How To Get Help; Getting Help From The Nortel Web Site; Getting Help Over The Telephone From A Nortel Solutions Center - Nortel 1000 Library Reference Manual

How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel
Technical Support web site:
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
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Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support
web site, and you have a Nortel support contract, you can also get help over
the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the telephone
number for your region:
dex.html.
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in your
Nortel product or service. To locate the ERC for your product or service, go
to:http://www.nortel.com/erc
Copyright © 2007, Nortel Networks
.
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
sign up for automatic notification of new software and documentation
for Nortel equipment
open and manage technical support cases
Nortel Communication Server 1000
Library Reference
NN43001-100 02.05 Standard
Release 5.5 20 December 2007
http://www.nortel.com/support
http://www.nortel.com/help/contact/global/in-
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