Agent Features; Answer Acd Calls - Nortel 1000 User Manual

Agent features

Agent features
The following sections describe features available to Agents:
•

Answer ACD calls

• Activity code
• Call Forcing
• Emergency
• Not Ready
• Answer or Place Non-ACD calls
• Contact the Supervisor
Answer ACD calls
Use the Incalls key to answer the next queued ACD call on the primary
DN. The Incalls key is located in the lower right-hand corner of the
programmable line/feature keys.
To answer the call
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When the Incalls
Incalls soft key.
soft key flashes, tap the