Types of Scripts
33
Script Building Blocks
38
Planning Your Scripts
41
Scripting Tools and Procedures
48
3 Scripting Rules and Conventions
55
Overview
56
Script Formatting Conventions
58
Script Naming Guidelines
63
Script Rules
65
General Scriptwriting Tips
68
Guidelines for Providing Feedback
83
GIVE IVR" on
85
Scriptwriting Tips for Specific Commands
86
Script Example Using Formatting Conventions and Rules
87
Opening the Scripting Tool
90
4 Working with Script Variables
99
Overview
100
Starting the Script Variables Tool
104
Types of Variables
106
Creating Script Variables
109
Checking Variables for Referencing Scripts
117
Changing Script Variable Properties
119
Copying Script Variables
121
Deleting Script Variables
128
Printing Script Variables
131
5 Creating and Administering Scripts
139
Overview
140
Section A: Creating and Editing Scripts
141
Creating New Scripts
142
Editing Scripts
150
Adding Script Elements to Scripts
152
Saving Changes to Scripts
156
Opening Web Scripts Editor in a New Window
158
Using Text Find and Replace
162
Using Character Count
165
Section B: Importing and Exporting Scripts
167
Importing Scripts into Contact Center Manager
168
Creating Script Variables" on
169
Exporting Scripts to a Remote Location
170
Section C: Administering Scripts
175
Validating Scripts
176
Activating and Deactivating Scripts
182
Deactivating Scripts with Circular Dependencies
186
Renaming Scripts
188
Deleting Scripts
190
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Nortel 1000 Con?guration guide Fundamentals (492 pages)
IP Trunk Fundamentals
Brand:
Nortel
| Category:
Server
| Size: 10.69 MB
Table of Contents
Table of Contents
3
Contents
5
Contents
7
Contents
9
Contents
11
New in this Release
15
Other Changes
15
How to Get Help
17
Getting Help from the Nortel Web Site
17
Getting Help over the Telephone from a Nortel Solutions Center
17
Getting Help from a Specialist by Using an Express Routing Code
17
Getting Help through a Nortel Distributor or Re-Seller
18
Overview of IP Trunk 3.01
19
Contents
19
Introduction
19
Startup and Registration
23
IP Trunk 3.01 (and Later) and CS 1000S/CS 1000M
25
Loss Plans and Pad Values
27
Codec Selection
27
IP Trunk 3.01 (and Later) Requirements
27
Package Requirements
27
Interoperability with the ITG 8-Port Trunk Card
28
System Description
29
Contents
29
IP Trunk 3.01 (and Later) Application
31
System Requirements
32
Hardware Components for IP Trunk 3.01 (and Later)
33
Ordering Rules and Guidelines
36
Ordering Rules for an IP Trunk 3.01 (and Later) Node
36
Ordering Rules for IP Trunk 3.01 (and Later) Node Expansion
37
Sparing Ratios for IP Trunk 3.01 (and Later) Components
37
IP Trunk Card Description
38
8051 Xacontroller Firmware
38
Card Roles
39
Card Combinations
43
Interactions Among Card Functions
44
ITG-Pentium 24-Port Trunk Card (NT0961AA)
46
Nortel Communication Server 1000
46
Description
46
Faceplate Indicators, Controls, and Interfaces
47
Backplane Interfaces
50
Assembly Description
50
Media Card 32-Port Trunk Card (NTVQ01BB)
51
Description
51
NTVQ01BB Hardware
52
Assembly Description
53
Faceplate Indicators and Interfaces
53
Backplane Interfaces
54
Installation Guidelines
55
Software Delivery
55
Replacing a Compactflash PC Card (C:/ Drive)
56
Software Upgrade
59
Media Card Application Identification Labels
60
Interoperability with Earlier Versions of ITG Trunk
60
Fax Tone Detection Configuration
61
ISDN Signaling Link
61
Inter-Card Signaling Paths
64
Dialing Plans
65
Multi-Node Configuration
65
North American Dialing Plan
66
Flexible Numbering Plan
67
Electronic Switched Network (ESN5) Network Signaling
67
Echo Cancellation
67
Speech Activity Detection
69
DTMF through Dial
69
Quality of Service
70
Quality of Service Parameters
71
Network Performance Utilities
72
E-Model
73
Fallback to Alternate Facilities
74
Triggering Fallback to Alternate Trunk Facilities
74
Fallback in IP Trunk 3.01 (and Later)
76
Return to the IP Network
76
Type of Service
76
Fax Support
78
Remote Access
79
Per-Call Statistics Support Using RADIUS Client
80
Configuration
81
Messaging
81
Snmp Mib
83
MIB-2 Support
83
Nortel Communication Server 1000
83
IP Trunk 3.01 (and Later) SNMP Agent
83
Codec Profiles
84
G.711
84
G.729Ab
85
G.729B
85
5.3 Kbit/S or 6.3 Kbit/S)
85
Security Passwords
86
Administrator Level
86
Technical Support Level
86
Nortel 1000 Con?guration guide Installation And Commissioning Manual (418 pages)
Branch Office
Brand:
Nortel
| Category:
Server
| Size: 10.07 MB
Table of Contents
Procedure
2
Revision History
3
Procedure
3
Procedure
4
Table of Contents
5
Procedure
5
Procedure
6
Contents
7
Procedure
7
Procedure
8
Procedure
9
Procedure
10
Contents
11
Procedure
14
Procedure
15
Procedure
16
New in this Release
17
MG 1000B Hardware Platform
17
Procedure
17
Media Card MC32S
18
Main and Branch Office Running Different Releases
18
Main Office and Branch Office Migration
18
Procedure
18
How to Get Help
19
Getting Help from the Nortel Web Site
19
Getting Help over the Telephone from a Nortel Solutions Center
19
Getting Help from a Specialist by Using an Express Routing Code
19
Procedure
19
Getting Help through a Nortel Distributor or Re-Seller
20
Procedure
20
Overview
21
Contents
21
Procedure
21
What Is Branch Office
22
Procedure
22
Procedure
23
Main Office and Branch Office Migration
24
MG 1000B (MGC) Compared to the MG 1000B (SSC)
24
Procedure
24
Procedure
25
MGC Serial Ports
26
Single CPU Implications
26
Dual CPU Implications
26
Terminal Server Support
26
Procedure
26
MGC Serial Port Default Configuration
27
MGC Serial Ports Configuration Change in Overly 17
27
Cemux Support
27
Procedure
27
Clock References
28
Main Office Hardware Description
28
Procedure
28
MG 1000B Platform Hardware Description
29
Procedure
29
Procedure
30
MG 1000B Core
31
MG 1000B Expander
33
Signaling Server
34
Network Routing Service (NRS)
35
Telephones
36
Voice Gateway Media Card
37
Analog or Digital Trunk Cards
38
Analog or Digital Line Cards
38
Nortel Communication Server 1000
38
MG 1000B with MGC Data Networking
38
MGC Network Connections
40
MG 1000B Platform Configuration Overview
44
MG 1000B Platform Without an MG 1000B Expander
45
MG 1000B Platform with an MG 1000B Expander
46
Capacity
47
Media Card DSP Capacity
47
Software Requirements
47
Main and Branch Office Running the same Release
47
Main and Branch Office Running Different Releases
48
Package Combinations
50
Supported Applications
50
Survivability
50
Active Call Failover
52
Configuring S2 IP Address to Point to the Main Office TPS
53
Nortel 1000 Con?guration guide Features And Services Fundamentals (616 pages)
Book 2 of 6 (C)
Brand:
Nortel
| Category:
Server
| Size: 7.68 MB
Table of Contents
Table of Contents
7
Call Forward/Hunt Override Via Flexible Feature Code 187
15
Call Party Name Display 231
20
Call Waiting/Internal Call Waiting
25
Cis Ani Digits Manipulation and Gateways Enhancements 445
36
New in this Release
45
Other
45
Revision History
45
How to Get Help
49
Getting Help from the Nortel Web Site
49
Getting Help over the Telephone from a Nortel Solutions Center
49
Getting Help from a Specialist by Using an Express Routing Code
49
Getting Help through a Nortel Distributor or Reseller
50
Features and Software Options
51
Call Forward All Calls
89
Contents
89
Feature Description
89
Operating Parameters
90
Feature Interactions
91
Advice of Charge for Euroisdn
91
Attendant Alternative Answering
91
Attendant Blocking of Directory Number
91
Attendant Break-In
91
Attendant Break-In to Inquiry Calls
91
Attendant Busy Verify
91
Attendant Overflow Position
92
Call Detail Recording on Redirected Incoming Calls
92
Call Forward and Busy Status
92
Call Forward by Call Type
92
Call Forward Destination Deactivation
92
Call Forward External Deny
92
Call Forward/Hunt Override Via Flexible Feature Code
92
Call Forward no Answer
93
Call Forward no Answer, Second Level
93
Call Forward Save on SYSLOAD
93
Call Forward, Internal Calls
93
Call Page Network Wide
93
Call Redirection by Time of Day
93
Call Forward Busy
94
Call Waiting
94
Call Waiting Redirection
94
Calling Party Name Display Denied
94
Calling Party Privacy
94
Camp-On
94
Camp-On, Station
94
China - Attendant Monitor
94
China - Flexible Feature Codes - Customer Call Forward
94
Nortel Communication Server 1000 Features and Services Fundamentals - Book 2 of 6 (C)
94
China - Flexible Feature Codes - Outgoing Call Barring
95
China - Toll Call Loss Plan
95
Conference
95
Display of Calling Party Denied
95
Enhanced Flexible Feature - Outgoing Call Barring
95
Do Not Disturb
96
DPNSS1 Diversion
96
Electronic Lock Network Wide/Electronic Lock on Private Lines
96
Flexible Feature Code Boss Secretarial Filtering
96
Flexible Feature Codes
96
Flexible Voice/Data Terminal Number
97
Group Call
97
Group Hunt
97
Hunting
97
ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions
97
Idle Extension Notification
97
Incoming Call Indicator Enhancement
98
ISDN QSIG Call Completion
98
ISDN QSIG Name Display
98
Make Set Busy
98
Message Registration
98
Multi-Party Operations
98
Multiple Appearance Directory Number Redirection Prime
98
Network Individual Do Not Disturb
99
Network Intercom (Hot Type D and Hot Type 1 Enhancements)
99
Night Service Enhancements
99
Paging
99
Periodic Pulse Metering
99
Phantom Terminal Numbers (Tns)
99
Recorded Announcement for Calls Diverted to External Trunks
99
Recovery on Misoperation of Attendant Console
99
Ring Again on no Answer
99
Nortel Communication Server 1000 Features and Services Fundamentals - Book 2 of 6 (C)
100
Special PrefiX SPRE Access Codes
100
Total Redirection Count
100
Feature Operation
103
Feature Packaging
108
Feature Implementation
108
Night Service
116
Remote Call Forward
174
Meridian 1 Proprietary Telephone
175
Analog (500/2500 Type) Telephone
176
Call Forward, Remote (Attendant and Network Wide)
177
Outpulsing of Asterisk and Octothorpe (Opao)
179
Preventing Reciprocal Call Forward
180
Set-Based Configuration
182
Attendant-Based Configuration
183
Network Wide Set-Based Remote Call Forward
185
Attendant-Based Remote Call Forward
185
Attendant Blocking of Dn
188
Call Forward-Older Features
189
Digital Private Network Signaling System One (Dpnss)
190
Direct Inward System Access
190
Hunt Dn/External Hunt Dn
190
Intercept Computer Call Forward
191
Intercept Computer Dial from Directory - Pre-Dial Operations
191
Primary Line Directory Number (Pldn)
191
Phantom Tn
191
Radio Paging
191
Single Digit Access
192
Semi-Automatic Camp-On
192
Conference (A03/A06, C6A)
204
Exclusive Hold
204
Permanent Hold on an Analog (500/2500 Type) Set
204
Switch Hook Flash
204
Transfer (Trn)
205
Call Park
215
Intercept Computer Dial from Directory - Pre-Dial Operation
222
Multi-Tenant Service
222
Attendant Calls Waiting Indication
228
Call Party Name Display
232
Call Party Name Display Assignment
232
Call Party Name Display Composition
232
Display Devices and Capabilities
233
Acd Routing by Dnis
235
Attendant Recall
235
Attendant Recall with Splitting
235
Automatic Call Distribution (Acd) Dialed Number Identification Services
236
Centralized Attendant Service (Cas)
237
Dialed Number Identification Service
237
Display Key
237
Call Pickup
247
Call Transfer
273
Internal or Station-To-Station Call Waiting
288
Network Call Forward no Answer
290
Voice Mail
290
Call Waiting/Internal Call Waiting
295
Internal Call Waiting
296
Call Waiting Flexible Feature Codes
296
Attendant Incoming Call Indicators
297
Attendant Queuing
298
Automatic Line Selection
298
Outgoing Calls
324
Incoming Calls
325
Tandem Calls
325
Automatic Call Distribution Max
328
Calling Line Identification Restriction
330
E.164 Esn Numbering Plan Enhancement
332
Incoming Trunk Programmable Calling Line Identification
333
Isdn Signaling Link
333
Meridian Interactive Voice Response
333
Meridian Link
333
Meridian Max
334
Network Message Center
334
Network Ring Again
334
Nortel Symposium Call Center
334
Call Park Network Wide
350
Group Hunting Queuing Limitation
352
Source Included When Attendant Dials
353
Attendant Calls
359
Conference Calls
360
Data Calls
360
Forced Camp-On with an Analog (500/2500 Type) Telephone
364
Forced Camp-On with a Meridian 1 Proprietary Telephone
365
Camp-On Indication
368
Dial Impulse Set
369
Network Attendant Service
369
Network Case
370
Standalone Case
370
Recall Timing on Camp-On Calls
371
Task Summary List
405
Attendant Barge-In
408
Digitone Receiver Pads
441
Multifrequency Compelled Signaling Pads
441
Ani Definition
445
Shared Functionality
446
Cis Ani Digits Manipulation Introduction
446
Cis Gateway Enhancements Introduction
446
Ani Digits Manipulation Feature Functionality
446
Cis Ani Digits Manipulation Examples
448
Gateways Enhancement Feature Functionality
448
Cis Ani Digits Manipulation Operating Parameters
455
Cis Gateways Enhancements Operating Parameters
455
Cis Ani Digits Manipulation Feature Interactions
456
Cis Gateways Enhancements Feature Interactions
457
Cis Ani Digits Manipulation Feature
458
Cis Gateways Enhancements Feature Implementation
466
Automatic Ani Request
474
Solicited Ani Request
475
Ani Gateways
478
Ani Digits Display
479
Ani Digits in Cdr
480
Cis Digital Trunk Interface and Cis Multifrequency Shuttle (Mfs)
480
Malicous Call Trace (Mct)
480
Cis 2 Mbit Digital Trunk Interface (Cis Dti)
490
Configure Cnd Class of Service on Class Sets
496
Date and Time Stamp Information
497
Calling Number Information
497
Calling Name Information
498
Network Engineering for Class Sets
499
Incremental Software Management
516
In-Band Ani
516
Integrated Services Digital Network
517
Vip Automatic Wakeup
518
Virtual Network Services (Vns)
518
Class: Visual Message Waiting Indicator
523
Permanent Hold
529
Set Relocation
529
Feature Maintenance and Diagnostics
530
Information Notification Service for Japan
540
Automatic Call Distribution Interflow
546
Automatic Call Distribution Night Call Forward
546
Automatic Call Distribution Overflow
547
Basic Rate Interface (Bri) Sets
547
Network Automatic Call Distribution
548
Pilot Dn
548
Tones and Cadences
556
Charge Account and Calling Party Name
564
Meridian Mail Conference Control
567
Multi-Party Operations - Call Join
568
Network and Executive Distinctive Ringing
568
Periodic Pulse Metering (Ppm)
569
Recorded Announcement Trunk
569
Trunk Access from any Station
570
Console Operations
575
Attendant Secrecy
580
Night Key for Direct Inward Dialing Digit Manipulation
581
Context-Sensitive Soft Keys
585
Soft Keys Configuration
585
Feature Restrictions
588
Using Call Features
590
Callpilot Voice-Mailbox-Related Soft Keys
592
Authorization Code
596
Room Status
597
Station Category Indication
597
Authorization Codes
602
Coordinated Dialing Plan
602
Converged Office
607
Call Server Memory Requirements
610
Search/Edit Screen Features
613
Special Characters
613
Features and Services Fundamentals — Book 2 of 6 (C)
616
Nortel Communication Server
616
Nortel 1000 Con?guration guide Installation And Commissioning Manual (468 pages)
Brand:
Nortel
| Category:
Server
| Size: 6.28 MB
Table of Contents
Table of Contents
3
List of Procedures
13
Procedure
20
Revision History
21
How to Get Help
23
Getting Help from the Nortel Web Site
23
Getting Help over the Telephone from a Nortel Solutions Center
23
Getting Help from a Specialist by Using an Express Routing Code
24
Getting Help through a Nortel Distributor or Reseller
24
Finding the Latest Updates
25
On the Nortel Web Site
25
System Information
27
Subject
27
Applicable Systems
28
Conventions
28
Related Information
28
Safety Instructions
31
Contents
31
Introduction
31
Lifting System Equipment
32
Handling Circuit Cards
32
Installing Telephones
33
Using Telephones
33
Installation Summary
35
Contents
35
Introduction
35
Installation Tasks
36
System Components
39
Contents
39
Introduction
40
CS 1000E Common Processor Pentium Mobile Call Server
43
Signaling Server
52
Media Gateway Controller
58
MC32S Media Card
59
Media Card
59
Media Gateway
61
Media Gateway Expander
67
19-Inch Rack Mount Kit
70
Baystack 470 Switch
71
Baystack 460 Layer 2 Switch
73
MRV Terminal Server
73
19-Inch Rack
75
System Cables
75
Miscellaneous System Components
78
Uninterruptible Power Supply
78
Rack-Mounting the Components
81
Contents
81
Introduction
81
Lifting System Components
82
Guidelines for Component Placement in a Rack
83
Rack-Mounting a Media Gateway or Media Gateway Expander
84
Rack-Mounting a Media Gateway or Media Gateway Expander
86
Procedure
89
Rack-Mounting a Terminal Server
90
Rack-Mounting a Baystack 470 Switch
90
Rack-Mounting a Baystack 460 Power over Ethernet Unit
90
Installing System Grounds
91
Contents
91
Introduction
91
Installing a Ground Bar
92
Installing an NTBK80 Ground Bar
93
Installing an NTDU6201 Ground Bar
94
Grounding an ISP1100 Signaling Server
95
Grounding a Media Gateway Powered by the same Electrical Panel
95
Grounding Media Gateways Powered by the same Electrical Panel
96
Grounding a Media Gateway Powered by Multiple Electrical Panels
97
Grounding a Media Gateway Expander
97
Grounding Other Rack-Mounted Components
98
Grounding Equipment in the UK
100
Installing and Connecting CS 1000E Hardware
101
Contents
101
Introduction
101
Connecting CP PM Call Server 0 to CP PM Call Server 1
102
Connecting Co-Located CP PM Call Servers
103
Installing the Cards
104
Installing a DSP Daughterboard
105
Installing the CP PM Card
106
Cabling the Cards
107
Inserting a Shielded 50-Pin to Serial/Elan/Tlan
112
Adapter Onto a Media Card
112
Connecting a Media Card to the ELAN Subnet
114
Connecting a Media Card to the TLAN Subnet
115
Connecting a Media Gateway to a Media Gateway Expansion
115
Installing Software on the CS 1000E
117
Contents
117
Introduction
117
Installing the Software
118
Reconfiguring I/O Ports and Call Registers
132
Testing the CP PM Call Server
133
Making the System Redundant
134
Testing CP PM Call Server 0
139
Switching Call Processing
140
Testing CP PM Call Server 1
141
Configuring Initial IP Configuration Data on MGC
143
Configuring the MGC on the Call Server
144
Nortel 1000 Con?guration guide Fundamentals (304 pages)
Nortel Converged Of?ce Fundamentals — Microsoft Of?ce Communications Server 2007
Brand:
Nortel
| Category:
Server
| Size: 7.09 MB
Table of Contents
Table of Contents
3
Contents
7
New in this Release
9
Office Communications Server 2007 Features
9
Other Changes
9
Revision History
10
How to Get Help
11
Getting Help from the Nortel Web Site
11
Getting Help over the Telephone from a Nortel Solutions Center
11
Getting Help from a Specialist by Using an Express Routing Code
11
Getting Help through a Nortel Distributor or Reseller
12
Introduction
13
Converged Office Component Overview
15
Enterprise Voice
17
OCS 2007 Voice Components
18
Media Gateways
19
Mediation Server
20
Remote Call Control with SIP CTI (TR/87)
22
Telephony Gateway and Services
23
Personal Call Assistant
25
Access Edge Server
27
OCS 2007 Snap-In
27
Multimedia Convergence Manager
28
CDR Data Collection
28
SIP CTI (TR/87) Protocol
29
Hardware Load Balancer
31
Office Communicator 2007
32
Documentation References
32
Planning and Engineering
35
Planning Process
35
Network Configuration
36
Multiple Customer Network
40
Multiple Location Network
42
Nortel Communication Server
43
Load Balancer Planning
43
Load Balancer Requirements
44
Nortel Converged Office Fundamentals — Microsoft Office Communications Server
44
Redundancy with Load Balancers
45
Nortel Application Switch
46
Capacity Planning
46
OC 2007 Client Requirements
47
Load Balancer Capacity Requirements
47
SIP CTI (TR/87) Services Requirements
47
Mediation Server Requirements
49
Signaling Server Requirements
49
Call Server Requirements
50
OCS Proxy and MCM Capacity Requirements
50
General Requirements
51
Server Topology
52
Operating System Requirements
52
Hardware Requirements
53
Virtual Server 2005
54
Storage
55
Trunks
55
Table 12
56
Basic Client Configuration
58
Port Use
58
Nortel 1000 Con?guration guide Command Reference Manual (516 pages)
VPN Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 2.43 MB
Table of Contents
Table of Contents
3
Preface
5
Who Should Use this Book
6
Related Documentation
7
Product Names
8
Typographic Conventions
9
How to Get Help
10
Getting Help from Nortel Web Site
10
Getting Help over the Phone from a Nortel Solutions Center
10
Getting Help from a Specialist by Using an Express Routing Code
10
Getting Help through a Nortel Distributor or Reseller
10
Menu Basics
12
Global Commands
13
Commandline History and Editing
16
Command Line Interface Shortcuts
18
Variables
22
The Main Menu
25
Info Information Menu
26
Stats Statistics Menu
42
Cfg Configuration Menu
81
Cfg/ Vpn #/Syslog Syslog VPN Configuration
419
Boot Boot Menu
468
Maint Maintenance Menu
472
Maint/Loglogging System Configuration
477
Maint/Log/ In-Memoryinternal Memory Configuration
477
CLI Dumps
479
Index
495
Command Reference NN46120-103 01.01 Standard 10 September
495
Nortel 1000 Con?guration guide Installation And Commissioning Manual (306 pages)
ISDN Primary Rate Interface
Brand:
Nortel
| Category:
Server
| Size: 7.31 MB
Table of Contents
Table of Contents
3
Contents
5
Procedures
7
New in this Release
9
Other
9
Revision History
9
How to Get Help
11
Getting Help from the Nortel Web Site
11
Getting Help over the Telephone from a Nortel Solutions Center
11
Getting Help from a Specialist by Using an Express Routing Code
11
Getting Help through a Nortel Distributor or Reseller
12
Introduction
13
Subject
13
Applicable Systems
13
Intended Audience
14
Related Information
14
ISDN Primary Rate Interface Equipment Overview
15
Contents
15
Introduction
17
Primary Rate Interface (PRI) Hardware Requirements
17
ISDN Signaling Link (ISL) Hardware
18
D-Channel Handler Description
20
Nt6D11 Dch
20
Qpc757 Dch
21
Nt6D80 Msdl
23
NTBK51 Downloadable D-Channel Daughterboard
25
Standard PRI Cards
25
Nt8D72 Pri2
25
Table of Contents
26
Figure 6
29
Qpc720 Pri
30
Table 4
31
Faceplate Destination
32
J4 J5 J6
32
Type
32
9-Pin Female, D-Connector
32
36-Pin Connector
32
15-Pin Male, D-Connector
32
Echo Canceller/Rs-232 Interface
32
Disk Drive Hardware
34
NT5D97 Dual-Port DTI2/PRI2 Card
34
Procedures
40
NT5D12 Dual-Port DTI/PRI
57
Procedures
65
DCH Installation
79
Contents
79
Install the NT6D11AB, NT6D11AE, NT6D11AF DCH
79
Procedures
79
Set up the NT6D11AB, NT6D11AE, NT6D11AF DCHI
80
Nortel Communication Server 1000
80
Install the NT6D11AB, NT6D11AE, NT6D11AF DCHI
85
Remove the NT6D11AB, NT6D11AE, NT6D11AF DCH
86
Install the QPC757 DCH
87
Procedure 4 Remove the QPC757 DCH
90
NTBK51 DDCH Installation and Removal
91
Contents
91
Introduction
91
Install NTBK51 DDCH on NT5D97 Dual-Port DTI2/PRI2 Card
91
Remove NTBK51 DDCH from NT5D97 Dual-Port DTI2/PRI2 Card
92
Procedure 5 Install the NTBK51 on the NT5D97 Dual-Port DTI2/PRI2 Card
92
Install NTBK51 DDCH on NT5D12 Dual-Port DTI/PRI
93
Procedure 6 Remove the NTBK51 from the NT5D97 Dual-Port DTI2/PRI2 Card
93
Remove NTBK51 DDCH from NT5D12 Dual-Port DTI/PRI
94
Procedure 7 Install the NTBK51 DDCH on the NT5D12 Dual-Port DTI/PRI
94
Procedure 8 Remove the NTBK51 from the NT5D12 Dual-Port DTI/PRI Card
94
MSDL Installation for All Systems
95
Contents
95
Install the MSDL
95
Replace the MSDL
98
NT8D72 and QPC720 PRI Card Installation
101
Contents
101
Introduction
101
PRI Circuit Pack Locations
101
Cable Requirements
102
Switch Settings
120
Install NT8D72 and QPC720 PRI Cards on Large Systems
123
Remove NT8D72 and QPC720 PRI Cards from Large Systems
124
Procedure 12
124
Install an Additional Network Shelf
125
NT5D97 Dual-Port DTI2/PRI2 Installation and Removal
127
Contents
127
Introduction
127
NT5D97 Circuit Card Locations
127
Port Definitions
128
Case Scenarios for Replacing a Digital Trunk NT8D72BA, QPC536E, or NTCK43 by a DDP2 Card
128
NT5D97AA/AB DIP Switch Settings
129
Nortel 1000 Con?guration guide Installation And Configuration Manual (328 pages)
Nortel 1000 Servers: User Guide
Brand:
Nortel
| Category:
Software
| Size: 4.58 MB
Table of Contents
Telephony Manager
1
Revision History
7
Contents
9
Table of Contents
9
Contents
11
Getting Help from the Nortel Web Site
15
Getting Help over the Telephone from a Nortel Solutions Center
15
How to Get Help
15
Getting Help from a Specialist by Using an Express Routing Code
16
Getting Help through a Nortel Distributor or Reseller
16
About this Document
17
Applicable Systems
17
Subject
17
Conventions
19
Intended Audience
19
Related Information
22
Contents
25
Overview
25
Preparing for Installation
25
TM 3.0 Installation Tasks
26
Supported Systems
27
Supported Upgrade Paths
31
TM 3.0 Server and Clients Overview
31
TM 3.0 Hardware Requirements
32
TM 3.0 Software Requirements
35
Contents
43
Installing TM 3.0 Server (Standalone) Software
43
Overview
43
Checking Local Security Settings
45
Installation Program Features
45
Users and Groups
45
Installing TM 3.0 Software
48
Maintenance Mode
61
Contents
65
Installing TM 3.0 Client Software
65
Overview
65
Installing the Client Software
68
Contents
81
Keycode Upgrade
81
Performing a Keycode Upgrade
81
Contents
85
Migrating from OTM 2.2 to TM 3.0
85
Performing Migrations
85
Operating System Migration
86
Configuring Secure Sockets Layer (SSL)
89
Contents
89
Installing a Server Certificate in IIS
89
Overview
89
Configuring SSL on the TM 3.0 Server Platform
90
Enabling SSL for TM 3.0 Web Login
90
Importing TM 3.0 Root Certificate
91
Setting up CND SSL
91
Contents
93
Nortel 1000 Con?guration guide Reference Manual (238 pages)
Succession Communication Server, Circuit Card
Brand:
Nortel
| Category:
Server
| Size: 2.97 MB
Table of Contents
Table of Contents
5
Revision History
3
Contents
5
Table of Contents
5
Contents
13
NTDK20FA Succession System Controller Card
13
Memory
14
100Baset IP Daughterboards
15
Succession System Controller Card
13
Ntak20 Clock Controller Daughterboard
25
Contents
25
Overview
26
Clocking Modes
27
Physical Description
28
Faceplate Leds
28
Functional Description
29
Phase Difference Detector Circuit
29
Digital Phase Lock Loops
29
Digital to Analog Converter
31
CPU-MUX Bus Interface
32
Signal Conditioning
32
Sanity Timer
32
Microprocessor
32
External Timing Interface
32
Hardware Integrity and Regulatory Environment
33
Itg Line 2.1 Ntvq55Aa Card
35
Contents
35
ITG Line 2.1 Card Description
35
ITG Line 2.1 Controls, Indicators and Connectors
36
Faceplate Components
36
Backplane Interfaces
38
Assembly Description
39
ITG Line 2.1 Card Functional Description
39
ITGL Gateway Functional Description
39
Virtual Tns
40
Terminal Proxy Server Description
40
Virtual Terminal Manager (VTM) Description
41
Analog Trunk Cards - NT8D14 Universal Trunk Card
43
Contents
43
Introduction
44
Physical Description
47
Functional Description
49
Card Control Functions
50
Card Interfaces
50
Operation
51
Loop Start Operation
51
Ground Start Operation
54
Direct Inward Dial Operation
63
Two-Way, Loop Dial Repeating, Tie Trunk Operation
63
Senderized Operation for DID and Two-Way Loop DR Trunks
71
Outgoing Automatic, Incoming Dial Operation
74
Recorded Announcement Trunk Operation
79
Electrical Specifications
83
Power Requirements
84
Environmental Specifications
85
Foreign and Surge Voltage Protection
85
Connector Pin Assignments
85
Configuration
87
Jumper Strap Settings
87
Service Change Entries
87
Applications
94
Paging Trunk Operation
94
Music Operation
95
Standard 1.00 June
96
Nortel 1000 Con?guration guide Configuration Manual (222 pages)
Nortel 1000 Servers: User Guide
Brand:
Nortel
| Category:
Server
| Size: 4.43 MB
Table of Contents
Table of Contents
5
Revision History
3
New in this Release
9
Other
9
Subject
9
Intended Audiences
9
Related Information
9
CD-Rom
10
Ntps
10
Online
10
Description
11
Contents
11
Survivable Remote Gateway
11
Main Office Hardware Description
14
Main Office Requirements
17
Optional Features to Enhance SRG Functionality
18
Normal Mode and Local Mode Overview
19
Normal Mode
19
Ip Phone Calls
23
Bandwidth Management Overview
24
Time of Day
24
IP Phone to Analog (500/2500-Type) Telephone Calls
25
SRG IP Phone to Local PSTN Calls
25
Capacity
26
Branch Office Dialing Plan
27
Esn Access Codes
27
Branch Office and SRG 50 Terminology
28
Music on Hold
28
Limitations
29
Setting up the Main Office
31
Contents
31
Introduction
31
SRG Information Required by the Main Office
31
Main Office Information Required by the SRG
32
Zone Parameters
34
Procedure
34
Configuring ESN and SRG Zones
34
Branch Office IP Phone Configuration at the Main Office
38
Configuring Branch Office IP Phones at the Main Office Using LD 11
39
SIP IP Trunks Configuration at the Main Office
40
Configuring SIP IP Trunks
40
Dialing Plan Configuration
43
Contents
43
Overview
43
On-Net Dialing Plan
43
Off-Net Dialing Plan
45
Routing Calls
45
SIP/H.323 Zones
45
Zone-Based Digit Manipulation
46
Clid Verification
47
Configuring the Dialing Plan for PSTN Access to SRG Users in Normal Mode
48
Configuring the Main Office
49
Main Office Configuration Guide for SRG 50
50
NN43001-307 02.02 Standard Release 5.0 3 December
50
Nortel 1000 Con?guration guide Configuration Manual (256 pages)
Communication Server, Main Office Configuration for Survivable Remote Gateway Release 1.5
Brand:
Nortel
| Category:
Gateway
| Size: 4.75 MB
Table of Contents
Table of Contents
5
Configuration Guide
1
Revision History
3
List of Procedures
9
New in this Release
11
Other
11
Subject
11
Intended Audience
12
Related Information
12
Overview
15
Contents
15
Survivable Remote Gateway
15
Main Office Hardware Description
18
Signaling Server
19
Main Office Requirements
21
Optional Features to Enhance SRG Functionality
22
Normal Mode and Local Mode Overview
23
Local Mode
24
Recovery to Normal Mode
27
Local Mode Operation
27
Virtual Trunks
28
Testing the Telephone in Local Mode
28
Bandwidth Management Overview
29
Srg Ip Phone to Local Pstn Calls
30
Time of Day
30
Conference Calls
31
Capacity
32
Branch Office Dialing Plan
33
Branch Office and SRG200/400 Release 1.5 Terminology
34
Setting up the Main Office
37
Contents
37
Introduction
37
SRG Information Required by the Main Office
38
Main Office Information Required by the SRG
39
Zone Parameters
41
Configuring ESN and SRG Zones
42
Procedure 1
42
Branch Office IP Phone Configuration at the Main Office
46
Configuring Branch Office IP Phones at the Main Office Using LD 11
47
Procedure 2
47
Dialing Plan Configuration
49
Contents
49
Overview
49
On-Net Dialing Plan
50
Off-Net Dialing Plan
51
Routing Calls
52
H.323 Zones
52
Srg User Call to an Srg Pstn
52
Srg Pstn to an Srg Telephone (DID Call)
52
Zone-Based Digit Manipulation
53
Access to SRG Users in Normal Mode
55
Configuring the Main Office
57
Procedure 3
57
Configuring the NRS Database
66
Procedure 4
66
Configuring the Branch Office
69
Procedure 5
69
Testing PSTN Access Using an SRG IP Phone
74
Procedure 6
74
Dialing Plan Examples
75
Universal Dialing Plan
98
Nortel 1000 Con?guration guide Administration Manual (178 pages)
Application Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 1.47 MB
Table of Contents
Table of Contents
3
Preface
9
Audience
9
Organization
9
Related Documentation
11
Chapter 1 Application Gateway Overview
13
Introduction to Voice Applications
13
Log Rotation Is Based on Reaching a Maximum File Size of
13
Introduction to Transformed Applications
15
Licensing
15
Security
16
Security Features
16
Implementation Workflow
17
Chapter 2 Basic Administration
19
Basic Administration Using the Administration Tool
20
Downloading Product Documentation
21
Setting the System Date and Time
21
Changing the Root Administrator Password
22
Using the Serial Console
22
Managing Licenses
23
Guidelines
24
Uploading License Files
24
Viewing License Information
25
Changing the License Status of an IP Phone
26
Generating a Secure Certificate
26
Overview of the Certificate Signing Request
27
Installing the Cygwin UNIX Environment for Windows
28
Generating a CSR
29
Unencrypting the Private Key
30
Converting to a PEM-Formatted Certificate
30
Combining the Private Key with the Signed Certificate
32
Generating Trusted Certificates for Multiple Levels
32
Uploading a Certificate to the Application Gateway
33
Getting Design Studio to Recognize a Certificate
34
Upgrading the Application Gateway Software
35
Reinstalling the Application Gateway Software
36
Saving and Restoring the Configuration
37
Restarting the Application Gateway
38
Shutting down the Application Gateway
38
Chapter 3 Network Connection Configuration
39
Prerequisites
39
Configuring Network Interface Settings
40
Configuring Ports
41
Specifying DNS Settings
41
Adding Host Aliases
42
Configuring Routes
42
Configuring Dynamic Routing
43
Adding, Testing, and Removing a Static Route
44
Static Route Example
45
Nortel 1000 Con?guration guide User Manual (128 pages)
Nortel CallPilot: User Guide
Brand:
Nortel
| Category:
Server
| Size: 2.47 MB
Table of Contents
Table of Contents
7
Chapter 1 How to Get Help
9
Chapter 2 Callpilot and CS 1000 Connectivity Overview
11
Reference Documents
12
Contact Center Voice Services Support
16
Section A: Callpilot Network Setup
17
Callpilot and CS 1000 Integration
18
CS 1000 Media Gateway
20
Section B: Understanding Call Routing
22
CS 1000 Call Routing Components
22
Phantom Dns
24
Callpilot Service Directory Numbers and the SDN Table
25
How Calls Are Routed
27
Multimedia Channels in the Callpilot Server
29
How Multimedia Channels Are Acquired by Callers
30
Chapter 3 Connecting the Callpilot Server to the CS 1000 System
31
Section A: Installing the Mgate Card
31
About the Mgate Card (NTRB18CA)
32
Installing the Mgate Card (NTRB18CA)
34
Replacing an Mgate Card (NTRB18CA)
39
Section B: Connecting the Callpilot Server to the Switch
40
About the DS30X Cable
40
Connecting MPB16-4 Boards to Mgate Cards (NTRB18CA)
42
Connecting the MPB96 Boards to Mgate Cards (NTRB18CA)
47
Chapter 4 Configuring the CS 1000 System
51
CS 1000 Hardware and Software Requirements
52
CS 1000 Configuration Checklist
53
Provisioning the ELAN Subnet
57
Defining the Message Register for AML Message Tracing
59
Configuring CS 1000 IP Addresses and Enabling the Ethernet Interface 59
59
Defining Callpilot in the Customer Data Block
62
Nortel Callpilot
62
Communication Server 1000 and Callpilot Server Configuration
62
Nortel Callpilot
63
NN44200-312 01.02 Standard
63
NN44200-312 01.02 Standard
64
Nortel Callpilot
64
Nortel Callpilot
65
NN44200-312 01.02 Standard
65
Nortel Callpilot
66
NN44200-312 01.02 Standard
66
Configuring the ACD Agent Queue
67
Nortel Callpilot
67
NN44200-312 01.02 Standard
67
Configuring ACD Agents
68
Nortel Callpilot
68
NN44200-312 01.02 Standard
68
Nortel Callpilot
69
NN44200-312 01.02 Standard
69
Enabling the Card Slots
70
Nortel Callpilot
70
NN44200-312 01.02 Standard
70
Defining the Default ACD DN
71
Nortel Callpilot
71
NN44200-312 01.02 Standard
71
Configuring CDN Queues for Messaging Services
72
Nortel Callpilot
72
NN44200-312 01.02 Standard
72
Configuring Phantom Dns
73
Nortel Callpilot
73
NN44200-312 01.02 Standard
73
Nortel Callpilot
74
NN44200-312 01.02 Standard
74
Nortel Callpilot
75
NN44200-312 01.02 Standard
75
Nortel Callpilot
76
NN44200-312 01.02 Standard
76
Configuring Dummy ACD Dns
77
Nortel Callpilot
77
NN44200-312 01.02 Standard
77
Provisioning User Phonesets
78
Nortel Callpilot
78
NN44200-312 01.02 Standard
78
Nortel Callpilot
79
NN44200-312 01.02 Standard
79
Nortel Callpilot
80
NN44200-312 01.02 Standard
80
Configuring the Route Data Block for Network Message Service
81
Nortel Callpilot
81
NN44200-312 01.02 Standard
81
Saving CS 1000 Changes
82
Nortel Callpilot
82
NN44200-312 01.02 Standard
82
Nortel 1000 Con?guration guide User Manual (110 pages)
IP Softphone 2050
Brand:
Nortel
| Category:
Server
| Size: 1.48 MB
Table of Contents
Revision History
3
Table of Contents
5
IP Softphone 2050 Overview
13
Features
13
Components
14
Call Control Window
15
Local Directory Window
15
Settings Window
15
System Tray Icon and Menu
15
I2050.Exe Application
16
IP Softphone 2050 Call Control Window
17
Accessibility Interface
17
Call Control Window
18
Accessibility Interface
19
Call Control Window Elements and Functions
20
Hot Keys
22
Adding a Hot Key
22
Removing a Hot Key
23
System Tray Icon and Menu
24
IP Softphone 2050 Directories
25
Local Directory
25
Opening a Local Directory from the Call Control Window
25
CS 1000 Directory
26
Personal Directory
26
Callers List
27
Redial List
27
Opening CS 1000 Directory Features
28
Password Administration
28
Application Server Administration
28
Installing and Setting up the IP Softphone 2050
29
System Requirements
29
Supported Operating Systems
29
Nortel USB Audio Kit
30
Installing the IP Softphone 2050
30
Installing the USB Headset Kit
31
Managing Contacts from the Local Directory
32
Adding Contacts to a Local Directory
32
Editing Contacts in the Local Directory
33
Deleting Contacts from the Local Directory
34
Finding Contacts in the Local Directory
34
Filtering a Local Directory
35
Dialing from the Local Directory
35
Dialing from the Redial List in the Local Directory
36
Dialing from the Callers List in the Local Directory
36
Managing Groups in the Shortcut Bar
37
Using the Properties Dialog Box
38
Open the Directory from the Call Control Window" on Page
38
Select Edit > New
38
Properties - General Tab
39
Properties - Details Tab
39
Properties - Notes Tab
39
Properties - Settings Tab
39
Linking to External Directories
39
Linking to the LDAP Directory
40
Linking to Outlook
41
Linking to Windows Address Book Directory
42
Adding External Contacts to the Local Directory
42
Nortel 1000 Con?guration guide Manual (192 pages)
DASS2 Fundamentals
Brand:
Nortel
| Category:
Server
| Size: 2.07 MB
Table of Contents
Table of Contents
3
New in this Release
7
Features
7
Other Changes
7
Revision History
7
How to Get Help
9
Getting Help from the Nortel Web Site
9
Getting Help over the Telephone from a Nortel Solutions Center
9
Getting Help from a Specialist by Using an Express Routing Code
10
Getting Help through a Nortel Distributor or Reseller
10
Introduction
11
Subject
11
Applicable Systems
11
Intended Audience
12
Related Information
12
Overview
15
Contents
15
Introduction
15
Application Principles
17
Channels
19
Interworking with Other Signaling Systems
21
Numbering Plans for DASS2 Routes
22
Hardware Requirements
35
Contents
35
DASS2 Hardware Requirements
35
Contents
41
Introduction
41
42 Basic Configuration
42
Configuring Basic Capabilities
44
Configuring Call Charging Information
53
Configuring Calling Line Identity
53
Attendant through Dialing Networkwide
55
Contents
55
Introduction
55
Operating Parameters
57
Feature Interactions
58
Feature Packaging
59
Feature Implementation
60
Feature Operation
61
DASS2/DPNSS1 INIT Call Cut off
63
Contents
63
Introduction
63
Operating Parameters
64
Feature Interactions
64
Feature Packaging
64
Feature Implementation
65
Feature Operation
65
Bearers
67
Virtual Network Services in the UK with DASS2/DPNSS1
67
Contents
67
Feature Description
67
Operating Parameters
67
Feature Interactions
68
Feature Packaging
71
Feature Implementation
72
Feature Operation
75
Nortel 1000 Con?guration guide Implementation Manual (210 pages)
Meridian Integrated Conference Bridge
Brand:
Nortel
| Category:
PBX
| Size: 2.95 MB
Table of Contents
Revision History
5
Table of Contents
7
About this Document
9
Related Information
12
Product Description
15
Purpose
15
MICB Description
15
Hardware Overview
19
MICB Operation
24
Engineering Guidelines
31
Purpose
31
System Requirements
31
System Compatibility
33
Automatic Call Distribution Resource Allocation
33
LAN Configuration
35
Installation and Configuration
41
Purpose
41
Getting Started
41
Succession 1000M, Succession 1000, and Meridian 1 Configuration
42
Meridian SL-100 Configuration
51
Configuration Procedure
59
MICB Installation and Configuration Procedures
61
MICB Installation Wizard
68
Browser User Interface
77
Purpose
77
Overview
77
Scheduling BUI
83
Chairperson Operations
93
Administration BUI
98
Telephone User Interface
127
Purpose
127
Overview
127
TUI Operation During an Active Conference
128
TUI Services
138
Maintenance
143
Maintenance Overview
143
Purpose
143
Diagnostic Tools
145
CLI Command Summary
149
MICB Fault Isolation and Correction
152
Error Message Handling
154
Backup and Restore Procedures
158
Reports
165
Overview
165
Purpose
165
Short Connection Report
167
Meetings Log Report
168
Overbooking Report
170
Billing Report
172
Maintenance (Error) Report
179
Nortel 1000 Con?guration guide Manual (142 pages)
Fiber Remote IPE Fundamentals
Brand:
Nortel
| Category:
Server
| Size: 1.76 MB
Table of Contents
Table of Contents
3
New in this Release
7
Other Changes
7
How to Get Help
9
Getting Help from the Nortel Web Site
9
Getting Help over the Telephone from a Nortel Solutions Center
9
Getting Help from a Specialist by Using an Express Routing Code
10
Getting Help through a Nortel Distributor or Reseller
10
Introduction
11
Subject
11
Applicable Systems
11
Intended Audience
12
Conventions
12
Table 1
12
NTP Feedback
13
Related Information
13
Related Ntps
13
Product Description
15
Navigation
15
Introduction
15
System Overview
15
Physical Architecture
16
Functional Architecture
20
Functional Description
23
Fiber Superloop Network Card
24
Fiber Peripheral Controller Card
28
Engineering Guidelines
32
Fiber Remote IPE Capacity
33
Engineering the Fiber-Optic Link
34
System Planning and Ordering
38
Fiber Remote IPE Site Planning
39
System Selection
39
Software Requirements
43
Equipment Installation and Configuration
45
Navigation
45
Introduction
45
System Overview
45
Pre-Installation Preparation
47
Preparing the Site
47
Installing the Fiber-Optic Link
48
Taking Inventory
48
Unpacking and Inspection
48
Selecting the Fiber Superloop Network Card Slot
50
Fiber-Optic Equipment Installation
52
Installing and Verifying System Operation
52
Installing the Fiber Superloop Network Card
52
Installing Fiber-Optic Patchcords
54
Installing System Monitor and TTY Cables
55
Connecting the Fiber-Optic Link to the Local System
60
Floor-Standing Column Fiber Remote IPE Installation
60
Installing Cards in the Remote IPE Module
61
Installing the Floor-Standing Column
61
Installing Fiber-Optic Patchcords
63
Installing System Monitor and TTY Cables
64
Connecting the Fiber-Optic Link to the Remote IPE Module
67
Wall-Mounted Fiber Remote IPE Installation
68
Installing the Wall-Mounted Cabinet
68
Installing Cards in the Wall-Mounted Cabinet
71
Connecting Fiber-Optic Link to the Wall-Mounted Cabinet
72
Connecting TTY and Subscriber Loop Cables
75
Connecting Attendant Console Power Cord to the Wall-Mounted Fiber Remote IPE
77
Connecting PFTU to the Wall-Mounted Fiber Remote IPE
78
Configuring the Fiber Remote IPE
79
Configuring Fiber-Optic Cards
80
Configuring the System Monitor Address for a Wall-Mounted Cabinet
81
Dsxp
81
Enxp
81
Table 10
81
Defining the Loadware
82
Configuring the MMI Port
83
Acceptance Testing
85
Navigation
85
Overview
85
Checking the System
86
Setting up Test Conditions
86
Performing Acceptance Testing
87
Voice Calls
87
Checking the MMI Terminal Operation
89
Checking Link Protection Switching
90
Removing the Test Setup
91
Generating Traffic Reports
92
Maintenance
93
Navigation
93
Overview
93
Diagnostic Tools
93
Diagnostic Tools
94
Hardware Diagnostic Tools
94
Software Diagnostic Tools
98
Nortel 1000 Con?guration guide User Manual (142 pages)
Communication Server
Brand:
Nortel
| Category:
IP Phone
| Size: 2.91 MB
Table of Contents
Revision History
3
Table of Contents
5
About the Nortel IP Phone 2004
11
IP Phone 2004 Models
12
Basic Features
12
Telephone Display
14
Telephone Controls
15
Call Features and Flexible Feature Codes
19
Security Features
20
Secure Communication
20
Managing Your Station Control Password
20
Entering and Editing Text
23
Entering Text Using the Telephone Dialpad
23
Editing Text Using the Soft Keys
23
Connecting the Components
25
Before You Begin
25
Connecting the Phone Components
25
Configuring Options
27
Using the Telephone Options Menu
27
Adjusting the Volume
29
Adjusting the Display Screen Contrast
30
Selecting a Language
30
Selecting Date/Time Format
31
Enabling Onhook Default Path
31
Enabling/Disabling Call Timer
32
Using Display Diagnostics
33
Choosing Local Dialpad Tone
33
Choosing a Ring Type
34
Changing Feature Key Labels
35
Viewing Telephone Information
36
Configuring Call Log Options
37
Configuring the Callers List Log
37
Configuring New Call Indication
38
Configuring Preferred Name Match
39
Configuring Area Code Set-Up
40
Configuring Name Display Format
42
Making a Call
44
Using Off-Hook Dialing
44
Using On-Hook Dialing
45
Using Handsfree Dialing
46
Using the Directory Applications
47
Making a Call Using Corporate Directory
48
Making a Call Using Personal Directory
49
Making a Call Using the Callers List
50
Making a Call Using Redial List
51
Using Predial
51
Using Autodial
53
Using Ring Again
54
Using Redial
55
Using Speed Call
56
Using System Speed Call
57
Using Hot Line
58
Using Intercom Calling
58
Nortel 1000 Con?guration guide Configuration Manual (144 pages)
Brand:
Nortel
| Category:
Server
| Size: 2.46 MB
Table of Contents
Table of Contents
7
How to Get Help
11
Callpilot and CS 1000 Connectivity Overview
13
Overview
14
Symposium Voice Services Support
17
Section A: Callpilot Network Setup
19
Callpilot and CS 1000 Integration
20
CS 1000 Media Gateway
23
Section B: Understanding Call Routing
25
CS 1000 Call Routing Components
26
Phantom Dns
28
Callpilot Service Directory Numbers and the SDN Table
30
How Calls Are Routed
32
Multimedia Channels in the Callpilot Server
34
How Multimedia Channels Are Acquired by Callers
35
Connecting the Callpilot Server to the CS 1000 System
37
Section A: Installing the Mgate Card
39
About the Mgate Card (NTRB18CA)
40
Installing the Mgate Card (NTRB18CA)
43
To Install the Mgate Card
44
To Set the Mgate Card's DIP Switches
44
To Replace an Mgate Card
47
Replacing an Mgate Card (NTRB18CA)
47
Section B: Connecting the Callpilot Server to the Switch
49
About the DS30X Cable
50
Connecting MPB16-4 Boards to Mgate Cards (NTRB18CA)
53
To Connect the DS30X Cable
56
Connecting the MPB96 Boards to Mgate Cards (NTRB18CA)
58
To Install the DS30X Cable for the MPB96 Board
60
Configuring the CS 1000 System
63
CS 1000 Hardware and Software Requirements
64
CS 1000 Configuration Checklist
65
To Provision the ELAN Subnet
68
Provisioning the ELAN Subnet
68
To Define the MGCR Parameter
70
Defining the Message Register for AML Message Tracing
70
To Configure the IP Addresses and Enable the Ethernet Interface
71
Configuring CS 1000 IP Addresses and Enabling the Ethernet Interface
71
To Modify the Customer Data Block
74
Defining Callpilot in the Customer Data Block
74
To Configure an ACD Agent Queue
79
Configuring the ACD Agent Queue
79
Configuring ACD Agents
81
To Configure Agents
82
To Enable the Card Slots
84
Enabling the Card Slots
84
To Create a Default ACD DN
85
Defining the Default ACD DN
85
To Configure a CDN Queue
86
Configuring CDN Queues for Messaging Services
86
Configuring Phantom Dns
88
Nortel 1000 Con?guration guide Applications Installation And Commissioning (148 pages)
Linux Platform Base
Brand:
Nortel
| Category:
Server
| Size: 2.79 MB
Table of Contents
Table of Contents
3
New in this Release
5
Security Hardening
5
Features
5
Installation Times
5
CLI Commands
6
Upgrade Procedure
6
Alarms
6
Screen Captures
6
Firewall Ports
6
Task Flow Diagrams
6
Other Changes
6
Revision History
7
How to Get Help
9
Getting Help from the Nortel Web Site
9
Getting Help over the Telephone from a Nortel Solutions Center
9
Getting Help from a Specialist by Using an Express Routing Code
10
Getting Help through a Nortel Distributor or Reseller
10
Introduction
11
Subject
11
Linux Base Overview
12
Key Features
12
Linux Base and Applications Installation and Upgrade Task Flow
13
Task Flows for Individual Servers
13
Task Flows for Common Combinations of Servers
21
ECM Upgrade Procedures
28
Install Nortel Linux Base
35
Prerequisites
35
Install the Linux Base Software on the IBM X306M and HP DL320 G4 Servers 37
37
Upgrade Nortel Linux Base
53
Prerequisites to Upgrade Nortel Linux Base
53
Nortel Communication Server 1000
53
Upgrading Nortel Linux Base
54
NN43001-315 02.09 29 October
55
Installation and Configuration of Applications on Linux Base
69
Prerequisites to Install and Configure Applications
70
Install the CS 1000 Applications
70
Installing the NRS Applications
71
Install the Element Manager Applications
82
Configuration for Network Routing Service or Element Manager Applications in ECM
99
CS 1000 on Linux Base
101
Linux Operating System and Distribution
101
Network and Firewall
102
Software Reliability
102
Linux Security Hardening
104
Patching
106
Software Exceptions
109
User Accounts and Access Control
109
Passwords
110
System Upgrades
115
Logging
115
Snmp
115
Disaster Recovery
116
Passthrough End User License Agreement
121
COTS Servers
123
HP DL320 G4 Server
123
HP DL320 G4 BIOS Settings
126
IBM X306M Server
131
IBM X306M BIOS Settings
134
Nortel Linux Base CLI Commands
139
Nortel 1000 Con?guration guide Manual (110 pages)
to MCS 5100 Converged Desktop Type 2
Brand:
Nortel
| Category:
Server
| Size: 1.74 MB
Table of Contents
Revision History
3
Procedure
3
Procedure
4
Table of Contents
5
Procedure
5
Procedure
6
How to Get Help
7
Finding the Latest Updates on the Nortel Web Site
7
Getting Help from the Nortel Web Site
7
Getting Help over the Telephone from a Nortel Solutions Center
7
Procedure
7
Getting Help from a Specialist by Using an Express Routing Code
8
Getting Help through a Nortel Distributor or Reseller
8
Procedure
8
Introduction
9
Subject
9
Applicable Systems
9
Procedure
9
Intended Audience
10
Conventions
10
Related Information
10
Converged Desktop Services
13
Contents
13
Introduction
13
How Converged Desktop Services Works
14
Operating Parameters and Feature Interactions
26
Call Walk-Throughs
27
Feature Requirements
29
Feature Implementation
30
Dialing and Numbering Plan Issues for the Mixed Network
30
Examples of Dialing and Numbering Plan Configuration for Mixed Networks
37
Contents
37
Introduction
37
Mixed Network Example: UDP
37
Mixed Network Example: CDP
42
CDS Configuration: Overview
47
Contents
47
Introduction
47
Configuration Notes
47
Description of the Network Configured in this Document
48
Nortel Communication Server
48
Configuring CS 1000
49
Contents
49
Before You Begin
49
CS 1000 SIP Configuration and UDP Location Dialing
49
Configuring SIP CDS on the Signaling Server
57
Configuring the Converged Desktop User
66
Configuring MCS 5100
67
Contents
67
Before You Begin
67
Implementation Summary
68
Implementation Details
68
Procedure 2 Adding the IP Address of the IP Telephony Node as an Authenticated Server
68
Configuring the SIP Gateway, Trunk, and Trunk Group
69
Configuring Number Qualifiers
74
Configuring a Route List
75
Configuring Routes for each Dialing Plan Entry
78
Configuring a Converged Desktop User
81
Configuring a Service Package
82
Configuring a Converged Desktop User in MCS 5100
83
Nortel 1000 Con?guration guide Installation And Commissioning Manual (108 pages)
ISDN Basic Rate Interface Installation and Commissioning
Brand:
Nortel
| Category:
Server
| Size: 3.23 MB
Table of Contents
Revision History
3
Table of Contents
5
Contents
7
About this Document
9
Subject
9
Applicable Systems
10
Intended Audience
11
Conventions
11
Related Information
11
Preparing for Installation
13
Contents
13
Preparing the Site
13
Unpacking and Inspecting
14
Taking Inventory
14
Installing ISDN BRI Hardware
15
Contents
15
Installing ISDN BRI Hardware for Line Applications
15
Procedure 1 Selecting the Card Slots
16
Procedure 2 Remove the Module Cover for Card Installation
20
Procedure 3 Installing the MISP
21
Procedure 4 Removing the MISP
21
Procedure 5 Installing the BRSC, SILC, and UILC
22
Procedure 6 Remove the BRSC, SILC, and UILC
23
Procedure 7 Connecting ISDN BRI Terminals to the System
23
Procedure 8 Connect the Modules to the MDF
24
Procedure 9 Cross-Connecting SILC And/Or UILC Ports to the Building Wiring
29
Procedure 10 Connecting the ISDN BRI Terminals to the DSL
36
Installing ISDN BRI Hardware for Trunk Applications
38
Procedure 11 Providing Clock Referencing on the SILC
39
Procedure 12 Connecting Clock Reference Cables
41
Preparing the System
47
Contents
47
Introduction
47
Verifying ISDN BRI Operation
47
Setting up ISDN BRI Test Terminals and Trunks
48
Procedure 13 Performing Acceptance Testing
48
Configuring ISDN BRI Hardware
53
Contents
53
Hardware Requirements
53
Configuring ISDN BRI Trunking with IP Expansion Cabinets or MG 1000S Systems
55
Installation Procedures
56
Procedure 14 Selecting the Card Slots
58
Procedure 15 Installing the MISP
59
Procedure 16 Removing the MISP
60
Procedure 17 Installing the Silcs and Uilcs
61
Procedure 18 Removing the SILC and UILC
64
Procedure 19 Installing the PRI Hardware
64
Procedure 20 Connecting System Cables to the Cross-Connect Terminal
66
Procedure 21 Cross-Connecting the Dsls at the Cross-Connect Terminal
70
Procedure 22 Connecting the Terminating Resistor to the SILC DSL
74
Procedure 23 Connecting the ISDN BRI Terminals to the DSL
76
Procedure 24 Initializing a Nortel Networks M5317TDX Terminal
80
Procedure 25 Connecting the System Cables to the Cross-Connect Terminal
82
Procedure 26 Cross-Connecting Dsls at the Cross-Connect Terminal
83
Nortel 1000 Con?guration guide Installation And Configuration Manual (118 pages)
Signaling Server
Brand:
Nortel
| Category:
Server
| Size: 2.43 MB
Table of Contents
Table of Contents
5
About this Document
9
Subject
9
Applicable Systems
9
Intended Audience
11
Conventions
11
Related Information
12
Overview
15
Contents
15
Description
15
Software Applications
16
Redundancy
19
Hardware Description
19
Stand-Alone Support for Meridian 1 and BCM Nodes
23
Planning and Engineering
25
Contents
25
Environmental Conditions
25
Grounding
26
Power
27
Redundancy
28
Scalability
30
Branch Offices
31
Hardware Installation
33
Contents
33
Introduction
33
Connecting and Powering up the Succession Signaling Server
44
Upgrading the Succession Signaling Server Memory
52
Software Installation
55
Contents
55
Introduction
55
Logging in to the Succession Signaling Server
78
Verifying a Successful Configuration
80
Testing the Leader Succession Signaling Server
80
IP Telephony Node Configuration
81
Contents
81
Introduction
81
IP Telephony Nodes
82
Element Manager
83
IP Telephony Configuration Procedures
84
Command Line Interface (CLI) Commands
87
Contents
87
Introduction
87
General Purpose IPL> Commands
88
File Transfer IPL> Commands
91
Reset IPL> Commands
91
Upgrade IPL> Commands
92
Internet Telephone Installer Password IPL> Commands
93
Enable IPL> Commands
95
Graceful Disable IPL> Commands
96
Forced Disable IPL> Commands
97
Patch IPL> Commands
98
Nortel 1000 Con?guration guide Fundamentals (130 pages)
Mini-Carrier Remote Fundamentals
Brand:
Nortel
| Category:
Server
| Size: 2.22 MB
Table of Contents
Table of Contents
3
New in this Release
5
Features
5
Other
5
Revision History
5
How to Get Help
7
Getting Help from the Nortel Web Site
7
Getting Help over the Phone from a Nortel Solutions Center
7
Getting Help from a Specialist by Using an Express Routing Code
8
Getting Help through a Nortel Distributor or Reseller
8
Introduction
9
Subject
9
Note on Legacy Products and Releases
9
Applicable Systems
9
Intended Audience
10
Conventions
10
Terminology
10
Related Information
11
Description
13
Contents
13
System Overview
13
Product Description
15
Physical Architecture
17
LMI/LMX Multi-I/O Cable Assembly
21
RMI Multi-I/O Cable Assembly
22
Functionality
23
Physical Description
32
Engineering Guidelines
34
Mechanical Overview
40
Power Requirement
43
Environmental Requirements
43
Safety Requirements
46
Installation and Configuration
47
Contents
47
Installation Overview
47
Quick Reference to System Installation
48
System Installation
50
System Configuration
67
Host MMI Interface
69
Maintenance
101
Contents
101
Introduction
101
Repair and Replacement
101
Maintenance Overview
102
MMI Diagnostic Tools
104
Fault Isolation/Correction Using MMI Maintenance Commands
105
Monitoring for Errors
108
Man-Machine Interface (MMI) Commands
115
Regulatory Approvals
119
Regulatory Notices
119
Pin-Outs
123
LMI Multi I/O Cable Assembly
123
T1 CSU Cable Kit Adapters
127
Nortel 1000 Con?guration guide Supplementary Manual (102 pages)
Nortel CallPilot: Supplementary Guide
Brand:
Nortel
| Category:
Software
| Size: 2.43 MB
Table of Contents
Table of Contents
3
How to Get Help
5
Finding the Latest Updates on the Nortel Web Site
5
Getting Help from the Nortel Web Site
6
Getting Help over the Phone from a Nortel Solutions Center
6
Getting Help from a Specialist by Using an Express Routing Code
7
Getting Help through a Nortel Distributor or Reseller
7
About this Document
9
Audience
9
Related Information
9
Overview
11
Prerequisites
15
Knowledge Requirements
15
Training
15
Capturing Integration Parameters
15
Establishing the System Baseline
17
CS 1000 Configuration
21
CS 1000 Configuration Procedures
21
Checking the System Status
21
Checking the Current IP Address of the CS 1000 (LD 117)
21
Defining a Default Gateway (LD 117)
22
Checking the Ethernet Interface Status of the CS 1000 (LD 137)
23
Enabling the Ethernet Interface on the CS 1000 (LD 137)
23
Checking the ELAN Status on the CS 1000 (LD 48)
24
Enabling the ELAN on the CS 1000 (LD 48)
24
Configuring Callpilot Resources on the CS 1000
25
Configuring the ELAN Subnet (LD 17)
26
Configuring the System Parameters (LD 17)
27
Defining Callpilot in the Customer Data Block (LD 15)
28
Configuring the Route Data Block
32
Configuring Automatic Call Distribution (LD 23)
33
Configuring ACD Agent Voice Ports for Callpilot (LD 11)
35
Configuring Card Slots
37
Enterprise: Common
37
Defining the Default Automatic Call Distribution DN (LD 23)
38
Configuring a CDN Queue (LD 23)
38
Configuring Attendant Consoles (LD 15)
40
Configuring a Phantom Superloop (LD 97)
41
Configuring Dummy ACD Dns (LD 23)
44
Provisioning Telephones
45
Saving CS 1000 Changes (LD 43)
48
Configuring Contact Center Resources on the CS 1000
49
Configuring the ELAN Subnet (LD 17)
49
Configuring System Parameters (LD 17)
51
Configuring Automatic Call Distribution for Contact Center (LD 23)
52
Configuring IVR Automatic Call Distribution for Contact Center (LD 23)
53
Configuring ACD Agent Voice Ports for Contact Center (LD 11)
54
Configuring a CDN Queue for Contact Center Manager (LD 23)
56
Provisioning Telephones for Contact Center
58
Saving CS 1000 Changes (LD 43)
61
Nortel 1000 Con?guration guide Configuration Manual (82 pages)
Voice Office Application Suite
Brand:
Nortel
| Category:
Gateway
| Size: 0.95 MB
Table of Contents
Configuration Guide
1
Installation and Configuration
1
Voice Office Application Suite
1
Table of Contents
3
Audience
7
Organization
7
Preface
7
Related Documentation
8
Chapter 1 Voice Office Configuration Requirements
9
Voice Office Configuration Requirements Voice Office Application Prerequisites
11
Implementation Workflow
11
Customizing the Voice Office Menu
13
Specifying the Language of the Voice Office User Interface
15
Enabling Communication between the Phones and Application Gateway
15
Enabling Automatic Dialing
18
Specifying a Source for Phone IP-To-DN Mappings
18
Deployment Notes
19
Configuring a Call Server or CSV Connection
19
CSV File Format Specifications
22
Synchronization Log Messages
22
Troubleshooting
24
Chapter 2 LDAP/CSV Directory Configuration
25
Express Directory Overview
26
Express Directory Features
27
Configuring Express Directory
29
Configuring the Application Gateway to Use LDAP Directories
29
Specifying LDAP Attributes for Voice Office Operations
32
Looking up Attributes in Your LDAP Directory
36
Configuring the Application Gateway to Use Directory Files in CSV Format
38
CSV File Format Specifications
40
Adding Dialing Rules
41
Synchronizing the Application Gateway with Your Directories
43
Chapter 3 Broadcast Server Installation
45
Overview of Broadcast Server
46
Network Deployment
47
Subscriber and Distribution List Source
48
Broadcast Server Operation with Clusters
49
Hardware and Software Overview
49
Software Server Requirements
50
Installing the Hardware and Software
50
Microsoft IIS Configuration
51
Broadcast Server Software Installation
53
Connecting the Application Gateway and Broadcast Server
54
Confirming Installation and Configuration
55
Troubleshooting
56
Installation and Startup
56
System Removal
56
Telephones
57
Workstation User Interface
58
Nortel 1000 Con?guration guide Library Reference Manual (70 pages)
Brand:
Nortel
| Category:
Server
| Size: 0.64 MB
Table of Contents
Table of Contents
3
New in this Release
5
Other
5
Revision History
5
How to Get Help
7
Getting Help from the Nortel Web Site
7
Getting Help over the Telephone from a Nortel Solutions Center
7
Getting Help through a Nortel Distributor or Reseller
8
Introduction
9
Subject
9
Applicable Systems
10
Intended Audience
10
Table 1
10
Conventions
11
Related Information
11
Introduction
13
Contents
13
About Nortel Documentation
13
Document Numbering System
13
Documentation Changes for CS 1000 Release
17
Contents
17
Obsolete Content
17
Technical Documents Introduced in CS 1000 Release 5.5
17
Technical Documents Renumbered And/Or with Title Changes in Cs 1000 Release 5.5
18
Technical Documents Renumbered and Title Changes in CS 1000 Release
18
Library Packages
19
Contents
19
Nortel Enterprise Multimedia Documentation CD-ROM
19
CS 1000 Release 5.5 Technical Document Library Listing
21
Contents
21
Detailed Technical Document Listing 23
23
Meridian 1 Small System Overview
25
Meridian 1 Small System Planning and Engineering
25
Meridian 1 Small System Installation and Commissioning
26
Meridian 1 Small System Maintenance
26
User Guide and Quick Reference Card Listing
39
Contents
39
Nortel Communication Server
39
Table of Contents
54
56 Merged And/Retired Technical Document Listing
56
Technical Technical
56
Document
56
Number Issue Final Issue Date Title
56
January 2002
56
General Maintenance
58
June 1999
58
April 2000
58
Installation and Maintenance
59
April 2000
59
And Maintenance
59
And Maintenance
61
Nortel Communication Server 1000
70
Library Reference
70
Copyright © 2007, Nortel Networks
70
Nortel 1000 Con?guration guide Integration Manual (68 pages)
Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide
Brand:
Nortel
| Category:
Server
| Size: 0.4 MB
Table of Contents
Table of Contents
3
New in this Release
5
Features
5
Other Changes
5
Introduction
7
MC 3100 and CS 1000 Deployment Overview
9
CS 1000 Engineering for MC 3100
9
CS 1000 Source Based Routing
13
SIP Gateway CLID Parameters Configuration
13
Mobile Prefix
15
Data Access Planning
15
CS 1000 Data Access Considerations
16
Licensing Requirements
16
Dialing Plans and Telephone Numbers
17
Service DN
18
Universal Extensions
19
Caller ID Table
19
Device Handoff Key Configuration in PBX Telephones
20
Callpilot MWI Configuration
23
MC 3100 and CS 1000 Integration
25
Prerequisites
27
Establishing the System Baseline
27
Checking the CS 1000 Release from Element Manager
29
Checking the CS 1000 Release from the Command Line
29
Integration Worksheet
30
MCG 3100 Configuration
37
CS 1000 Configuration
39
CS 1000 Licensing
41
Verifying Package Requirements
41
Verifying PCA Requirements
42
Nortel Mobile Communication 3100 Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide NN49000-315
42
October 2009
42
Configuring ISM Requirements
43
Printing System License Limits
43
NRS Configuration
45
Configuring Gateway Endpoints on the NRS
46
Adding an NRS Routing Rule
47
Adding a User Endpoint
49
NN49000-315 02.01 2 October
52
CS 1000 Configuration for Client Support
53
Configuring Features and Keys
54
Configuring the Device Handoff Key
55
Configuring the TSC Steering Codes
56
Configuring Dial Plan Parameters
56
Configuring the Digit Manipulation Index
58
Configuring a Route List Index
59
Configuring Call Forward no Answer
59
MCC 3100 Configuration
61
Autoconfiguration Settings
62
Nortel 1000 Con?guration guide Installation Manual (62 pages)
DECT Messaging
Brand:
Nortel
| Category:
PBX
| Size: 0.76 MB
Table of Contents
Understanding Dect Messaging
7
Revision History
3
About this Guide
5
Table of Contents
7
Introduction
7
Architecture
8
Messaging Server
8
SNPP Interface
9
TAP Interface
10
Web Application
10
External Applications
10
Protocols and External Interfaces
10
LAN Access Protocols
11
Protocols for External Paging Systems
11
DECT Messaging Web Architecture
11
DECT Messaging System Architecture
11
Handsets
12
DECT Messaging Dongle
12
Installing the Dect Messaging Software
13
Introduction
13
Installation Requirements
14
Installing the DECT Messaging System
15
Installing the Serial Port File
20
Checking the Installation
20
Uninstalling the DECT Messaging System
21
Using the Dect Messaging System
23
Setting up the DECT Messaging User Interface
24
Messages
25
Receiving Messages on a Handset
26
Incoming Message Priority
26
Storing Messages
29
How to Read a Message
30
How to Delete a Message
30
Sending Messages
31
Sending Messages to a Handset
31
How to Send a Message from a Handset
31
How to Send a Message from a PC
34
Message Handling
37
Acknowledgement Message Description
37
TAP Protocol
38
SNPP Protocol
38
Configuring the Software
41
Configuring the DECT Messaging System
41
Configuring System Properties Files
42
Configuring System Data
47
Configuring SNPP and TAP
49
Changing Web Interface Security
50
Post Installation Testing
50
Recommended Modem Settings
50
Subscribe the Handsets to the System Cards
51
Options 51C - 81C
51
Option 11C
53
Option 11C Mini
54
Succession CSE 1000 Release 1.1
55
Nortel 1000 Con?guration guide User Manual (70 pages)
Optivity Telephony Manager Desktop
Brand:
Nortel
| Category:
PBX
| Size: 1.07 MB
Table of Contents
Title Page
1
Revision History
3
Table of Contents
5
About this Document
7
Using Desktop Services
9
User Login Page
9
Desktop Services Main Page Layout
11
My Profile Page
12
Telephone Pages
13
Telephone - General Page
15
Current Configuration/Pending Changes
16
Telephone Troubleshooting Page
22
Telephone - Keys Page
23
IP Phone Key Expansion Module (KEM)
27
Changing a Key
29
Telephone - Features Page
42
Telephone - Details Page
43
Change Confirmation Pages
44
Telephone Change Procedure
46
Telecom Billing System Web Reporting
49
Overview
49
Accessing TBS Web Reports
49
TBS Web Reports
50
Filters and Configurations
52
TBS Web Reporting Sample Reports
53
Extension Summary Report
54
Extension Detail Report
54
Authorization Code Detail Report
55
Extension Roll-Up Report
56
Authorization Code Roll-Up Report
57
Frequently Called Numbers Report
58
Frequently Called Locations Report
59
Area Code Summary Report
60
Trunk Utilization Report
61
Trunk Diagnostic Report
62
Terms You Should Know
65
Index
67
Nortel 1000 Con?guration guide User Manual (54 pages)
IP Phone 2007 Call Center
Brand:
Nortel
| Category:
Server
| Size: 1.36 MB
Table of Contents
Revision History
3
Table of Contents
5
About the IP Phone 200
7
Basic Features
7
Telephone Controls
9
Telephone Display
13
Application Area
13
Tools/Navigation Area
14
Touch Panel
16
Calibrate the Touch Panel
16
Stylus
16
Cleaning the Telephone Screen
16
Enter and Edit Text
17
Enter Text Using the Telephone Dialpad
17
Edit Text Using the Soft Keys
18
Enter Text Using the Pop-Up Keyboard
18
Enter Text Using the USB Keyboard
19
Agent and Supervisor Features
20
Agent Login
20
Login with Agent ID and Multiple Queue Assignments
21
Agent ID and MQA Login Options
22
Default Login
24
Agent Logout
25
Agent Features
26
Answer ACD Calls
26
Use Force Call
27
Use Activity Code
28
Use Emergency
29
Use Not Ready
29
Place or Answer Non-ACD Calls
30
Contact the Supervisor
31
Supervisor Features
33
Use Answer Agent
33
Use Agent Key
34
Use Answer Emergency
34
Use Call Agent
35
Use Interflow
35
Use Night Service
36
Observe
37
Display Queue
37
Display Agent Status
39
Terms You Should Know
41
Regulatory and Safety Information
47
Other
49
Denan Regulatory Notice for Japan
49
Index
51
Nortel 1000 Con?guration guide Fundamentals (56 pages)
Microsoft Exchange Server 2007 Unified Messaging
Brand:
Nortel
| Category:
Server
| Size: 1.24 MB
Table of Contents
Table of Contents
3
New in this Release
5
Other
5
Revision History
5
How to Get Help
7
Contents
7
Getting Help from the Nortel Web Site
7
Getting Help over the Telephone from a Nortel Solutions Center
7
Getting Help from a Specialist by Using an Express Routing Code
8
Getting Help through a Nortel Distributor or Reseller
8
Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging
9
Overview
9
Multiple Microsoft Exchange Unified Messaging Servers on a Single Network
11
Operational Considerations
12
Microsoft Exchange Unified Messaging Operational Characteristics
13
CS 1000 Set Configuration
14
SIP Provisioning Guidelines
14
Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging
17
Configure a New User Mailbox for Microsoft Exchange Unified Messaging
18
Enable a New User Mailbox for Use with Microsoft Exchange Unified Messaging
22
Configure a New Dial Plan for Microsoft Exchange Unified Messaging
25
Configure the Operator Assistance Feature
30
Install Geomant Message Waiting Indicator (MWI) Application
33
Installation of Multiple MWI Applications
34
Configure Geomant Message Waiting Indicator (MWI) Application
34
Additional Notes on Configuring CS1000 for MWI
38
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager
38
Configure a Node in Element Manager for Use with Microsoft Exchange Unified Messaging
38
Nortel Communication Server 1000
38
NN43001-122 02.04 24 October
39
Configure Subscriber Access, Auto Attendant, and MWI DN Information
40
Configure Information for the MWI Application DN
43
Select MWI Dial Plan Type
43
Voice Mail Softkeys Configuration
44
Allowing Calling Party Numbers to Update While Leaving Message
44
Disable a User Mailbox
45
Remove a User Mailbox
47
Remove a Dial Plan
49
Disable Operator Assistance Feature
50
Remove Operator Assistance Feature
51
Disable MWI Service for a User Phone Set
52
Nortel Communication Server 1000
52
NN43001-122 02.04 24 October
52
Nortel 1000 Con?guration guide Overview (46 pages)
Nortel Networks Communication Server Overview
Brand:
Nortel
| Category:
Server
| Size: 1.46 MB
Table of Contents
Revision History
3
Table of Contents
5
About this Document
7
Subject
7
Applicable Systems
8
Intended Audience
8
Conventions
8
Related Information
8
Description and Features
11
Contents
11
Introduction
12
Migrating to an IP Telephony Network
12
Features
14
Capacity
14
Flexibility and Redundancy
14
Software Applications
15
Enhanced System Management
18
Terminal Equipment
19
Interworking/Interoperability
22
System Architecture
23
Contents
23
Hardware Architecture
24
Call Server
26
Small System Controller Card
26
Signaling Server
27
Media Gateway 1000S
29
Ethernet Switch (Customer-Supplied)
30
Power over LAN (Optional)
30
Infrastructure
30
Software Architecture
31
Centralized Automatic Software Upgrade
31
Centralized Upgrade
31
Centralized Patching
31
File Uploading
31
Patching Implementation
31
Configuration Options
33
Contents
33
Introduction
33
Single Campus Deployment
35
Multiple Buildings in a Campus
37
Multiple Sites
38
Routing to and from Local Branch Offices
39
Distributed Call Servers
40
Reliability Strategies
41
IP Telephony Node Configuration
43
Standard 3.00 August
44
Nortel 1000 Con?guration guide Release Note (44 pages)
Application Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 0.35 MB
Table of Contents
Table of Contents
3
Upgrading the Application Gateway
5
Upgrading to Release 6.1 from Release 6.0
5
Upgrading from Release 6.1 to 6.1.X
7
Upgrading Broadcast Server
7
Upgrading the Smart Agent Client
8
When Upgrading the Application Gateway Via an ISO File
8
New Features and Changes in Release 6.1
9
Support for Communication Server 1000 Release 5.0
9
Daylight Savings Time Changes
10
Application Gateway 2000
10
Licensing
11
How Licensing Works
11
Voice Office Applications
13
Smart Agent Integration with Outlook Contacts
14
Smart Agent Support for E.164-Compliant Phone Numbers
16
Smart Agent Support from Web and Windows Applications
17
Product Documentation
18
Voice Office Application Suite Overview
18
Application Gateway Capacity
19
Important Security Information
20
Network and Configuration Requirements
21
Customer Network Quality Level
21
Minimum Requirements for IP Phones
21
Deployment and Operation Notes
21
Licensing of IP Phones
21
General
21
Visual Voicemail
24
Zone Paging
24
Broadcast Server
25
Known Issues
27
Voice Office Application Suite
27
Broadcast Server
28
Express Directory
29
Smart Agent
31
Visual Voicemail
32
Zone Paging
33
Guest Services
34
Application Gateway
34
Issues Fixed in this Release
36
Fixed in Release 6.1.0.409
36
Fixed Prior to Release 6.1.0.409
36
Design Studio Usage Notes
37
Unsupported Software Features
38
Transformation Issues
39
User Interface and Operation Issues
39
Additional Documentation
41
Contacting Support
41
Nortel 1000 Con?guration guide Hardware Installation Manual (50 pages)
Application Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 0.86 MB
Table of Contents
Table of Contents
3
Audience
5
Organization
5
Conventions
6
Related Documentation
6
Online Documentation
7
Chapter 1 Application Gateway Overview
9
Power
10
Cooling
10
Card Slots
10
Connectors
10
Front Connectors and Media Drives
11
Rear Connectors and Ports
12
Serial Ports
13
Chapter 2 Planning and Engineering
15
Environmental Conditions
15
Grounding
16
Power
17
Readiness Checklist
19
Chapter 3 Hardware Installation and Initial Configuration
20
Materials Required
20
Upgrading the Application Gateway Memory
22
Preparing for Rack Mounting
23
Rack Mounting
25
Rack Mounting
26
Connecting and Powering up the Application Gateway
29
Alternate Procedure if Using a Crossover Cable
35
Installing Licenses
37
Figure
37
Connect Application Gateway Interface 1 (P2) to the Server-Side
37
Network, Directly or Indirectly
37
Third-Party Software
38
Appendix
39
A Upgrading Memory
39
Preparation
39
Appendix A Upgrading Memory
40
Application Gateway
47
Nortel 1000 Con?guration guide Release Note (34 pages)
Application Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 0.48 MB
Table of Contents
Table of Contents
3
New Features in Release 6.0
5
Voice Office Application Suite Enhancements
5
Increased Application Support for Nortel IP Phones
6
Voice Office Language Support
6
Broadcast Server Improvements
7
Broadcasts and Pages Across Multiple Application Gateways
7
Improved Support for Directories in CSV Format
8
Open XML API for Developing Automated Alerting Applications
8
Click-To-Call" with the New PC-Based Smart Agent
9
Guest Services
10
Improved Application Gateway Logging
11
Voice Office Application Suite Overview
11
Application Gateway Capacity
12
Transformed Applications
12
Important Security Information
13
Network and Configuration Requirements
14
Customer Network Quality Level
14
Minimum Requirements for IP Phones
14
Deployment and Operation Notes
14
Licensing of IP Phones 1120E, 1140E, and 2007
14
IP Phone 2007 XAS/GXAS Mode Impact on Licensing
15
General
16
Visual Voicemail
18
Zone Paging
18
Broadcast Server
19
Known Issues
20
Voice Office Application Suite
20
Broadcast Server
21
Express Directory
22
Smart Agent
23
Visual Voicemail
24
Zone Paging
25
Application Gateway
26
Guest Services
26
Issues Fixed in this Release
27
Design Studio Usage Notes
29
Unsupported Software Features
29
Transformation Issues
29
User Interface and Operation Issues
30
Additional Documentation
32
Contacting Support
32
Application Gateway Release Notes
34
Nortel 1000 Con?guration guide User Manual (44 pages)
IP Phone 2002 Call Center
Brand:
Nortel
| Category:
Server
| Size: 1.36 MB
Table of Contents
Revision History
3
Table of Contents
5
About the Phone
7
Basic Features
7
Telephone Controls
9
Telephone Display
14
Agent and Supervisor Features
15
Logging in an Agent
15
Logging in with Agent ID and Multiple Queue Assignments
16
Using Agent ID and MQA Login Options
17
Using Default Login
19
Logging out an Agent
20
Agent Features
21
Answering ACD Calls
21
Using Force Call
22
Using Activity Code
23
Using Emergency
24
Using Not Ready
24
Placing or Answering Non-ACD Calls
25
Contacting Your Supervisor
26
Supervisor Features
29
Using Answer Agent
29
Using the Agent Key
30
Using Answer Emergency
30
Using Call Agent
31
Using Interflow
31
Using Night Service
32
Observing a Call
33
Accessories
34
Nortel IP Phone Key Expansion Module (KEM)
34
Terms You Should Know
35
Index
41
Nortel 1000 Con?guration guide Overview Manual (35 pages)
Pre-Installation
Brand:
Nortel
| Category:
PBX
| Size: 0.9 MB
Table of Contents
Revision History
3
Table of Contents
5
Chapter 1: About this Guide
7
Where to Start
7
Denan Regulatory Compliance (Japan Only)
7
Chapter 2: Pre-Installation Activities and Checklists
9
Required Tools
9
Required Documents
9
Installation Checklists
10
Site Inspection Checklist
10
Site Preparation
10
Pre-Installation Checklist
11
Chapter 3: Installation Task Overview
13
Appendix A: Installing HMS 400 in Place of Meridian Mail HVS
15
Programming Ports on the CS1000
15
Feature Differences between HMS and HVS
15
Appendix B: Post-Installation Tracking and Testing
19
Site Identification
19
General System Information
19
HMS400 Information
20
Channel Extension Numbers (DN)
20
M1 Programming Check
20
Guest Voicemail Test Script
21
Check in
22
Check out
22
Leave & Retrieve Voice / Text Message
23
Guest Mailbox Features
26
Office Voicemail Test Script
26
Auto Wakeup Test Script
27
Minibar Entry System
28
Auto Attendant Test Script
29
Telephone UI Menu
31
Room Status Test Script
31
Sign off
32
Nortel 1000 Con?guration guide Integration Manual (32 pages)
Gateway
Brand:
Nortel
| Category:
Network Router
| Size: 0.38 MB
Table of Contents
Table of Contents
3
Audience
5
Organization
5
Conventions
6
Related Documentation
6
Chapter 1 Overview
7
Voice Office
8
Transformed Applications
9
Security
9
Deployment Planning
10
Network Impacts
11
Chapter 2 Security Planning
13
Application Gateway Security Overview
13
General Security Issues
15
Application Gateway Security Solutions
17
Authentication
17
Secure Socket Layer
18
Cookies and Secure Cookies
19
Other Security Features
19
Chapter 3 Deployment Planning
21
Overview
21
The Application Gateway Pre-Installation Checklist
22
Considerations for Integrating the Application Gateway into an IP Phone Enterprise
22
Location of Call Servers, IP Phones, and LDAP Servers
23
Location of Web/Intranet Content
23
Administration and Redundancy Requirements
23
Relative Performance of Network Segments
24
Quality of Service (Qos)
24
Sample Configurations
25
Nortel 1000 Con?guration guide Release Note (21 pages)
software release 2.0.7.8
Brand:
Nortel
| Category:
Switch
| Size: 0.16 MB
Table of Contents
Statement of Conditions
2
Upgrading Your Software
4
Flash Commands
11
Known Issues
18
Related Publications
19
Hard-Copy Technical Manuals
20
How to Get Help
20
Nortel 1000 Con?guration guide Quick Start Manual (14 pages)
Application Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 0.21 MB
Table of Contents
Quick Start Guide
1
Installation and Configuration
1
Table of Contents
3
Introduction
3
Obtain a Keycode License
4
Install the Application Gateway Hardware
5
Configure the Application Gateway
7
Configure Applications
9
Nortel 1000 Con?guration guide Quick Start Manual (10 pages)
Installation and Configuration Application Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 0.15 MB
Table of Contents
Quick Start Guide
1
Installation and Configuration
1
Obtain a Keycode License
4
Install the Application Gateway Hardware
5
Configure the Application Gateway
6
For more Information
8
Nortel 1000 Con?guration guide Pre-Installation Instructions (12 pages)
Application Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 0.08 MB
Nortel 1000 Con?guration guide Brochure (4 pages)
Screen-Based Console for Nortel CS1000
Brand:
Nortel
| Category:
Software
| Size: 0.22 MB
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