Configuring Acd Agent Voice Ports For Callpilot (Ld 11) - Nortel CallPilot Supplementary Manual

Prompt Response
IVR YES
ALOG YES
Configuring ACD agent voice ports for CallPilot (LD 11)
For CallPilot, you must define channels as ACD agents on M2008 digital
sets. All agents are added to the ACD queues that you configure.
Perform the following procedure to configure agents.
Configuring ACD agent voice ports for CallPilot (LD 11)
Step
1
2
3
4
Table 18
LD 11 - Configuring ACD agents
Prompt Response
REQ NEW
2008
TYPE
TN
l s c u
c u
DES d..d
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
Action
Connect to the Call Server.
Enter LD 11.
Enter the appropriate values as described in the following table.
For prompts not listed in the following table, press Enter to accept
the default.
To exit the overlay, enter **** and press Return.
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
Configuring CallPilot resources on the CS 1000 35
Descriptions
Interactive Voice Response queue
For CallPilot, set IVR to YES.
Provide Automatic Login for agents
For CallPilot, set ALOG to YES.
—End—
Descriptions
Add new data
Type of Data block
For CallPilot, TYPE must be 2008.
Terminal Number
A TN is required for each agent.
For Large Systems, where l s c u = loop,
shelf, card, unit
For Small Systems, where c u = card,
unit
ODAS station designator, where d..d =
1-6 alphanumeric characters
Nortel Networks Confidential