Intercept Computer Dial From Directory - Pre-Dial Operation; Multi-Tenant Service - Nortel 1000 Features And Services Fundamentals

222 Call Park

Intercept Computer Dial from Directory - Pre-dial Operation

An attendant can park a call in the following manner:
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Terminate Call Park operation by pressing the Release key.
Make Set Busy
Recall of a parked call to a telephone in the Make Set Busy mode is
intercepted by the attendant.

Multi-Tenant Service

If the attendant who parked a call on the System Park DN is busy when
that call is recalled and the parking attendant does not belong to the same
Console Presentation Group (CPG) specified for the tenant of the calling
station, the parked call is presented to an idle attendant in the same CPG
specified for the calling station. If no attendant in that CPG is available to
receive the recall, the parked call is queued until one of the attendants
in the CPG becomes idle.
Tenant access checking between the set (A) who picks up a parked call and
the party (B) who parked the call, is enforced as follows:
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Music
When a call is parked, music is not heard. When a trunk is parked, music
plays if music is enabled for the route.
Network Intercom
Private Line Service
Hot Type I and Private Line Service calls cannot be parked.
Periodic Pulse Metering
When a metered call is parked from one station to another, the controlling
station is charged until the call is answered.
Privacy Override
Calls in a Privacy Override conference state cannot be parked.
Copyright © 1994–2008, Nortel Networks
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Press the Call Park key on the attendant console.
Dial a DN from the Intercept Computer.
If B is a set, tenant-to-tenant access must be allowed between A and B.
If B is an attendant, A and B must belong to the same CPG for
tenant-to-tenant access.
If access is denied, set A (who intends to pick up the access-denied
parked call) receives a blocking tone.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008