Logging In With Agent Id And Multiple Queue Assignments - Nortel 1000 User Manual

Agent and Supervisor features
Logging in with Agent ID and Multiple
Queue Assignments
A Multiple Queue Assignment (MQA) login involves entering a four-digit
Agent ID and up to five ACD Directory Numbers (DN), with the option of
adding a Supervisor ID and up to five Priority values.
Choose one of the following login procedures:
• "Using Agent ID and MQA login options" on page 17
• "Using Default Login" on page 19
16
5. To join the ACD queue, choose one of
the following:
— Press the
— Press the
6. If you use a headset and Handset On-
Hook Means Log out (HOML) is set to
No by your administrator, then do the
following:
a. Press the
the handset in the cradle to receive
calls on your headset.
b. Press the
"On-hook default path" to "Headset
Enabled".
Note: If HOML is set to Yes, replace the
handset to log out of the queue.
InCalls key.
NotReady key.
Headset key and replace
Services key. Change the