Configuring Contact Center Resources On The Cs 1000; Configuring The Elan Subnet (Ld 17) - Nortel CallPilot Supplementary Manual

Saving CS 1000 changes (LD 43)
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Configuring Contact Center resources on the CS 1000
The sequence of procedures in this section is as follows:
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Configuring the ELAN subnet (LD 17)
Perform the following procedure to configure the ELAN subnet. For the
purpose of integration, a separate ELAN must be created for CallPilot and
Contact Center.
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
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Configuring Contact Center resources on the CS 1000 49
Action
Connect to the Call Server.
Enter LD 43.
Check that a disk is in the drive.
At the "." prompt, enter EDD to dump the data to disk.
Result: The system displays the data being saved.
Do not remove the disk while the LED is lit. As long as the LED is on, the
disk is still being written to.
"Configuring the ELAN subnet (LD 17)" (page 49)
"Configuring System Parameters (LD 17)" (page 51)
"Configuring Automatic Call Distribution for Contact Center (LD 23)"
(page 52)
"Configuring IVR Automatic Call Distribution for Contact Center (LD
23)" (page 53)
"Configuring ACD agent voice ports for Contact Center (LD 11)" (page
54)
"Configuring a CDN queue for Contact Center Manager (LD 23)" (page
56)
"Provisioning telephones for Contact Center " (page 58)
"Saving CS 1000 changes (LD 43)" (page 61)
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
ATTENTION
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