Nortel Meridian Meridian 1 Overview Manual
Pre-installation
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Nortel Communication Server 1000
Hospitality Messaging Server 400
Pre-Installation Overview Guide
Document Number: NN42350-300
Document Release: 1.0
Date: April 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements,
configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must take full
responsibility for their applications of any products specified in this document. The information in
this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of
Nortel Networks.
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Table of Contents
Related Manuals for Nortel Meridian Meridian 1
Summary of Contents for Nortel Meridian Meridian 1
- Page 1 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
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Page 3: Revision History
Revision History Date Version April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide Description HMS400 Pre-Installation Overview Guide initial release... - Page 4 April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide...
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Page 5: Table Of Contents
Office Voicemail Test Script... 26 Auto Wakeup Test Script ... 27 Minibar Entry System ... 28 Auto Attendant Test Script ... 29 Telephone UI Menu... 31 Room Status Test Script ... 31 Sign off ... 32 Nortel Hospitality Messaging Server 400 Installation Overview Guide... - Page 6 April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide...
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Page 7: Chapter 1: About This Guide
The primary purpose of the guide is to provide a road map for installing a new system to ensure success. • The guide also provides additional information on transitioning from a Meridian Mail HVS installation to an HMS 400 solution. Denan Regulatory Compliance (Japan only) Nortel Hospitality Messaging Server 400 Installation Overview Guide... - Page 8 April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide...
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Page 9: Chapter 2: Pre-Installation Activities And Checklists
• HMS 400 Guest User Card English (NN42350-103) • HMS 400 Staff TUI User Guide English (NN42350-100) You also need to obtain the most recent Distributor Technical Reference (DTR) Bulletin from the Nortel Partner Information Center at: • www.nortel.com/pic Nortel Hospitality Messaging Server 400... -
Page 10: Installation Checklists
UPS of at least 400VA with Power Management software recommended 1 LAN point (Optional) 56Kb USB Modem – recommended NTUB30HA: Orderable from Nortel only in NA. Customers outside of NA will have to source for their own USB modems (Requirement for remote technical support) -
Page 11: Pre-Installation Checklist
9 pin female terminated RS232 cable laid from PMS Interface PC to HMS400 PC (PMSI). If cable length is more than 50ft, line modem/booster is required. 9 pin female terminated RS232 cable laid from PBX PMS serial port to HMS400 PC (for the proper cable, see HMS400 PMSI Cabling Specifications below). - Page 12 April 2006 Nortel Hospitality Messaging Server 400 -12- Installation Overview Guide...
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Page 13: Chapter 3: Installation Task Overview
Error numbers (E1 – E8) for valid ports appear on the LED display. Note: Ports that are not keycode-activated will have error numbers. Those are fine. Nortel Hospitality Messaging Server 400 Installation Overview Guide NTP reference HMS 400 Installation and... - Page 14 Set up Admin users Set up Auto Attendant flows Set up guest mailboxes Test and document complete configuration Cut into live service Nortel Hospitality Messaging Server 400 Installation Overview Guide HMS 400 Distributor Technical Reference Configuration Guide Chapter 6...
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Page 15: Appendix A: Installing Hms 400 In Place Of Meridian Mail Hvs
Dummy ACD number. If you are installing a new PBX and a new HMS400, then the dummy ACD number must be used on all phones. This can be accomplished several different ways depending on how the customer wants it done. - Page 16 System distribution list (shared) New user tutorial Operator revert number Remote Notification Message blocking (scheduled absence) Local on-switch greeting External DID greeting Nortel Hospitality Messaging Server 400 Installation Overview Guide Meridian Mail Hospitality Messaging Server 4 min Optional * -16-...
- Page 17 Compose msg to other mailboxes Express msg telephone by-pass Ability to pre-pend TUI commands (power user) Interactive voice response for room status update Interactive voice response for minibar posting Nortel Hospitality Messaging Server 400 Installation Overview Guide Meridian Mail Hospitality Messaging Server...
- Page 18 April 2006 Nortel Hospitality Messaging Server 400 -18- Installation Overview Guide...
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Page 19: Appendix B: Post-Installation Tracking And Testing
Appendix B: Post-Installation Tracking and Testing Nortel recommends that at the end of the installation process, you complete this form and the associated testing to ensure the system is completely operational and the customer is satisfied with the installation. This hardcopy can be printed out, or an MS Word version of the document can be obtained from www.nortel.com/documentation. -
Page 20: Hms400 Information
• Ensure all channels in the hunt group answer when dialing the PLDN • Ensure Class of Service on sets is correct, especially for message waiting indicators. Nortel Hospitality Messaging Server 400 Installation Overview Guide Minbar/Room Status Minibar/Room Status Pilot Number... -
Page 21: Guest Voicemail Test Script
Ensure ALL extensions and rooms have been built. • Ensure connection has been established between HMS400 and the PMS as well as the PBX. Nortel Hospitality Messaging Server 400 Installation Overview Guide Result 1. All displays should be a solid number 0 –... -
Page 22: Check In
# Do a room change from the PMS View room info in the Hotel UI and verify that it is the same mailbox # Nortel Hospitality Messaging Server 400 Installation Overview Guide RESULT Status is IN Mailbox is created... -
Page 23: Leave & Retrieve Voice / Text Message
Ability to Transfer to Operator by Pressing Zero (using above 3 methods) Retrieve Message Using Guest Set (1) Message Counter update accordingly (2) Number of new/old message are played correct on second call Nortel Hospitality Messaging Server 400 Installation Overview Guide RESULT Status is IN and phone is unbarred... - Page 24 (1) 1 new voice with text, lamp on (2) 1 old voice with text, lamp is on (3) 1 old voice with no text, lamp is off Retrieve Text Message Able to transfer to Message desk Nortel Hospitality Messaging Server 400 Installation Overview Guide -24-...
- Page 25 Not able to retrieve message Retrieve message by using express retrieve Not able to retrieve message Retrieve a post check out message via TUI Not able to retrieve message Nortel Hospitality Messaging Server 400 Installation Overview Guide Description Description -25-...
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Page 26: Guest Mailbox Features
(5) Able to access mailbox from own extension or other extension (6) Message lamp goes off when new messages are retrieved (7) Able to delete messages (8) Able to undelete messages from HMS Password Nortel Hospitality Messaging Server 400 Installation Overview Guide Description Description -26-... -
Page 27: Auto Wakeup Test Script
Able to set group auto wakeup from TUI broadcast Able to cancel auto wakeup from guest room by dialing **** Able to cancel auto wakeup for both individual room and group from the HMS Nortel Hospitality Messaging Server 400 Installation Overview Guide Description Description... -
Page 28: Minibar Entry System
Maids are able to hear preferred correct language depending on ID Able to add/delete/edit users – language and password Able to add/delete/edit minibar items Able to edit minibar charges Able to run minibar end of day report Nortel Hospitality Messaging Server 400 Installation Overview Guide Description Description -28-... -
Page 29: Auto Attendant Test Script
Auto Attendant Test Script • Create all prompts necessary for an auto attendant • Create an auto attendant with multiple layers Nortel Hospitality Messaging Server 400 Installation Overview Guide -29-... - Page 30 Transfer to Day Operator Call AA from guest set and transfer to day operator Call from outside number and transfer to day operator Transfer to Night Operator Call AA and transfer to operator Nortel Hospitality Messaging Server 400 Installation Overview Guide Description -30-...
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Page 31: Telephone Ui Menu
Room Status Test Script • Ensure room status codes have been configured in the HMS • Ensure those codes have been correctly mapped to the corresponding PMS codes Nortel Hospitality Messaging Server 400 Installation Overview Guide Description -31-... -
Page 32: Sign Off
Able to print posting report from HMS Able to create room status codes from the HMS Able to configure/edit/delete users Sign off CERTIFIED BY Name Designation Date Signature Nortel Hospitality Messaging Server 400 Installation Overview Guide Description CONDUCTED BY Name Designation Date Signature -32-... - Page 33 Installation Fault Form Problem Description (In Summary) Category Problem Description PBX Problems PMS Problems Configuration Problems Software Bugs Hardware Problems Other REMARKS Nortel Hospitality Messaging Server 400 Installation Overview Guide Status -33-...
- Page 35 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Publication number: NN42350-300 Document release: Standard 1.0...