Prerequisites; Knowledge Requirements; Training; Capturing Integration Parameters - Nortel CallPilot Supplementary Manual

Prerequisites

Before you begin to integrate the Communication Server 1000 (CS 1000),
CallPilot, and Contact Center systems, ensure that you complete the
following prerequisites:
•
•
•

Knowledge requirements

The following knowledge and skills are required to implement a CS
1000/CallPilot/Contact Center systems integration:
•
•
•

Training

Nortel recommends that you complete product-specific training before you
begin integrating the CS 1000, CallPilot, and Contact Center systems. A
complete list of courses is available at www.nortel.com.

Capturing integration parameters

Table 2 "Integration parameters" (page 15)
required to successfully complete the integration. Record these parameters
during the initial planning phase of the integration.
Table 2
Integration parameters
Parameter
CS 1000 parameters
Customer number to which CallPilot and
Contact Center belong
Solution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony Manager
Copyright © 2006, Nortel Networks
.
"Knowledge requirements" (page 15)
"Capturing integration parameters" (page 15)
"Establishing the system baseline" (page 17)
basic programming and provisioning skills for the CS 1000 system
basic knowledge of the CallPilot Manager
basic Knowledge of the Contact Center Manager
Enterprise: Common
NN49000-300 01.01 Standard
CS 1000 Release 4.5 20 December 2006
provides a list of parameters
Value
15
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