To Create A Default Acd Dn; Defining The Default Acd Dn - Nortel Meridian 1000 Configuration Manual

January 2007

Defining the default ACD DN

Introduction
Before you configure the CDN queue, define the default ACD DN that needs to be
referenced in the CDN. During normal operation, the CDN is in control mode, and
callers are queued to be routed and then answered by CallPilot services. Under error
conditions (for example, if the AML link is down), the CDN operates in default
mode and calls are routed to the default ACD DN defined for the CDN. This section
describes how to set up the default ACD DN so that these calls are handled by the
attendant.
For the attendant to process incoming calls to CallPilot when the CDN is in default
mode, define a dummy ACD DN and set it to night call forward to the attendant.

To create a default ACD DN

1 Load overlay 23.
2 For each prompt listed below, enter the response indicated. For those prompts
that are not listed, you can accept the default by pressing Enter.
Prompt Response
REQ NEW
TYPE ACD
CUST 0
ACDN
MWC
MAXP 1
NCFW 0
<Enter>
REQ ****
Communication Server 1000 Meridian and CallPilot Server Configuration
Description
Customer number (0–99)
xxxx The ACD DN. Enter this DN as the DFDN in the CDN
configuration.
NO Message Waiting Center. Set to NO.
This indicates that there are no agents in this queue and it
is, therefore, a dummy queue.
Night call forward to the attendant.
Press Enter until you reach the end of the overlay (the
REQ prompt).
Exits the overlay.
Configuring the CS 1000 system
85