Observe; Display Queue - Nortel 1000 User Manual

Observe

Use the Observe feature to monitor an agent in a call.

Display Queue

Use the Display Queue feature to access the status of calls in an
ACD queue. The information displayed includes the following:
• number of calls waiting in the queue
• number of agent positions occupied for the queue
2. Press the 3 key (3 = D for Day) to
resume Day mode.
The Night Service
changes and remains altered. New calls
enter the queue.
1. Tap the Observe
2. Choose one of the following:
— Tap a selected
— Dial the agent's Position ID.
3. Tap the Call Agent
agent being monitored.
4. Tap the Observe
the observation.
Supervisor features
soft key color
soft key.
Agent soft key.
soft key to talk to the
soft key to terminate
37