Network Automatic Call Distribution; Pilot Dn - Nortel 1000 Features And Services Fundamentals

548 Collect Call Blocking
If some of the mail boxes are allowed to receive collect calls, this may be a
problem. A possible solution is to configure two ACD queues on the system
to access Meridian Mail. One queue would have collect calls allowed and
the second queue would have collect calls denied.

Network Automatic Call Distribution

The answer signal returned to the CO for a network ACD call from a route
with CCB enabled is determined by the source ACD queue. If the source
ACD queue has CCB enabled, the CCB answer signal is returned in place
of the regular answer signal.

Pilot DN

If an incoming DID or CO call has CCB enabled and is routed to a pilot
DN, the answer signal returned to the CO is determined by the CCB
configuration of the terminating station.
Private Line Service
If an incoming DID or CO call from a private line trunk terminates on a set
with a CCBA Class of Service, the CCB answer signal is provided in place
of the regular answer signal.
Recorded Announcement
A Recorded Announcement (RAN) route is defined as having CCBA YES or
NO, which is used if Coordinated Dialing Plan (CDP) or ACD queues were
not used to get to the RAN route. If the call is routed through ACD/CDP to
terminate on RAN, the CCB treatment will depend upon the CCB data of the
ACD/CDP, and not of the RAN route.
Tandem to Unsupervised Trunk
If an incoming DID or CO call tandems to an unsupervised trunk before
it terminates, the answer signal is sent by timeout. Therefore, any CCB
tandem calls made to unsupervised trunks will not have the CCB answer
signal sent until the timeout occurs.
Trunk Hook Flash
If a station activates Trunk Hook Flash (THF) while the CCB answer signal
is being sent, THF activation is ignored.
Feature packaging
Collect Call Blocking (CCB) package 290 must be provisioned to activate
this feature.
Copyright © 1994–2008, Nortel Networks
.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008