To Modify The Customer Data Block; Defining Callpilot In The Customer Data Block - Nortel Meridian 1000 Configuration Manual

Configuring the CS 1000 system

Defining CallPilot in the customer data block

Introduction
You must define the CallPilot service in the customer data block, with the Call Park
Allowed (CPA) and Message Center Included (MCI) options enabled.
During this configuration, you also define how unanswered and busy calls are
routed:
Flexible Call Forward (FNAD/FNAN/FNAL) is set on a per customer basis.
Define the call forward DN in the user's phoneset data.
Call Forward No Answer/Busy (MDID/NDID/MWFB) is set on a per customer
basis. All no answer and busy calls are routed to the flexible call forward DN,
provided that the called phoneset has the Message Waiting Allowed (MWA)
class of service enabled.
Normally, non-Direct Inward Dialing (DID) calls are routed to CallPilot when a no
answer or busy condition is encountered. As an option, you can route DID calls to
the attendant's or user's Hunt DN.

To modify the customer data block

1 Load overlay 15.
2 For each prompt listed below, enter the response indicated. For those prompts
that are not listed, you can accept the default by pressing Enter.
Prompt Response
REQ CHG
TYPE FTR
CUST xx
OPT CPA MCI
IDEF YES or NO
3 Load overlay 15 again, and then for each prompt listed below, enter the
response indicated:
Prompt Response
REQ CHG
74
Description
Change
Customer features and options
Customer number (0–99)
Call Park Allowed and Message Center Included are
enabled for the customer.
Internal/External Definition
Set to YES if the Call Forward by Call Type feature
(CFCT) is enabled on the CS 1000 system.
Description
Change
Standard 1.16
CallPilot