Nortel Phase 0 User Manual
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Nortel Phase 0 User Manual

Nortel Phase 0 User Manual

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Nortel Communication Server 1000
IP Phone 2004
User Guide

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  • Page 1 Title page Nortel Communication Server 1000 IP Phone 2004 User Guide...

  • Page 3: Revision History

    Pre-Shared keys. LOGOs and copyright data were updated. Document feedback link added to back page. August 2005 Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 4.5. February 2005 Standard 5.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones.
  • Page 4 Revision history June 2001 Standard 1.00.

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 2004 ..... 11 IP Phone 2004 models ......12 Basic features .
  • Page 6 Contents Viewing telephone information ..... 36 Configuring call log options ......37 Configuring the Callers List log .
  • Page 7 Contents Using Timed Reminder Recall ......63 Using Attendant Recall ......64 Using Call Park .
  • Page 8 Contents Using Centrex/Exchange Line Switchhook Flash ..88 Charging a call or charging a forced call ....89 Using Enhanced Override .
  • Page 9 Contents Accessing External Server Applications ... . . 124 Flexible Feature Codes (FFC) ..... . 125 Accessories .
  • Page 10 Contents...

  • Page 11: About The Nortel Ip Phone 2004

    About the Nortel IP Phone 2004 About the Nortel IP Phone 2004 The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: All features are not available on all telephones. Consult your system administrator to verify which features are available for your use.

  • Page 12: Ip Phone 2004 Models

    About the Nortel IP Phone 2004 IP Phone 2004 models There are three models of the IP Phone 2004, referred to as Phase 0, Phase 1, and Phase 2. The higher level models have some features that are not available on the lower level models. To determine the model of your phone, turn the phone over and locate the label containing the product code (NT code).
  • Page 13 About the Nortel IP Phone 2004 — Message (Inbox) — Outbox/Shift — Services — Expand to PC • four call processing fixed keys: — Hold — Goodbye — Handsfree — Mute • shared LAN access with a PC • headset jack with On/Off key •...

  • Page 14: Telephone Display

    About the Nortel IP Phone 2004 Telephone display The LCD screen on the IP Phone 2004 has three display areas: • The upper display area is for user-defined feature key labels. • The middle display area is for single-line information such as caller...

  • Page 15: Telephone Controls

    About the Nortel IP Phone 2004 Figure 3: IP Phone 2004 Telephone controls Note: Some IP Phone 2004 phones are equipped with optional key caps. Text in parenthesis indicates labels appearing on the key caps. For example, (Services). Use the...
  • Page 16 About the Nortel IP Phone 2004 Use the Primary Directory Number (DN) to access a single line and activate on-hook dialing. Programmable line (DN)/feature keys extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the line is active.
  • Page 17 About the Nortel IP Phone 2004 Press the Services key and use the navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — OnHook Default Path — Call Timer —...
  • Page 18 Press the Outbox/Shift key to toggle between two feature key pages and to (Shift) access an additional six lines/features and an additional 24 lines on the Nortel IP Phone KEM. Press the Directory key to access directory services. (Directory)

  • Page 19: Call Features And Flexible Feature Codes

    About the Nortel IP Phone 2004 Soft keys (self-labeled) are located below the LCD display screen. The LCD label above the key changes based on the active feature. Note: When a triangle appears before a soft key label, the feature is active.

  • Page 20: Security Features

    About the Nortel IP Phone 2004 Security features This section describes the following features, which are designed to enhance the security of your IP Phone 2004: • Secure communication • Managing your Station Control Password Secure communication Your IP Phone 2004 supports secure communication using SRTP and a Pre-Shared Key (PSK) media encryption feature.
  • Page 21 About the Nortel IP Phone 2004 3. Press the Select soft key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight Password. 6. Press the Select soft key. 7. Use the dialpad to enter the new password.
  • Page 22 About the Nortel IP Phone 2004 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter soft key. 5. Press the...

  • Page 23: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2004 using the following methods in conjunction with each other: • Enter and edit text using the telephone dialpad • Edit text using the soft keys Entering text using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory, Redial List and Callers List.
  • Page 24 Entering and editing text 6. Press the Left/Right navigation keys to move to a specific symbol. 7. Press the Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes. Table 2 describes the soft key editing functions on the IP Phone 2004. Table 2: Editing soft key description Soft key Description...

  • Page 25: Connecting The Components

    Connecting the components Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
  • Page 26 Connecting the components Figure 4 shows connections on the IP Phone 2004. Figure 4: IP Phone connections...

  • Page 27: Configuring Options

    Configuring options Configuring options The IP Phone 2004 Services menu lists the following submenus: • Telephone Options menu enables you or your system administrator to configure telephone preferences. • Password Admin menu enables you or your system administrator to change the Station Control Password. •...
  • Page 28 Configuring options Note: When an option has a sublist, an ellipsis (...) appears after the option. To use the Telephone Options menu: 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Telephone Options. 3.

  • Page 29: Adjusting The Volume

    Configuring options Adjusting the volume To adjust the volume, press the Services key and select Volume adjustment… from the Telephone Options menu. Select Ringer, Handset, Handsfree, Headset, or Buzzer. To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: —...

  • Page 30: Adjusting The Display Screen Contrast

    Telephone Options menu. Note: If you have a Nortel IP Phone KEM attached to your telephone, adjusting the telephone’s LCD display screen contrast also adjusts the display screen contrast configuration for the IP Phone KEM. To adjust the display screen contrast: 1.

  • Page 31: Selecting Date/Time Format

    Configuring options 2. Choose one of the following: — Press the Select soft key to save the desired language and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Selecting date/time format Several date/time formats are available. Formats are based on the 12-hour and 24-hour clocks.

  • Page 32: Enabling/Disabling Call Timer

    Configuring options To enable OnHook Default Path: 1. Press the Up/Down navigation keys to highlight one of the following: — Handsfree enable — Headset enable 2. Choose one of the following: — Press the Select soft key. — Press the Cancel soft key to keep existing configurations.

  • Page 33: Using Display Diagnostics

    Configuring options Using Display Diagnostics The Display diagnostics option tests the telephone’s display screen and indicator lights.To access display diagnostics, press the Services and select Display Diagnostics from the Telephone Options menu. To select Display diagnostics: 1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

  • Page 34: Choosing A Ring Type

    Configuring options 2. Choose one of the following: — Press the Select soft key to save the tone selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Choosing a ring type The Ring type…...

  • Page 35: Changing Feature Key Labels

    Configuring options Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the Services key and select Change feature key labels...

  • Page 36: Viewing Telephone Information

    Configuring options To restore feature key labels, press the Services key and select Change feature key labels from the Telephone Options menu. 1. Press the Select soft key. 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a.

  • Page 37: Configuring Call Log Options

    Configuring options To view telephone information: 1. Press the Up/Down navigation keys to scroll through the list to view telephone information. 2. Press the Cancel soft key to return to Telephone Options menu. Configuring call log options Use the call log option to configure the following preferences: •...

  • Page 38: Configuring New Call Indication

    Configuring options 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls. 4. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.

  • Page 39: Configuring Preferred Name Match

    Configuring options 4. Press the Select soft key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — New call indication off — New call indication on 6. Choose one of the following: — Press the Select soft key to save the configuration.

  • Page 40: Configuring Area Code Set-Up

    Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Preferred name match on — Preferred name match off 4. Choose one of the following: — Press the Select soft key to save the configuration.
  • Page 41 Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. 5. Use the dialpad to enter the number at the prompt.

  • Page 42: Configuring Name Display Format

    Configuring options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. 5. Use the dialpad to edit the number. 6.
  • Page 43 Configuring options To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format. 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: —...

  • Page 44: Making A Call

    Making a call Making a call This section describes features associated with making a call. You can make a call from an IP Phone 2004: • “Using off-hook dialing” on page 44 • “Using on-hook dialing” on page 45 • “Using Handsfree dialing”...

  • Page 45: Using On-Hook Dialing

    Making a call 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the Goodbye key. (Goodbye) Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset. 1.

  • Page 46: Using Handsfree Dialing

    Making a call Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. 1. Press the Handsfree key.

  • Page 47: Using The Directory Applications

    Making a call To switch from handsfree to Handset mode: Lift the handset. To switch from Handset mode to Handsfree mode: 1. Press the Handsfree key. 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack or the handset jack.

  • Page 48: Making A Call Using Corporate Directory

    Making a call • “Making a call using Personal Directory” on page 49 • “Making a call using the Callers List” on page 50 • “Making a call using Redial List” on page 51 Making a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names.

  • Page 49: Making A Call Using Personal Directory

    Making a call To scroll to a specific number: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Corporate Directory. 2. Choose one of the following: — Press the Dial soft key to dial the resulting number.

  • Page 50: Making A Call Using The Callers List

    Making a call Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use Callers List, press the Directory and select Callers...

  • Page 51: Making A Call Using Redial List

    Making a call Making a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use Redial List, press the Directory and select Redial List. For information on how to configure and use Redial list, refer to “Using Redial List”...
  • Page 52 Making a call 3. Lift the Handset when the called party answers or, if in Handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the Clear soft key.

  • Page 53: Using Autodial

    Making a call Using AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word “Autodial” next to the appropriate key.

  • Page 54: Using Ring Again

    Making a call 2. Press an AutoDial key in the upper display area to display the number associated with that key. To use AutoDial: 1. Lift the handset. 2. Press an AutoDial key in the upper display area to dial the number associated with that key.

  • Page 55: Using Redial

    Making a call To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2. 2. Press the Ring Again soft key to automatically dial the number.

  • Page 56: Using Speed Call

    Making a call 2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed). Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one- two- or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

  • Page 57: Using System Speed Call

    Making a call 2. Press the Speed Call Controller soft key. 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1.

  • Page 58: Using Hot Line

    Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Press Hot Line to automatically dial the number. Using Intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.
  • Page 59 Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the Hold key to put the current (Hold) call on hold. — Press the Goodbye key to end the call.

  • Page 60: Answering A Call

    Answering a call Answering a call Each incoming call causes the telephone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...

  • Page 61: While On An Active Call

    While on an active call While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 61 • “Transferring a call” on page 62 • “Using Timed Reminder Recall” on page 63 •...

  • Page 62: Transferring A Call

    While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds.

  • Page 63: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer soft key. The call is put on hold.

  • Page 64: Using Attendant Recall

    While on an active call 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and...
  • Page 65 While on an active call To park a call on the System Park DN or your own DN: During an active call, press the Park soft key twice. Note: By default, the call is parked on your DN unless a System Park enabled to automatically park calls on the system.
  • Page 66 While on an active call 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4. 4. Choose one of the following. —...

  • Page 67: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 1.

  • Page 68: Tracing A Malicious Call

    While on an active call 2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature.

  • Page 69: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 69 • “Using Call Pickup” on page 70 • “Using Call Waiting” on page 71 Using Automatic Answerback When the Automatic Answerback feature is active, your telephone automatically answers in Handsfree mode after one ring;...

  • Page 70: Using Call Pickup

    Incoming calls Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group. To answer a call in your own call pickup group: 1. Lift the handset. 2.

  • Page 71: Using Call Waiting

    Incoming calls 2. Choose one of the following: — Press the DN Pickup key. — Enter the Pickup Directory Number FFC. 3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the...
  • Page 72 Incoming calls To return to the first telephone call: 1. Choose one of the following: — Press the Hold key to put the (Hold) second call on hold. — Press the Goodbye key to end the second call. (Goodbye) 2. Press the line (DN) key associated with the first call.

  • Page 73: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 73 • “Using Internal Call Forward” on page 74 • “Using Remote Call Forward” on page 75 •...

  • Page 74: Using Internal Call Forward

    While away from your desk To deactivate Call Forward: Choose one of the following: • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate To reinstate Call Forward to the same number: Press the Forward soft key twice.

  • Page 75: Using Remote Call Forward

    While away from your desk 3. Press the Internal Call Forward key. To deactivate Internal Call Forward: Choose one of the following: — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC.
  • Page 76 While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key.

  • Page 77: Securing Your Telephone

    While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After hearing the dial tone, dial your DN. 6. Press the key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone.
  • Page 78 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key. — If dialing the FCC remotely, dial your To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 79: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 79 • “Setting up a Conference call” on page 80 •...

  • Page 80: Setting Up A Conference Call

    Talking with more than one person Setting up a Conference call Use the Conference feature to set up a conference call. The maximum number of people the conference feature supports is either three or six, depending on the configuration of your telephone. To set up a conference call: 1.

  • Page 81: Using The Conferee Selectable Display And Disconnect Feature

    Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call Using the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.

  • Page 82: Using Group Call

    Talking with more than one person 2. Press the key on which the conference call is established. 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees.
  • Page 83 Talking with more than one person 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer.
  • Page 84 Talking with more than one person To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 85: Working Without Interruption

    Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: •...

  • Page 86: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. • “Using AutoDial Transfer” on page 86 • “Using the Buzz signal” on page 87 • “Using Call Page Connect to make an announcement” on page 87 •...

  • Page 87: Using The Buzz Signal

    Additional call features 2. Press the AutoDial key to call the number desired. 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request.

  • Page 88: Using Centrex/Exchange Line Switchhook Flash

    Additional call features 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.

  • Page 89: Charging A Call Or Charging A Forced Call

    Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
  • Page 90 Additional call features 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: 1.
  • Page 91 Additional call features 4. After the dial tone, dial the number to where the call is to be transferred. 5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key.

  • Page 92: Using Enhanced Override

    Additional call features 5. Press the Conference soft key. Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

  • Page 93: Using Forced Camp-On Feature

    Additional call features 2. Choose one of the following: — Press the Override key again. — Enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected.

  • Page 94: Overriding A Busy Signal

    Additional call features 1. Choose one of the following: — Press the Override key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring/ringback or a busy/engaged signal, depending on the options chosen.

  • Page 95: Using Privacy Release

    Additional call features 2. Choose one of the following: — Press the Override key. — Enter the Override FFC. The people in the targeted call receive a tone for approximately one second. After Override feature joins you to their call, a short tone repeats every 16 seconds.

  • Page 96: Using Radio Page

    Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselection (Meet-me page): 1.
  • Page 97 Additional call features To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the called party, there is no need to redial the number of the called party. 1. Press the Radio Page soft key.

  • Page 98: Using Voice Call

    Additional call features 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady high-pitched (Number Unavailable) tone sounds. Using Voice Call Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker.

  • Page 99: Additional Phone Features

    Additional phone features Additional phone features The following features are described in this section: • “Using Personal Directory” on page 99 • “Using Callers List” on page 102 • “Using Redial List” on page 104 • “Using Virtual Office” on page 106 •...
  • Page 100 Additional phone features 3. Use the dialpad to enter the telephone number. 4. Press the Next soft key. 5. Use the dialpad to enter the name. 6. Do one of the following: — Press the Done soft key to save the new entry.
  • Page 101 Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the soft key. — Press the soft key.

  • Page 102: Using Callers List

    Additional phone features Using Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. When the list is full, the system over-writes the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
  • Page 103 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.

  • Page 104: Using Redial List

    Additional phone features To delete the entire Callers List: 1. Press the Delete soft key. 2. Choose one of the following soft keys: — to delete entire Callers List. — to return to the previous screen. Using Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries in the list.
  • Page 105 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.

  • Page 106: Using Virtual Office

    Additional phone features 2. Choose one of the following soft keys: — to delete entire Redial List. — to return to the previous screen. Using Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls, and all of your office telephone’s features, to a remote telephone.
  • Page 107 Additional phone features 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Login. 3. Press the Select soft key. 4. At the prompt, enter your User ID. 5. Press the Select soft key. 6. At the prompt, enter the home Station Control Password (SCPW).

  • Page 108: Using Virtual Office On Your Remote Telephone

    Additional phone features Using Virtual Office on your remote telephone The following figures show various IP Phones logged on to an IP Phone 2004 using Virtual Office. Figure 5: Logged on to an IP Phone 2004 Figure 6: Logged on to an IP Phone 2004 using an IP Phone 2002...

  • Page 109: Using Virtual Office On Your Office Telephone

    Additional phone features Figure 7: Logged on to an IP Phone 2004 using an IP Softphone 2050 A User information line appears on all displays listing the number of your office telephone. Using Virtual Office on your office telephone When activated for Virtual Office by a remote telephone, your office telephone is logged out and no longer operational.

  • Page 110: Logging Out Of Virtual Office

    Additional phone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. b. Enter your User ID and password (this logs the office telephone back on to your office network).

  • Page 111: Troubleshooting Virtual Office

    Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 3 lists error messages and actions to correct the causes. Table 3: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is Wait for remote IP...
  • Page 112 Additional phone features Table 3: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Locked from Login Three failed attempts Wait one hour for the to enter the correct lock to clear Station Control automatically, or Password. notify system administrator to clear lock.
  • Page 113 Additional phone features Table 3: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID. entered. Incorrect Station Select Retry, and try Control Password again with the correct entered. Station Control Password.

  • Page 114: Using Media Gateway 1000B

    Additional phone features Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.

  • Page 115: Using Resume Normal Mode

    Additional phone features 3. Press the Select soft key (the telephone resets and registers to the branch office) Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes.

  • Page 116: Troubleshooting Mg 1000B

    Additional phone features Troubleshooting MG 1000B MG 1000B can cause error messages to display on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local mode. Press the Services key, and then select...

  • Page 117: Using Hospitality Features

    Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 118 Using Hospitality features To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 119: Activating Message Registration

    Using Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the Message Registration key.

  • Page 120: Using Maid Identification

    Using Hospitality features 5. Press the Message Registration key. To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the key. 4. Press the Message Registration key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms.

  • Page 121: Using Display Room Status

    Using Hospitality features 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped = Not for sale The interrupted dial tone sounds. 4.
  • Page 122 Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...
  • Page 123 Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...

  • Page 124: Accessing External Server Applications

    Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2004. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.

  • Page 125: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 5 to track the FFCs assigned by your system administrator. Table 5: Flexible Feature Codes Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate Automatic Wake-Up Malicious Call Trace...

  • Page 126: Accessories

    Accessories Accessories IP Phone Key Expansion Module (KEM) The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. Figure 8: The IP Phone KEM You can connect up to two KEMs to your IP Phone 2004, providing a total of 48 additional keys.

  • Page 127: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information VCCI Class B statement for Japan この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすこと があります。 取扱説明書に従って正しい取り扱いをして下さい。 Denan regulatory notice for Japan...
  • Page 128 Regulatory and safety information...

  • Page 129: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. AutoDial A telephone number programmed on the AutoDial key for one- touch dialing. Callers List A list of all incoming calls (maximum 100 entries). Calling Party Name Display (CPND) Information appearing on the LCD display screen such as the caller’s name and telephone number.
  • Page 130 Terms you should know Date/Time display The current date and time when the telephone is in an idle state. Directory key Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number.
  • Page 131 Terms you should know Goodbye key A fixed key used to end an active call. Handsfree A method of conversing with the party on the other end of the line without lifting your handset. Headset key A fixed key used to answer a call using the headset. Hold key A fixed key used to place an active call on hold.
  • Page 132 Terms you should know Message (Inbox) A fixed key which connects to your voice messaging system when the key is pressed. Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.
  • Page 133 Terms you should know Paging tone A special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone. Password Admin A menu used by you and the system administrator to change your Station Control Password (SCPW). Personal Directory A list of user-defined names and numbers (maximum of 100 entries).
  • Page 134 Terms you should know Secondary Directory Number A second incoming/outgoing line for your telephone. Services key A fixed key used to access options such as Telephone Options, Password Admin, Display Network Diagnostics Utilities, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode.
  • Page 135 Terms you should know Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, Ringer is OFF, and Line x Unavailable. System or Switch Your office communication system. Switchhook A button that the handset presses down, disconnecting your call when you replace the handset.
  • Page 136 Terms you should know...

  • Page 137: Index

    Index Index Change feature key labels 35 Charge a call or charge a forced About the IP Phone 2004 11 call 89 Answer a call 60 Communication Server 1000 129 Attendant 129 Conferee Selectable Display and Attendant Recall 64 Disconnect 81 AutoDial 53, 129 Conference call 80 AutoDial Transfer 86...
  • Page 138 Index Expand to PC key 19, 130 Line (DN) key 16 External server applications 124 Local Area Network (LAN) 11 Local Dialpad Tone 33 Local Mode 114 Fastbusy signal 130 Feature display 130 Fixed key 130 Maid Identification 120 Flexible Feature Codes (FFCs) Make Set Busy 85 125, 130 Malicious Call Trace 68...
  • Page 139 Index Place a call on hold 61 Speed Call 56 Predial feature 51 SRTP (PSK) 20 Primary directory number 16, 133 Station Control Password (SCPW) Privacy Release 95 Status messages 134 Private Line 133 Switchhook 135 Programmable line (DN)/feature keys (self-labeled) 16, 133 System or Switch 135 Quit key 18, 133 Telephone display 19...
  • Page 140 Index...

  • Page 142: User Guide

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Document Number: NN10300-052 Document Release: Standard 8.00...

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