Upgrading The Smart Agent Client; When Upgrading The Application Gateway Via An Iso File - Nortel 1000 Release Note

Upgrading the Application Gateway
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Upgrading the Smart Agent Client

Note

When Upgrading the Application Gateway Via an ISO File

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On the CD, double-click the installation file to begin the installation. You
do not need to answer any prompts in the Setup Wizard or the
Configuration Wizard. Your configuration will be restored in the next
step.
(3872) Do not change the default installation path provided in the wizard.
The wizard will fail if you change the path.
Replace the database file and media directory with the files that you
copied in Step 1.
Restart Broadcast Server.
Smart Agent users must uninstall the previous Smart Agent client before
installing version 6.1. Upgrading the Smart Agent client results in several
issues, noted in this document.
If your site uses Outlook 2002 Service Pack 3 (the default Outlook 2002
installation), you must install an Outlook add-in as described in the
section "Changing Outlook 2002 Security Settings for Smart Agent" in the
Application Gateway Administration Guide. The add-in changes an Outlook
security setting so that Smart Agent can access Outlook email addresses
without triggering the Outlook error message "A program is attempting
to access e-mail addresses...it may be a virus....".
In some cases, an upgrade is distributed in the form of an .iso file. If you
receive an .iso file for upgrading the Application Gateway, be sure to
follow the instructions that accompany the .iso file for recording the CD
image and re-imaging and re-licensing the Application Gateway.
Before you re-image the Application Gateway, save your configuration
settings (Administration > Maintenance page). Re-imaging the
Application Gateway will overwrite your configuration. By saving the
configuration, you can then restore it after you complete the re-image.
The zip file that you download contains an .iso format CD image.
Extract the zip, then record the CD image to a CD using your favorite CD
recording software.