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Nortel 1000 Fundamentals

Nortel 1000 Fundamentals

Microsoft exchange server 2007 unified messaging
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Download this manual See also: Administration Manual, Fundamentals
Nortel Communication Server 1000
Communication Server 1000
with Microsoft Exchange
Server 2007 Unified Messaging
Fundamentals
Release: Release 5.5
Document Revision: 02.04
www.nortel.com
NN43001-122
.

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Summary of Contents for Nortel 1000

  • Page 1 Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Release: Release 5.5 Document Revision: 02.04 www.nortel.com NN43001-122...
  • Page 2 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

  • Page 3: Table Of Contents

    Contents 7 Getting help from the Nortel web site 7 Getting help over the telephone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 8 Getting help through a Nortel distributor or reseller 8...
  • Page 4 Disable Operator Assistance feature Remove Operator Assistance feature 51 Disable MWI service for a user phone set 52 Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 5: New In This Release

    Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0 and Microsoft Exchange 2007 Unified Messaging. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 6 6 New in this Release Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 7: How To Get Help

    • Getting help through a Nortel distributor or reseller Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 8: Getting Help From A Specialist By Using An Express Routing Code

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com...

  • Page 9: Communications Server 1000 With Microsoft Exchange Server 2007 Unified Messaging

    Microsoft Exchange Unified Messaging system by external users. Using the Auto Attendant, the external user navigates the menu Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 10 The MWI 2007 software is a third-party software developed by Geomant. Information on Geomant and MWI 2007 is provided in this documentation for ease of reference only. Nortel does not sell, warrant or provide operational support for Geomant’s MWI 2007 software product, nor warrant the accuracy of MWI 2007 descriptions contained in this document.

  • Page 11: Multiple Microsoft Exchange Unified Messaging Servers On A Single Network

    Configuring multiple servers in this way would Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 12: Operational Considerations

    Only CDP dialing is supported between the home CS 1000 and the UM Server - users dial in to the home CS 1000 using any configured Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 13: Microsoft Exchange Unified Messaging Operational Characteristics

    If there is only one voice mail message waiting for the user, it is not possible to undelete that voice mail message once it has been deleted. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 14: Cs 1000 Set Configuration

    The use of Auto Attendant for Thru-Dial and other custom voice menu services makes the following assumptions: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 15 30000 8.33 60000 16.67 150000 1500 1000 300000 3000 2000 600000 6000 3000 900000 9000 Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 16 16 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 17: Configuration Of Communications Server 1000 With Microsoft Exchange Server 2007 Unified Messaging

    Therefore, Nortel presents all third-party screen captures in this document without express or implied warranty with regard to their complete accuracy.

  • Page 18: Configure A New User Mailbox For Microsoft Exchange Unified Messaging

    The opening screen for New Mailbox Wizard appears. Select User Mailbox and click Next, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 19 Enter account information for the mailbox user, as appropriate, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 20 Enter the alias for the mailbox user, and select the mailbox location and policy settings, as shown in the following figure. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 21 Review for accuracy, and click New to create the user mailbox. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 22: Enable A New User Mailbox For Use With Microsoft Exchange Unified Messaging

    Configuration > Mailbox. Right click the specific user mailbox to be enabled and select Enable Unified Messaging, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 23 Configure the Unified Messaging Mailbox Policy and PIN options, as appropriate for use on your network, and click Enable. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 24 The completion screen of the Enable Unified Messaging Wizard appears. Click Finish to exit, as shown in the following figure: --End-- Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 25: Configure A New Dial Plan For Microsoft Exchange Unified Messaging

    Click the General tab. From the VoIP security drop-down list, select Unsecured, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 26 Dial Plan. Click Apply and then OK to accept, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 27 Dial Plan is intended. Select Properties, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 28 Specify the SIP Gateway name and IP address (Signaling Server node address) for the current Dial plan, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 29 The Auto Attendant Configuration number is provided for the UM Dial Plan configured, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 30: Configure The Operator Assistance Feature

    Optionally, you can click on the properties menu in the action pane as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 31 Configure the Operator Assistance feature 31 The Attendant properties window appears: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 32 General tab, enter the DN number for the auto attendant, click Add and then OKto add: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 33: Install Geomant Message Waiting Indicator (Mwi) Application

    The MWI 2007 software is a third-party software developed by Geomant. Information on Geomant and MWI 2007 is provided in this documentation for ease of reference only. Nortel does not sell, warrant or provide operational support for Geomant’s MWI 2007 software product, nor warrant the accuracy of MWI 2007 descriptions contained in this document.

  • Page 34: Installation Of Multiple Mwi Applications

    Following the successful installation of the MWI application, you are able to configure the MWI application by means of the Geomant MWI Service Web page. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 35 SIP gateway to be used. The SIP Gateway configuration screen appears as shown by the following: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 36 Geomant MWI Service Web page, which causes the Unified Messaging User Properties screen to display, as shown by the following: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 37 Configure Geomant Message Waiting Indicator (MWI) application 37 Figure 7 Unified Messaging User Properties screen Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 38: Additional Notes On Configuring Cs1000 For Mwi

    Node section of Edit page for Nodes: Servers, Media Cards, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 39: Nn43001-122 02.04 24 October

    For more information, see “Configure Subscriber Access, Auto Attendant, and MWI DN information” (page 40). --End-- Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 40: Configure Subscriber Access, Auto Attendant, And Mwi Dn Information

    Auto Attendant Number: This is a numeric field for up to 32 digits. • MWI Application DN: This is a numeric field for up to 32 digits. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 41 Navigate to the Edit page of the Nodes: Servers, Media Cards configuration page. Expand the Microsoft Unified Messaging. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 42 Delete Auto Attendant Numbers Step Action Log on to Element Manager with a valid User Account. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 43: Configure Information For The Mwi Application Dn

    Navigate to the Edit page of the Nodes: Servers, Media Cards configuration page. Expand the Microsoft Unified Messaging. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 44: Voice Mail Softkeys Configuration

    Both the Microsoft Exchange Speech Engine and the Microsoft Unified Messaging Services must be restarted. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 45: Disable A User Mailbox

    Click Yes to confirm the disabling of the user mailbox, as shown in the following figure: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 46 Select the disabled user mailbox as appropriate and click OK, as shown by the following: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 47: Remove A User Mailbox

    Remove a user mailbox This procedure details the required steps for removing a user mailbox. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 48 Active Directory is deleted. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 49: Remove A Dial Plan

    Remove from the list of available options. Click Yes to confirm the removal of the selected UM dial plan. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 50: Disable Operator Assistance Feature

    Select the appropriate UM Auto Attendant and click Disable on the action pane to remove the dial plan, as shown by the following: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 51: Remove Operator Assistance Feature

    Select the appropriate UM Auto Attendant and click Remove on the action pane to remove the dial plan, as shown by the following: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...

  • Page 52: Disable Mwi Service For A User Phone Set

    “Configure Geomant Message Waiting Indicator (MWI) application” (page 34) Select Administration > MWI Users. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 53 Disable MWI service for a user phone set 53 Select a user from the list. The Unified Messaging User Properties page appears. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 54 On the Unified Messaging User Properties screen, uncheck MWI Service Enabled to disable MWI service for the user. --End-- Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks...
  • Page 56 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

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