Agent features
Contacting your supervisor
Use the Supervisor feature to talk to your supervisor in the following
ways:
•
"To answer a call from your supervisor:" on page 26
•
"To answer a call from your supervisor when on another call:" on
page 26
•
"To place a call to your supervisor:" on page 27
•
"To conference in your supervisor during a call in progress:" on
page 27
•
"To transfer a call to your supervisor during a call in progress:" on
page 27
To answer a call from your supervisor:
To answer a call from your supervisor when on another call:
(Hold)
26
When the LCD next to the
flashes, press the
Note: The LCD remains lit as long as
you are on the call.
The LCD next to the Supervisor key flashes
and a buzzer sounds.
1. Press the
Hold
on hold.
Supervisor
Supervisor
key.
key to put the current call
key