Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
How to get help Getting help from the Nortel web site 19 Getting help over the telephone from a Nortel Solutions Center 19 Getting help from a specialist by using an Express Routing Code 19 Getting help through a Nortel distributor or re-seller 20...
New in this release This document is a global document. Contact your system supplier or your Nortel representative to verify that the hardware and software described are supported in your area. This document describes the Branch Office feature and contains information on planning, installation, configuration, and maintenance.
Getting help over the telephone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.
20 How to get help http://www.nortel.com/erc Getting help through a Nortel distributor or re-seller If you purchased a service contract for your Nortel product from a distributor or authorized re-seller, contact the technical support staff for that distributor or re-seller.
CS 1000 Release 5.0 MG 1000B System CS 1000 Release 5.0 continues to support the existing Branch Office configuration that uses the SSC processor, but Nortel no longer offers sales of the SSC based Branch Office. CS 1000 Release 5.0 provides various hardware versions of the Signaling Server, the existing ISP1100 signaling servers, or the new CP-PM Signaling Server.
• Analog Line cards • Digital Line cards • Nortel Integrated Recorded Announcer card • Nortel Integrated Conference Bridge card • cards to support CallPilot Mini or CallPilot 201i The legacy 24-port ITG-P card, when upgraded to IP Line 4.5 software, provides the same service as the Media Card.
En bloc signaling is standard. If overlap signaling is to be used, Nortel highly recommends that it be installed and enabled on all Signaling Servers in the network. Failure to do so results in delays in call completion due to overlap to en-bloc conversion.
Nortel IP Phone 2002 • Nortel IP Phone 2004 • Nortel IP Phone 2007 — configured as IP Phone 2004. In CS 1000 Release 5.0, IP phone 2007 can be configured as itself. • IP Phone Key Expansion Module (KEM) •...
Firmware download The Enhanced UniStim Firmware Download for IP Phones feature provided an improved method of delivering new firmware to Nortel IP Phones. For further information on the Enhanced UniStim Firmware Download for IP Phones feature, refer to IP Line Fundamentals (NN43100-500).
Layer 2 switches, to provide another level of redundancy and no single point of failure with a Layer 2 switch. Nortel recommends distributed connections; support is available for nondistributed connections if the cost of the additional data networking equipment is an issue.
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The following figure illustrates a typical network configuration that supports dual homing of both the ELAN and TLAN. Multiple Layer 2 switches ensure there isn’t a single point of failure. Nortel recommends this configuration for the highest reliability in a single CPU Call Server configuration. You must partition the layer 2 switch into separate VLANs to keep the ELAN and TLAN traffic on separate subnets...
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CPU Call Server configuration that supports dual homing of both the ELAN and TLAN. Multiple Layer 2 switches ensure there isn’t a single point of failure. Nortel recommends this configuration in a dual CPU Call Server configuration. In this configuration, the CP-PM call server benefits from the...
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Cascading can occur for the MGC network connections for up to a maximum of 2 cabinets. You can directly cable the MGCs , without the need for external Layer 2 switches. Nortel recommends this type of configuration for a pure TDM solution.
• analog or digital line card • second Media Card • Nortel Integrated Conference Bridge card • Nortel Integrated Recorded Announcer card • cards to support CallPilot Mini or CallPilot 201i • Meridian Mail card (for converted Small Systems only) Nortel Communication Server 1000 Branch Office Installation and Commissioning...
The Main Office Call Server and the Branch Office can have different software releases, as long as the Main Office runs at the highest release. With the introduction of CS 1000 Release 5.0 program, Nortel’s policy will be if the main office Call Server is running CS 1000 Release 5.0, the Branch Office can run on CS 1000 Release 5.0, CS 1000 Release 4.5, or...
GRPRIM (Geographic Redundancy Primary CS Package) and GRSEC (Geographic Redundancy Secondary CS Package) are restricted on Branch Office environment. Supported applications The Branch Office feature supports TM 3.01, Nortel Integrated Conference Bridge, Nortel Integrated Recorded Announcer, CallPilot Mini, and CallPilot 201i at the Branch Office location. Survivability The Branch Office provides survivability against WAN failure, Main Office...
NRS role, that is, the Alternate or Failsafe configuration, for the MG 1000B Signaling Server. Nortel recommends that the NRS in the MG 1000B be configured as a Failsafe NRS, unless it is already acting as the Primary or Alternate NRS.
If a G.711 20ms codec and G.729 30ms codec are configured, then codec negotiation uses the minimum payload size of 20 ms. That is, the G.711 20ms codec and the G.729 20ms codec are used. Instead, Nortel recommends that both G.711 and G.729 codecs be configured as 20ms.
CS 1000 systems have the same codec selection decision regardless of who originated the call. H.323 Master/Slave algorithm In the case of a Virtual Trunk call between Nortel and third-party equipment, the H.323 Master/Slave algorithm is used. The codec selection algorithm proposed by the H.323 standard involves a Master/Slave negotiation.
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Master/Slave information, is needed. Since any change to the Master/Slave algorithm implies a change to the H.323 standard, the new codec algorithm is used for Virtual Trunk calls between Nortel equipment. SIP Offer/Answer model The SIP codec negotiation is based on the Offer/Answer model with Session Description Protocol (SDP).
VPNI as that of the main office Call Server with which they register. 3. Nortel recommends that all the endpoints on a Call Server (IP Phones and Voice Gateway Media Cards) be configured with the same Zone number.
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• zoneNumber = 0-255 • intraZoneBandwidth = Available intrazone bandwidth (Kbit/s); Nortel recommends this value be set to the maximum value. • intraZoneStrategy = BB (Best Bandwidth) or BQ (Best Quality); Nortel recommends this value be set to BQ.
Configuring Bandwidth Management parameters 67 Command Description • interZoneStrategy = BB (Best Bandwidth) or BQ (Best Quality); Nortel recommends this value be set to BB to conserve interzone bandwidth. • zoneIntent = type of zone, where: — MO = Main office (Call Server) zone —...
Feature operation 125 Prompt Response Description ZONE <number> Zone Number which Nortel Networks IP Phone set belongs. VOLA Allow/deny Virtual Office operation from this VOUA Allow/deny Virtual Office login onto this TN using other phone (destination of Virtual Office login).
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WAN bandwidth against the incremental cost of overflowed calls. Nortel recommends that this feature be used with DID (Direct Inward Dial) numbers. This allows calls that are rerouted over the PSTN to ring the intended telephone directly.
Feature implementation using Command Line Interface 145 Network Routing Service (NRS) Both the main office and Branch Office must be registered on the Nortel NRS for tandem routing to work for main office to Branch Office tandeming. Trunk Route Optimization (TRO) Disable Trunk Route Optimization between the Branch Office (or SRG) and...
This test is invoked from the Internet Telephone. Nortel recommends testing Local Mode operation after changing the provisioning for a telephone on the MG 1000B. To ensure that users do not forget to resume Normal Mode operation, the MG 1000B TPS redirects the telephone to the main office to return...
In sites with limited LAN/WAN bandwidth between the main office and the Branch Office and with heavy conference traffic among Branch Users, you can install the Nortel Integrated Conference Bridge card in the MG 1000B Core or the MG 1000B Expander. This configuration provides a meet-me conference facility and reduces LAN/WAN bandwidth usage requirements.
To configure the S2 parameter, do the following: Step Action Reboot the MG 1000B IP Phone. When the "Nortel" banner displays, quickly press the four keys under the display in sequence, from left to right. Nortel Communication Server 1000 Branch Office Installation and Commissioning NN43001-314 01.02 Standard...
PSTN resources at the Branch Office" (page 183). Nortel recommends that the Branch User ID (BUID) be the same at the Branch Office as the DN at the main office. A BUID has a maximum of 15 digits. Under the recommended Coordinated Dialing Plan (CDP), it can be an extension (for example, 4567).
Branch Office. Set-Based Installation for IP Phones Nortel recommends using Set-Based Installation for MG 1000B IP Phones. Set-Based Installation takes less time than traditional telephone installation. The procedure for Set-Based Installation enables the delegation of telephone installation to trusted users.
Branch Office administrator. Refer to Access Control Management Reference (NN43001-602) for additional information. Nortel recommends that the Station Control Password (SCPW) be longer than four characters. This recommendation is not enforced by the software. The SCPW does not have to be the same in the main office and the Branch Office, but the user can set them to be the same for convenience.
The CS 1000 Release 5.0 Branch Office feature requires a main office running Nortel Communication Server 1000 Release 4.5. Therefore, the main office must be upgraded to CS 1000 Release 5.0 before a CS 1000 Release 5.0 Branch Office can be added.
Branch Office installation. ATTENTION IMPORTANT! Nortel recommends that you back up your database before beginning the conversion. Use the EDD command in LD 43 or use NRS Manager to perform the datadump. Use the following steps to convert a Small System to a Branch Office and incorporate it into a Branch Office network:...
Once your order is processed, your existing system Site ID/Serial number will be marked as decommissioned in Nortel’s software history database. The purchased software licenses on your existing system (and the "right-to-use" for the software) can be transferred to the target CS 1000E main system.
Analog Trunk card • Analog Line card • Digital Line card • Nortel Integrated Recorded Announcer card • Nortel Integrated Conference Bridge Card • cards to support CallPilot Mini or CallPilot 201i Nortel Communication Server 1000 Branch Office Installation and Commissioning NN43001-314 01.02 Standard...
Cord" in the "Unpack and Inspect the Server" section at the front of this guide for power cord requirements. In geographic regions that are susceptible to electrical storms, Nortel recommends that you plug the Signaling Server into an AC surge suppressor.
CS 1000 Release 5.0 CD-ROM. See your software’s help pages to create a CD from an ISO file. Also review the README file that is associated with the Nortel Signaling Server Software download. Procedure 17...
Power down the chassis. • Remove the SSC card as described in Procedure 3. • Destroy or return the SSC security device to your local Nortel Repairs/ Returns center. • Install the DSP Daughterboard on the MGC card as described in Installing a DSP Daughterboard.
It is illegal to continue to run the system software on the existing SSC card. Please DESTROY or RETURN the SSC dongle to your local Nortel Repairs/Returns center. No further orders will be accepted for the serial number since it will be decommissioned and tracked in Nortel’s database.
You must ensure that all dongles (for both MGC and CP PM cards) are correctly identified. Please DESTROY or RETURN the SSC dongle to your local Nortel Repairs/Returns center. For the MGC card and the CP PM call server, you must use the dongles provided in the software kit.
NRS Manager. Each Branch User ID (BUID) must be entered in the Branch Office numbering plan to point to the main office. Nortel recommends that each BUID be a public DN (that is, a number in the public directory). Therefore, Nortel Communication Server 1000 Branch Office Installation and Commissioning...
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BUID must be added to the numbering plan to point to the main office. Nortel recommends that routing entries should be set up to consider the cost of redirection. In Normal Mode, the least cost route should be used to redirect the Branch User to the main office.
Installation and Commissioning (NN43011-310). To install an IP Phone at the Branch Office using Set-Based Installation, Nortel strongly recommends that an IP Phone Installer’s Password or a Temporary IP Phone Installer’s Password be configured on the MG 1000B Signaling Server. See Procedure 10 "Setting the IP Phone Installers...
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267)). This makes the set operational and provides basic provisioning for survivability. Nortel recommends that the DN be the same at both the main office and the Branch Office. Configure the Branch User ID (BUID) and its Main Office TN (MOTN) through Procedure 25 "Configuring a Branch User"...
216) to provision the Station Control Password at the Branch Office. To prevent user password confusion, Nortel recommends that the same SCPW be used at the main office and the Branch Office. Procedure 27 "Installing IP Phones through overlays" (page 279) describes the general method of installing a Branch User IP Phone through LD 11.
Branch Office. Nortel recommends that the call type sent to the Virtual Trunk is not a Public Number. That is, the number should stay in the Private/Special Number domain. This avoids any future conflict with any future Public Number, which is out of the PBX administrator’s control.
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TNDN address. For more information, refer to Dialing Plans Reference (NN43001-283) Nortel recommends that customers use Coordinated Dialing Plan (CDP) between the main office and its branch offices since it enables all users, at the main office or Branch Office, to call each other using just an extension number.
• Configure IP Phones with the same zone number at both the main office and the Branch Office. Nortel also recommends that the Prime DNs be the same at both the main and the branch offices. If different DNs are configured, the dial-in numbers change when the Branch Office is in Local Mode.
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If DialingCode1, DialingCode2, or DialingCode3 are already present in the dialed digits, then they will not be re-inserted. Nortel recommends that the ZDP attribute for each Branch Office zone be set to a unique non-dialable number within the dialing plan (for example "1019" or "999"). This unique non-dialable number can then be used, when configuring the main office...
"CLID verification (CLIDVER)" (page 328) "Networked M911" (page 328) Overview For MG 1000B applications, Nortel recommends two alternative general methods to specify which digit string results in a call to emergency services: • Use the Emergency Services Access (ESA) feature. This is the...
MG 1000B telephones. The provisioning of this prefix is an enhancement for Branch Office. While a variety of numbering schemes are available, Nortel recommends that customers use "0" + the ESN location code of the MG 1000B + ESDN, where ESDN is: •...
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• ESA Prefix = Digit string added to start of ESDN. This is a unique prefix in the NRS. Nortel recommends that users use "0" + ESN location code of the Branch Office node. An example for location code 725 would be: 0725.
NRS uses the ESA SPN to route the emergency call from the main office to the Branch Office. Nortel recommends that a consistent pattern be followed for all ESA calls. For example, use "0" + ESN Location code of the Branch Office node + the ESDN.
The called telephone display always shows the full-length DN of the calling party. Recommended configuration Nortel recommends the following configuration of Abbreviated Dialing in the main office and branch offices. • The numbering plan at both the main office and Branch Office must have six or seven digits, including IP Phones in Local Mode.
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Upgrade IP Phone firmware at the MG 1000B Vers main office TPS. TPS. Nortel recommends that customers upgrade all MG 1000B TPSs before they upgrade the main office TPS during firmware upgrade. The IP Phones are directed to the Branch Office for firmware upgrade, and then redirected to the main office automatically.
Action When you lack specific information about conference traffic, use the following standard ratio of conference traffic to general traffic. In Nortel PBX engineering, a network group of 32 loops is comprised of 28 traffic loops, 2 Conference loops, and 2 TDS loops. Using the ratio of 2:28, the conference traffic is about 7% (rounded up from 6.7%) of total traffic.
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
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