Supervisor Features; Using Answer Agent - Nortel 1000 User Manual

Supervisor features

The following sections describe features available to the Supervisor:
• "Using Answer Agent" on page 29
• "Using the Agent key" on page 30
• "Using Answer Emergency" on page 30
• "Using Call Agent" on page 31
• "Using Interflow" on page 31
• "Using Night Service" on page 32
• "Observing a call" on page 33

Using Answer Agent

Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
(Goodbye)
1. When the LCD next to the Answer Agent
key flashes, press the
key.
Note 1: The Agent ID of the individual
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status
changes to NotReady.
2. Press the Goodbye

Supervisor features

Answer Agent
key to end the call.
29