Agent and Supervisor features
Logging out an Agent
You can log out of the system completely or temporarily (NotReady
state).
To log out:
20
Choose one of the following:
•
To log out completely, press the
MakeSetBusy
•
To log out temporarily, press the
NotReady
key.
Note: If you press the
key during an ACD call, you log out
automatically when the call finishes.
key.
MakeSetBusy